Customer Ratings & Reviews
- Model:
- 77-62633
- SKU:
- 6361906
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the Pop Symmetry Series case's protective qualities and integrated pop socket, citing ease of use and attractive colors as additional pluses. While some found the price point to be a drawback and noted incompatibility with wireless charging, many appreciated the case's lightweight design and secure grip. The quality of the case and its snug fit were also frequently praised.
This summary was generated by AI based on customer reviews.
A little heavy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little heavy but like that the pop socket is built in.
I would recommend this to a friendDon’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too slippery and makes an otherwise slim and sleek into a bulky brick. The concept is great but Otter needs to slim it down and make it more grippy. I returned it and bought the Apple silicone case again along with a pop grip stretch.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the size and grip of your case, and we'll be sure to get your thoughts passed up the ladder to our design team. We're bummed to hear that you ended up returning your OtterBox, but we hope you give us another shot in the future!
Best,
OtterBox Customer Service Team
Just ok...
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it. It was a bit annoying that I couldn’t stand the phone too well, it kept falling back. Definitely doesn’t happen with a regular pop socket. Returned item and bought a regular pop socket for my current case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your disappointment with your Otter + Pop Symmetry Series case caused you to return it. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. We hope that you choose to give OtterBox another chance in the future.
Best,
OtterBox Customer Service Team
Shockingly Terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have always used otterbox and often recommended them to others. I am shocked that such a disappointing case such as this is one of theirs. The entire thing is made of cheap hard plastic. There is a groove running around the entire edge that feels super sharp and uncomfortable to hold the phone even when not using the pop socket. The way the phone is all plastic doesn’t seem like it will survive any drops at all. Most otterbox cases are soft on the corners at least and some hard plastic along the sides and top. The pop socket itself is also terribly implemented. The pop socket is recessed into the case, but only partially. The back is not smooth which is what it seems to advertise. And then since it is recessed the pop socket does not extend far enough out for someone with large hands to get their fingers behind it for a good grip. This defeats the whole purpose of a joint product. Returned this and got a better otterbox and bought a 9 dollar pop socket all for cheaper than this case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case. We appreciate your feedback about the spacing beneath the PopTop, and we'll be sure to pass it along to our design team. As for the protection provided by that case, similar to all of our other designs, it went through hundreds of hours of design testing to ensure it can hold up to the rigors of your everyday life. We're bummed to hear that this wasn't the case for you, but we're glad to hear that you found another OtterBox setup that you enjoy! If you ever have any other issues with a case, we're always happy to help at 1-855-688-7269!
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Won’t work with cordless charging
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Packaging says it is compatible with cordless charging pads, but it isn’t. Was told I would have to take off the case if I wanted to charge wirelessly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustrations with your Otter + Pop Symmetry Series case! That case is compatible with wireless charging, but you may have to remove the PopTop for the best charging experience. Keep in mind, you may also see a variance in performances between different chargers. If you continue to have issues after removing the PopTop and trying out different chargers, give us a ring at 1-855-688-7269, and we'll try and troubleshoot that with you!
Best,
OtterBox Customer Service Team
Pop Socket Otterbox
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This worked out okay for my 11 pro max, have a 12 pro max now and pop socket offers a magsafe version, much better and easier to remove.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that your Otter + Pop Symmetry Series case worked well with your iPhone 11 Pro Max! We're sad that you're not choosing to use it again for your iPhone 12 Pro Max, but keep in mind, we have some great made-for-MagSafe cases available for your new phone too. Don't forget to check those out!
Best,
OtterBox Customer Service Team
It protect and go away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my girlfriend and she was using a different one, within 6 weeks. I don't know if she is just difficult or if she just didn't like it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're bummed to hear this Otter + Pop Symmetry Series case didn't work out for your girlfriend. We really hope this doesn't turn you away for good. If she's looking for something different, please feel free to check out our other iPhone 11 Pro Max/Xs Max cases on our OtterBox website!
Best,
obcst
- Cons mentioned:Wireless charging
Slick as owl.. and would not wireless charge
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This phone case is slippery!!! Use caution or you’ll drop your phone. Also, it’s supposed to be wireless charging compatible.. my phone would not charge and it was tried on multiple wireless pads. Took the case off, charged no problem. Item was returned to store the day after I bought it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your frustrations with your Otter + Pop symmetry Series caused you to return your case. For wireless charging, we usually recommend removing the PopTop for the best charging experience. We hope that this hasn't turned you away from OtterBox products in the future! If you ever have any questions about our cases, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
- Pros mentioned:Case quality
case is good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.doesn’t stand up like it is supposed too . nice case but pop socket is any good
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Pat,
We're so sorry this PopSocket isn't working as well as expected!
That's odd because usually this case and PopTop work seamlessly. We'd like to dive in with some troubleshooting. Please feel free to give us a call at 1-855-688-7269 and we'll get you back on track to perfect PopSocket protection!
Cheers,
OtterBox Customer Service Team
Ok but not for me
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great case but I wasn’t a fan of where the pop socket was attached at.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad that you're liking your Otter + Pop Symmetry Series case, but we're bummed to hear that you're not happy with the placement of your PopSocket! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any other issues with your case, we have a great warranty, so we'd be more than happy to get you helped out. Simply reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Pop socket not effective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a stand, the pop socket is not stable. A lot of times the phone topples over.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Femfive,
We're glad to hear you're enjoying the design of this case, but we're sorry that PopTop isn't delivering the seamless interaction you were hoping for. It should be securely attached, but not difficult to operate.
Not to worry - our handy Otters have some great troubleshooting tricks up their sleeve. Please feel free to click on over to our online OtterBox website and we'd love to help!
Best,
OtterBox Customer Service Team
Not a fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case felt fat in your hand and was very slippery even with pop socket
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the size of your case and your ability to hold onto it, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Button broke off. Can’t find it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dropped this case and the little lock screen button cover fell off, making it very difficult to lock the screen or take screenshots. I had to take the case off after 2 months. Waste of $60. It was a good case otherwise.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! It's certainly odd to hear that your case was damaged so quickly. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Definitely not worth $55
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I get that it’s made by otterbox, but it’s honestly a very basic case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi CB213,
We're so sorry you're feeling indifferent towards this Otter + Pop Symmetry Series case. It may not look like much, but we put forth every effort - from design and materials to manufacturing and post-production testing - to ensure this case will provide some of the best protection available to safeguard your investment and that's what sets us apart from the rest . If you're still unsure, give us a call at 1-855-688-7269 and we'd be happy to boost your confidence!
Cheers,
OtterBox Customer Service Team
Ok product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pop it doesn’t support phone well enough. Falls over
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any disappointment with your Otter + Pop Symmetry Series case. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you have any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Shady SoFlo Best Buy passed a used case as new
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The South Florida Best Buy gave me a used version of this case and thought they could pass it off as new. When I received it it there was where on the case already and the plastic has been opened.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about all the problems you've had with your new Symmetry Series case! It's certainly odd to hear about the condition that your case was delivered in, and we'll be sure to get your feedback passed up the ladder. In the meantime, give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of with a replacement case.
Best,
OtterBox Customer Service Team
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone case recently purchased. So for so good!!!!!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi!
We're happy to hear that you're enjoying your Otter + Pop Symmetry Series case! If there's anything specific keeping this from being a 5-star experience, give us a ring at 1-855-688-7269! We'd love to hear your thoughts.
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Lack of functionality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pop function for the case did not work very well. Given the size of the phone it would fall over. The case also struggled with wireless charging given how thick it was.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any disappointment with your Otter + Pop Symmetry Series case. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. As for wireless charging, we often find the best charging experience after removing the PopTop from the case.
If you continue having issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Fails in its primary feature
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case is good and sturdy, but the main feature of integrated use of pop sockets falls short. Phone is unstable with pop extended and often self collapses. Some of the accessories for pop sockets don’t work as well.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about any frustration with your Otter + Pop Symmetry Series case. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. We hope this helps!
Best,
OtterBox Customer Service Team
Pop socket super flimsy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously had another style of this case that lasted me well over a year and a half. This one however broke within a week - pop socket came out and won’t reattach - do not try to change it out!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Otter + Pop Symmetry Series case! If it's an issue with the case itself, please don't hesitate to reach out to our Customer Service Team through the "contact us" link below. If the PopTop is the damaged piece, we'd recommend reaching out to PopSockets Customer Service.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team