Customer Ratings & Reviews
- Model:
- 77-62633
- SKU:
- 6361906
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers highly value the Pop Symmetry Series case's protective qualities and integrated pop socket, citing ease of use and attractive colors as additional pluses. While some found the price point to be a drawback and noted incompatibility with wireless charging, many appreciated the case's lightweight design and secure grip. The quality of the case and its snug fit were also frequently praised.
This summary was generated by AI based on customer reviews.
It’s Okay!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay...the pop socket is not as functional as I thought because it’s built in the case! But the phone is definitely covered on case of accidental drop!!! I’ve only had it a couple of weeks.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that your phone has been protected well by your Otter + Pop Symmetry Series case, but we're bummed to hear that you're not thrilled with the functionality of the PopTop! That should be allowing the same level of functionality as a standard PopSocket. Please don't hesitate to reach out to our Customer Service Team with more details about your experience, here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Popsocket Doesn’t work
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The recessed popsocket does not function well sconce it is recessed. The phone is too heavy to function as a stand and you can’t get your fingers between to hold
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. We appreciate your feedback about the recessed PopSocket, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Phone doesn’t charge in case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned after 48 hours. Pop is plastic and makes phone clunky. Almost impossible to charge on charging pad with this case on.
No, I would not recommend this to a friendDidn't hold up
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case didn't hold up like the otter box cases I'm used to, wouldn't recommend, the socket broke fairly quickly.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Otter + Pop Symmetry Series case hasn't held up well! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
It very protective.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phone breaks on back. It is not very protective of you drop the phone at all.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Lindsey.
We're sorry to hear about the damage to your device while it was in an Otter + Pop Symmetry Series case. While our cases are tough, there are some variables that can't be predicted. Though we're not able to extend our warranty to the device itself, we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Caused heating issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I noticed that my phone started to heat up while using this case. I never had any heat issues with my old case. Sad to say I won’t be able to continue using this case, such a waste of money.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Yenyen,
We're so sorry this Otter + Pop Symmetry Series case isn't delivering the same seamless interaction you've grown accustomed to in the past.
We assure you this is anything but normal. We'd like to learn a little bit more about your situation, so we can figure out the best way to help. Please feel free to give us a call at 1-855-688-7269 and we'll dive in with the assist!
Kindly,
OtterBox Customer Service Team
The pop socket
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pop socket doesn’t come out far enough to be user friendly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Sam!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case. In order to ensure that PopTop lays flush with the back of your case, it is recessed in the OtterBox. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Doesn’t stay up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pop socket doesn’t work all that great. Would not buy again
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the frustration with your Otter + Pop Symmetry Series case! We'd love to hear some more detailed feedback about the issues that you're having with your OtterBox, so we can get it passed up the ladder to our design team. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gimmicky. It’s fine but button unnecessary. Cool color
I would recommend this to a friendSoso
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t completely hold up phone in portrait mode!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any other issues with your case, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
No Drop Protection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is heavy and I know it didn’t Protect my phone when It fell out of my pocket screen is crack. The pop top useless And was hoping it was better. Always bought otter box !!!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We truly appreciate you having put your trust in the Otter brand throughout the years, and we are very sorry to hear of this discouraging experience with your most recent Otter + Pop Symmetry Series Case. Although we put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the very best protection available to help safeguard one's device, unfortunately, any given incident is still subject to a variety of unique dynamics that prevent us from being able to eliminate all risk.
Our warranty won't be able to help with repairs to your iPhone, but we'd love to get you set up with a new case for a fresh start. Just give us a call at 1-855-688-7269 and we'll be glad to assist you further.
Kindly,
OtterBox Customer Service Team
Didn’t feel right.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my pop socket. Thought this would be great since it is built in. However the case takes up some of the room of the pop socket. My fingers would not fit behind it comfortably.
No, I would not recommend this to a friendMissed the point
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always trusted Otterbox for my iPhone case but this one disappointed. I thought it was brilliant that they included the pop socket. Well it doesn’t hold the phone up! Totally useless will need a new case
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other trouble, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pop socket is made horrible. This is the second one we have bought that didn’t last a month.
No, I would not recommend this to a friendShipping sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If shipping was on time it wouke be a 5 star however I still don’t even have the case!!!
I would recommend this to a friendNot great design
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Pop Socket doesn't come out as much as it should.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Mike!
We're sorry to hear about your disappointment with that Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. If you end up running into any issues with your OtterBox, please don't hesitate to reach out to our stellar team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Pop socket isn’t sturdy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Case got dirty too fast and it didn’t protect my phone that well.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Kay!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case. We'd love to hear some more specific feedback about your experience, so we can pass your thoughts along to our design team. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Pop broke within 2 days. Wasted money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap material, Broke within a few days......
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Derek!
We're sorry to hear about the damage to your Otter + Pop Symmetry Series case! It's certainly unusual that it broke so rapidly. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. You can reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
- Cons mentioned:Wireless charging
Straight up garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right on the box it says I would be able to use with wireless charger but I cant.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jadon!
We're sorry to hear that you're having charging troubles with your Otter + Pop Symmetry Series case! While your case is compatible with Qi charging, you may find you get the best charging experience after removing your PopTop. Additionally, there will be some variation between the performance of different chargers, so you may have better luck with another charging base. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team