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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 355 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers admire the Pursuit Case's protective qualities, slim design, and snug fit for the iPhone X and XS. While some found the case challenging to remove, many appreciated its lightweight nature and sleek aesthetics. However, a few users noted concerns about the case's potential slipperiness and the difficulty of accessing the mute switch. The lack of an included screen protector was also a point of feedback from some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 355 reviews
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Very nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice case, slim and not bulky but feels solid. No doubts my iPhone X is protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    Good Case, Couple Flaws

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have pretty much always used Otter Box phone cases. This one is good. Feels sturdy, the protection is evident. Looks nice too. The only things I don't like about it are the side button for locking/unlocking phone is really hard to push with this case and it can be a little slippery in my hand when it's cold out.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality, Weight

    Rated 5 out of 5 stars

    Great phone case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek very light easy to work with an around.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 2 out of 5 stars

    Decent case, but broke clips first day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the case on Friday, as soon as I was putting the case on, I didn’t have the male and female clips lined up just right, which made the female connectors push in and break. Although that is my fault, I would have expect OtterBox to be able to make the connectors a little more sturdy. I still have the case on, it does have a gap on the left side where the volume buttons are, is where the connectors broke, it does seem to protect the phone nicely, but just the poor quality of the connectors made me give it two stars.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey there Polarbearrr,

      We're very sorry to see that the Pursuit clips broke during application! A broken case on your iPhone definitely won't do the job that a full, whole unit would. We would love to rectify this situation with a warranty claim, so please feel welcome to ring up our awesome Otters at 1-855-688-7269, and they'll send out a replacement. You'll have a solid Pursuit protecting your iPhone X before you know it!

      Best,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Looks great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this case for my husbands iPhone x he usually gets otter box commuter cases for his phones for work this one is his case to put on for going out since his other cases usually get paint on them due to his job. This case looks great while also protecting his phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    Nice Slim Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a very nice, slim case that protects the phone well!

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Good Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case offers quite the protection without all the bulk. The clear part of the case tends to scratch really easily. After about a month of daily use, the back of the case looks dingy with scratch and swirl marks.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 4 out of 5 stars

    One of the better case I've owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it when I bought my iPhone X. Loved the full protection of the phone without the bulkiness. I've dropped it many times, but never worried about it breaking. Have used it for a long time now, and it has taken a betting. The face of the case has a rubber gasket and that has all but worn out. Volume button switch doesn't really work. The case now comes apart when I drop my phone, because of damage to the clips that hold it together have started to break off. Still works and my iPhone X hasn't got a scratch. Will be buying another one soon just to be safe. And I recommend everyone get one, when buying an expensive cell phone. Love the clear back, and the string it comes with.

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    nice case but does not have screen shield built in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Older versions included a screen protector built in however now you have to buy it separate. At first I saw this as a negative but now if the screen protector gets scratched it can be replace without buying a new case. .

    I would recommend this to a friend
  • Pros mentioned:
    Design, Protection

    Rated 4 out of 5 stars

    Good case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the case. It’s a nice slim design. I work in construction and it does a good job keeping dust and debris out. But my toggle, to switch volume off and on isn’t working anymore.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi iHeartBestBuy,

      We're sorry to hear about the issues with your toggle switch. We recommend installing the phone into the case toggle switch side first. If that doesn't work give us a quick call at 1-855-688-7269 and we can further troubleshoot that!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    iphone x case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great case fits great and protects the phone real good. case look good on the phone and isn't bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed bulletproof and the OtterBox gives it to me. Only complaint is that it is very hard to separate the to pieces, so getting to the actual phone is difficult.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Great Phone Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was torn between this case and a cheaper otter box and I’m glad I went with it. I really like the way this case feels and looks. It feels like it will protect my phone very well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 4 out of 5 stars

    Sturdy protective case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose this case because the brand/model of case I had used before was not available for my new phone. It protects from physical damage and is lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Awesome case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the otter box pursuit and didn’t even snap on right and exchanged it for this life proof and I love it!!!! Feels very high quality and protects the phone from drops.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sturdy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, sturdy case. Make sure you get a screen protector to go with it. Only complaint and it’s not a big deal is that when the phones in your pocket, the edges of the case that meet the glass collect lint and only way to clean is removing the case.

    I would recommend this to a friend
  • Cons mentioned:
    Switch

    Rated 5 out of 5 stars

    Great all-around case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light-weight sturdy water proof in a small case. Held up against other otterboxes is so much smaller. Mute switch is a little difficult. well worth the few extra bucks

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    iPhone X case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this my for my daughter great case to protect her phone from breaking since it’s glass all over and no insurance hope it will do the job

    I would recommend this to a friend
  • Cons mentioned:
    Screen protector

    Rated 5 out of 5 stars

    Fits well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this product for only one week. The only bad is no screen protector with the product besides that I hope it will protect my X phone

    I would recommend this to a friend
  • Cons mentioned:
    Switch

    Rated 3 out of 5 stars

    Good protection but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a problem with the ring/silent switch. The knob doesn't always work and has even come off the case. This is clearly a design flaw. Other buttons are hard to push.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Chris21,

      Our apologies that the buttons on the Pursuit are giving you some push back! For seamless functionality with the iPhone, the case does have to go through a very specific installation process. Our expert Otters will be happy to help troubleshoot the issue, so please feel welcome to give them a ring at 1-855-688-7269. They'll help those buttons align seamlessly with the switches on the case to get you back on track to practical protection!

      Regards,
      OtterBox Customer Service Team otterbox