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Customer reviews

Rating 4.6 out of 5 stars with 445 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 445 reviews
  • Rated 2 out of 5 stars

    A bit disappointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this case about a week ago, had it on my phone for only 2-3 days & the plastic flap that covers the charger port is already starting to fall off :/ it’s a good case overall for safety features, however, I’m a bit disappointed due to the plastic already breaking for only been used for a few days! Is there a way to fix this?? Do I contact outter box directly? You would think it wouldn’t start breaking until a couple months at least...

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Coco,

      We're sorry to learn about this disappointing experience. Please call our helpful Otters at 1-855-688-7269 for assistance with a case replacement that is sure to last.

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Only two weeks and the rubber which covers the charging point is already cut. Disappointed why I wasted $85 on this cheap quality case.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Hemant,

      We're so sorry about that charging port door ripped!

      Our cases are tough, but they aren't 100% infallible. The good news is we have a great warranty and we'd love to help you get a brand-new case which we trust will be better able to withstand the pressures of protection. Simply give us a call at 1-855-688-7269, or if online is more your speed, click on over to our online Support/Warranty page, and we'll get you back on track to sturdy security!

      bit.ly/warrantyotter

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Slim, Wireless charging

    Rated 5 out of 5 stars

    Best case!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, so I bought this case as soon as I got my iPhone XS Max on the mailbox. It’s been almost 2 years, and if you are thinking about buying this case let me tell you, YOU WONT BE DISAPPOINTED, PERIOD. I have tried other case, some over $100 and somehow I don’t last one day with it and put this sucker back on. I don’t do that cover my screen with films or fancy second screen gadgets no more, takes the beauty of the screen quality away, I used glasses lol... No screen protection but everything else all around is protected and where the camera goes another gap for awesome picture moments. Charging port is protected with rubber case, and it has not been damaged in any way, I dont let toddlers use my phone unless its properly secured lol. I have dropped this phone by accident and on purpose to show off to my friends, not one dent on my iPhone, screen is basically perfect condition for 2 year use. This is the AWESOME PART, that wireless charging feature, only this case keeps it. Every other case I tried fails and thats why I had to return them or sell em on Mercari. At least I couldnt find a case that supports wireless charging, some wont even work, others fail within 5 min or less, this case does the contrary. On a bad day the charger fails but maybe is how it got placed because when I remove and place the iPhone back to the charger it works now, and it lets you know withing minutes if it dont work. So my recommendation is, if you dont mind your screen not protected then this case is the only one I recommend, like I said i dropped it on purpose and nothing happened to my screen, it has a rubber protection that if when it drops it covers the screen by hitting on the case first. Unless you hit a sharp object with force directly on screen then thats another story. Sorry to make review to long but hey when I was looking for a case on this app, i didnt even go to the store to try it out, I just felt like this is the good case, I wish someone wrote a review saying THIS CASE IS A KEEPER. If the case arrived broken thats the manufacturer and delivery company issue, thats not a 1 star never gonna buy again review. This case is not bulky, does not add tremendous weight to the iPhone, fairly slim, its basically clean all the time, no clean ups requiered, see thru on the back, looks classy compared to the others I tried, and the only case out of all I tried wireless charging only worked on this one. I dont have a single bad comment to say about it, if anything maybe cheaper price, even a $10 savings its a bargain lol...

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Slim
    Cons mentioned:
    Pricey

    Rated 4 out of 5 stars

    Great Protection, Better look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned many Otterbox cases for many different phones in the past. This case offers great protection as I am in construction management that is very important, however it isn't bulky like previous cases I have used and still looks sleek in the office or at dinner. I tried other slim cases and none of them felt like they gave me enough protection. My only complaint is the price. It was a bit pricey but so far it has lived up to that price.

    I would recommend this to a friend
  • Pros mentioned:
    Clear back, Slim, Wireless charging

    Rated 5 out of 5 stars

    one of the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far one of the best and most sleek iPhone cases i have ever purchased. I hate bulky phones but i can't stand cheap cases but this is the best of both worlds. it offers great drop protection and have the bulky feel. it offers a clear back to and easy wireless charging. Best case i have ever had on my many iPhones

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Slim, Wireless charging

    Rated 5 out of 5 stars

    A bit pricey, but overall good protection

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that this case is so protective, but it's still slim enough to easily fit in my pocket or bag. I also like that even though it's a tough case, the phone is still fully functional within the case, including wireless charging. The included lanyard is a nice touch.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Protection

    Rated 5 out of 5 stars

    Best case I’ve used

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always use an otter box on my phones the whole time I have them. This one takes the cake! I accidentally spilled polyurethane on my phone while working on a project at home. I quickly wiped it off and took the case off. The phone was in perfect condition. The case I washed off with water as soon as possible. I will definitely be getting another one when I upgrade my phone. Worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Protection

    Rated 4 out of 5 stars

    Durable and Dependable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case that holds up over time. I've owned several OtterBox cases, and I've never broken a phone. The rubber covering over the charging ports eventually tears off from constant usage, and there are places where you can see scratches. However, that's why I bought this case. My phone looks the same now as it did brand new almost two years ago. The only negative thing I have is that the case makes the phone a lot bulkier overall.

    I would recommend this to a friend
  • Pros mentioned:
    Clear back, Protection

    Rated 5 out of 5 stars

    perfect protection for new iphone xs max

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my husband loves this case because it's not too bulky but it does protect his new phone very well. he works construction and has to have something reliable on it, this is a very high quality case and at the same time, the back of it it's clear so you can still show off your phone if you are one of those people. the price might be a little high but it is worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Pricey

    Rated 5 out of 5 stars

    EXCELLENT case very practical

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive but not as much as LIFE Proof. Same Idea. I really like the very handy wrist loop . Total protection with no hindrance. Phone works and sounds excellent. I just wish it came in more colors. The black borders are slip resistant and don't enlarge the Phone too much. Still You can have the phone in any pocket like without the case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Slim

    Rated 5 out of 5 stars

    So slim

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is so slim and sleek it’s easy to fit in your pocket and hold while still maintaining the practical function of protection. I’ve dropped my phone several times on pavement, tile floor, and other hard surfaces (not intentionally) each time the case has done its job and the phone has been fine.

    I would recommend this to a friend
  • Pros mentioned:
    Clear back, Slim

    Rated 5 out of 5 stars

    Awesome phone case. Slim and fits perfectly.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case fit my iPhone easily. It’s rugged and very slim. I like the clear back because, I like the white backing on my phone. I was concerned at first about having a clear back but, it is very strong. My phone is very secure in this case. Plus, the case button covers do not hinder the phone at all.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Scratch

    Rated 4 out of 5 stars

    Solid and sleek case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design of this case is great, it ensures that no part of the actual phone ever touches a relatively flat surface with its cushioned boarders. The only reason it’s not getting a 5 star review is due to how easily the plastic see through back gets scratched. Sliding the case on its back against nearly any surface will cause scratches which don’t bother me but it may for some other folks. Otherwise, it’s a great case!

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Slim

    Rated 5 out of 5 stars

    Does The Job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know that OtterBox cases can get quite bulky, so the Pursuit is a nice compromise (slimmer, but still protects well). Have had this case for almost a month and no issues whatsoever other than the fact that its a little hard to take off once its on, which I don't plan to do that often anyway.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Slim

    Rated 5 out of 5 stars

    Pursuit Series

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always been a fan of OtterBox and this one has probably been my favorite so far. Offers protection and it rugged, yet still has a slim, stylish design.

    I would recommend this to a friend
  • Pros mentioned:
    Durable, Slim

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is good for those who like durability and a case that’s not too bulky. Has some thickness on the sides but actual thickness of the case and phone isn’t bad at all. Also, it’s very durable for how thin it is.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Slim

    Rated 5 out of 5 stars

    Highly recommended.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best case that I have used, and worth the price. I generally prefer no case at all, but I have been satisfied with this one so far. It seems to be an optimal blend of protection without adding too much size or bulkiness.

    I would recommend this to a friend
  • Pros mentioned:
    Slim

    Rated 5 out of 5 stars

    Skeptical to Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was first very skeptical to buy this case because of the price but after using it, I am very pleased with my purchase. Out of all of the protective Otterbox cases, this definitely feels and looks the best. It is light weight and keeps the phone very thin. Not much bulk at all. It looks great also. I had no trouble getting the case on and it didn’t not interfere with the Zagg glass screen protector that was already on my phone. It also works with my Belkin Wireless Charger. I look forward to using this many days ahead.

    I would recommend this to a friend
  • Pros mentioned:
    Slim

    Rated 4 out of 5 stars

    Thinner than defender

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I bought the black trim with clear back & it was already scratched in the box. Returned it & got solid black. If it scratches that easily I’d rather not see it daily. This case is a lot thinner than any other otter box so that’s what you’re paying for with double the price. It does not have a screen protector so you still have to buy that. It does seem just as sturdy as the defender. It’s a plastic back with rubber trim & a plastic edge that snaps in on top. The back is slick would prefer it more rubbery like the sides, but the sides help you grip it so it still feels secure. Haven’t dropped it yet I’m afraid it will probably crack the glass protector but I think the phone will be fine. So not as worry free as the older screen built-in defender but I do prefer the feel of the glass & the case is much less bulky. I would recommend it over all the current otter boxes mainly because it is thinner. I just think they’re a little too proud of it with the $80 price tag

    I would recommend this to a friend
  • Pros mentioned:
    Durable
    Cons mentioned:
    Pricey

    Rated 5 out of 5 stars

    Love my otter box.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped my phone a dozen times and it’s still in great condition. Otter box is definitely worth the money. I know it can be pricey, but your phone is so safe with it on.

    I would recommend this to a friend