Customer Ratings & Reviews
- Model:
- 77-65421
- SKU:
- 6422376
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers find value in the Strada Series' excellent protection and high-quality leather. Many appreciate the strong magnetic closure and precise fit for their iPhone 12 and 12 Pro. However, some users experienced difficulty with the volume buttons and found the card holder to be somewhat stiff. Overall, the positive feedback on protection, quality, and magnetic closure outweighs the concerns about the volume buttons and card slots.
This summary was generated by AI based on customer reviews.
I Love this Case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just received my new iPhone 12 Pro this Christmas & was in much need of a phone case. This iPhone case was the perfect case for me.
I would recommend this to a friendPhone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this style case for the new face recognition on the phone, flip it shut and won’t open up without you knowing accidentally.
I would recommend this to a friendcute functional model
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it is a beautiful design and also very functional, I bought it recently and I can say that I liked it a lot.
I would recommend this to a friendCover it up!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a 'book style' phone case/cover. This one is perfect and even has room for credit or business cards.
I would recommend this to a friendgreat purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What's not to like does everything better, faster and only needs charging every other day.
I would recommend this to a friendiPhone case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Stays closed! Great card holders! Getting another one soon.
I would recommend this to a friendLeather cover
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best cover I’ve ever had!!! Love the card holders inside
I would recommend this to a friendNo go electro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This case will not work with wireless chargers as the same case did for the iPhone 11 Pro. Other than that, it’s great.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Charlie!
We're sorry to hear about your disappointment with your Strada Series case! While that case is compatible with Qi charging, some chargers tend to work better than others, so you may find that a different charger suits you best. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
certainly doesn’t look-feel like premium leather
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t be fooled by the premium leather. Very cheap feel. I do like the magnetic case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not thrilled with your Strada Series case! We appreciate your feedback about the feeling of the leather on your case, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
I phone 12
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product was okay due to the pockets being small and only for two cards.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're not happy with your Strada Series case! We appreciate your feedback about the card slots and folio cover, and we'll be sure to let our design team know about your experience. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
- Cons mentioned:Volume buttons
Terrible case!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars. Can’t use the volume buttons with this case. Going to return it as soon as possible.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Canseaume,
We're so sorry you're not exactly loving this Strada Series case. New cases require a period of consistent use to "break things in." Those buttons may be a little stubborn at first, but they should warm up after a week or two. If you're still having issues, we'd love to take things from the top with a warranty replacement case which we trust won't have such issues going forward. Please feel free to reach out to us on our OtterBox website, and we'd be happy to take care of you!
Best,
obcst
NotARealPro
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the leather, the case is made of, but with the case on, I cannot use the volume controls, up or down and I cannot turn my phone on or off.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having trouble with the buttons on your Strada Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. The good news is, we have a stellar warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Cons mentioned:Volume buttons
Otter box Folio case
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible case, the volume buttons do not work while case is on.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Danny!
We're sorry to hear about your disappointment with your Strada Series case! It's definitely odd to hear that you were having trouble with the buttons on your phone. The good news is, we have a great warranty, so if reinstalling your case doesn't help, please don't hesitate to reach out to our helpful team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
leather case
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.phone in case fell onto carpet and damaged screen. Not good protection for such an expensive little computer.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We are very sorry to hear that your iPhone suffered such damage to its display while covered by the Strada Series Case. Although your device/case combo landed on a carpeted area, the angle and force of impact are some of the other factors that can influence the outcome of an incident such as this.
Our warranty won't be able to help with repairs, but we would very much like to help get you set up with a new OtterBox for a fresh start. Please feel welcome to give us a call at 1-855-688-7269 and we will be glad to assist you with this.
Kindly,
OtterBox Customer Service Team
Best buy tries to sell used items as new
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item that arrived was obviously used, full of scratches
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We saw your similar post under the case for iPhone 12 Pro Max and weren't sure of which one you actually had this very unusual experience with, but just to reiterate, Best Buy should only have access to new OtterBox products so we're not quite sure how something wonky like this would have come to pass.
But we're confident they'll be able to assist you with a return, and we are also always happy to help with any Otter questions or concerns. 1-855-688-7269.
Kindly,
OtterBox Customer Service Team
- Pros mentioned:Fit, Magnetic closure, Quality
Great Folio Wallet Option for iPhone 12
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just picked up this case today for my iPhone 12 Pro. Fit is great. I was using the apple folio for my iPhone 11 previously. Pros: still supports wireless charging premium feel, nice leather wallet flap secures with magnets you can take calls with the flap closed Cons: easily fits 2 cards. 3 cards work, but then the flap stops being flush with the rest of the case. With 2 cards, the cards sit cleanly in a recess between the display and flap. I still might go with 3 cards, the gap is very small Does not support the Magsafe charger at its full potential When flap is open and the phone is in your left hand, the flap fold is more rigid than the apple and sticks out into your palm. Much more comfortable with right hand use. (this is nit picking) I noticed it when I was talking on the phone with the flap open, but you can use it closed, unlike the apple folio.
I would recommend this to a friend iPhone 12 cover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible cover, would not buy. I returned this item for a refund,
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Jimi!
We're sorry to hear about your frustration with your Strada Series case! We'd love to hear some more detailed feedback about your experience, so we can pass your thoughts up the ladder to our design team. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not what I was expecting and very disappointed.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you didn't get what you were expecting with your Strada Series case! The good news is, we have a really helpful Customer Service Team, so we'd be more than happy to get you pointed in the right direction. Reach out to us through the link below, and we'd be happy to help you find something that suits you a bit better.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:FitCons mentioned:Volume buttons
Good, except fcr Volume buttons.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the case, very nice looking. Phone fits well inside too, and the magnetic clasp is very nice. Only had this a few hours, have to see if the magnet holds up? another reviewer mentioned it got weak after about a week or so. One thing i am having issues with, and hence the two stars, the volume buttons do not work. I've had to do the swipe down on the right of the screen to move the volume slider, which is annoying. Even if i depress the buttons extemely hard, i get nothing, its almost like they arent lined up correctly? The power button works perfectly, with a nice detent. Not sure whats up with the volume buttons.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Matt!
We're sorry to hear about your frustration with the volume buttons on your Strada Series case! That is definitely a frustrating experience. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team