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Customer Ratings & Reviews

Customer reviews

Rating 3.7 out of 5 stars with 87 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

67%would recommend to a friend

Customers are saying

Customers appreciate the Symmetry Flex Series case's protective qualities and how well it fits the Samsung Galaxy Z Fold3 5G. Many found it easy to install and use. However, some customers noted concerns about the case's durability and its added bulk. A few users experienced issues with the case's fit on the top half of the phone.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-87 of 87 reviews
  • Cons mentioned:
    Case quality

    Rated 2 out of 5 stars

    Dont buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item does not protect the part where the phone folds. The case always just moves though it has the sticky tape to hold the top case on phone. Would not recomend this to anyone. I bought it because its otterbox and its the worst 70 dollars i spent on a phone case

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We apologize for any trouble you've had with the Symmetry Series Flex case for your Galaxy Z Fold3 5G. We know that you expect better out of your OtterBox; however, we've thoroughly tested and confirmed that this case offers a DROP+ rating 2X the military standard (MIL-STD-810G 516.6). We appreciate you taking the time to share this feedback with us though and we'll be sure to pass your thoughts along to our design team for you. Please give our CS team a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.

      Warm Regards,
      OtterBox Customer Support OtterBox

  • Rated 3 out of 5 stars

    Simple Phone Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is okay but it is simply a case. There is no way to prop the phone up for tablet mode. If you need something to keep your phone protected and it is on sale, get this.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello Reed! Thank you for your feedback. We always look to improve our cases thanks to feedback from our customers. If you are having problems with the case in the future, we have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please reach out to our CS Team by phone or via chat, and we are happy to help with this! OtterBox

  • Rated 5 out of 5 stars

    Case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is good and strong it can be better by covering the middle part when u close it but is cool tho.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fold case

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not have one in store. It was ordered for me by the store. Excepted a more secure cover from otter box. Does not protect phone edge or face.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hello! We apologize that you had anticipated different features from the Symmetry Flex Series case for the Z Fold 3 device. Please give our CS Team a call at 1-855-688-7269 if there is anything that we may assist with related to the case. OtterBox

  • Rated 4 out of 5 stars

    Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product,its so perfect Will recommend it over and over

    I would recommend this to a friend
  • Cons mentioned:
    Thickness

    Rated 1 out of 5 stars

    Don't waste your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top cover slides off, edges are too raised to use the edge keys of the keyboard, the thumb reader is too far recessed to use effectively, and it makes the phone more than double its original thickness. Buy a different case.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Otterbox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox its always my first choice of case its the best brand ever

    I would recommend this to a friend