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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1248 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

93%
would recommend
to a friend

Customers are saying

Customers highly value the Symmetry Series Case for its excellent protection, snug fit, and appealing design. The case's transparency and slim profile are also appreciated. However, some customers have noted concerns about bulkiness, scratches, color changes, and installation difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 1,248 reviews
  • Rated 3 out of 5 stars

    Good overall protection, catches scratch and dust

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good all-around protection but a few cosmetic issues. Installation is a bit tough, not sure I will be able to take it out and back on for changing SIM cards when I travel abroad…The back seems to easily get scratched and it traps dust in-between the phone and case. I also noticed the phone feels hotter while using outside in the summer. Not sure if it is s actually due to the case itself or not though, but I didn’t notice that much heat when I was using an original leather case from Apple (although this Apple case failed to protect the screen once since it doesn’t protect the phone bottom, reason why I replaced it after I got the screen repaired).

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Great to know the Symmetry Series case has your vote of confidence in terms of protection, though we were sorry to hear of the tough installation, the scuffs, and the dust. It's odd that any debris would make its way inside, especially given the snug fit, unless you're talking about through the charge port opening that is intentionally uncovered.

      We can definitely help to buff those scratches out with a brand-new warranty replacement to spruce things up, though. You can set things in motion through the following link, or give us a call at 1-855-688-7269 and we'll be glad to help!

      https://www.otterbox.com/en-us/warranty-begin

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 5 out of 5 stars

    Great Phone Case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is perfect for anyone that wants superior protection but doesn't want the defender series with a belt clip. This phone case fits into pants pockets with no problem. OtterBox is the best when it comes to phone cases.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hardy, Durable case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Otter box on my I-Phone 7, and as a personal trainer the phone hit the deck on numerous occasions. The phone was never damaged. With that track record like that, I had to purchase one for my new I-Phone 11-Pro.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Show em What You Got!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love my new OtterBox because lets face it... When you buy an apple product you want people to see that you have the best and you want to protect your investment. It's the best of both worlds!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this case in black for my iPhone X and u loved it so when I got my iPhone 11pro I had to rebuy it but was sad that they didn’t have it in black. This case is everything though. Slim, sleek and cute.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection & pretty too!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got my new iphone & wanted to protect my investment. The Otterbox name is synonymous with protection, and I was happy to find one that doesn’t look like it belongs on a construction site. This is stylish & functonal!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a hardcore, loyal Otterbox customer. I tend to lean towards the Sym line as it’s more feminine and less bulky but just as safe as the Def line. I love the subtle hint of sparkles in the back of this case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protect Your Phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits perfectly. Materials don’t get hung up when you slip it into or out of your pocket. Otter box has consistently been top quality and has improved its product as time has gone by. Spend the money and protect your new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protects the phone well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this again to replace the old one. It shattered but protected the phone from any damage. Exactly what these cases are supposed to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my wife. She is not hard on phones so it gives adequate protection. And she loves being able to use a wireless charger. Her last case had a built in piece of metal for a magnetic holder.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, Slim Otterbox Protection!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox Symmetry line of cases are the best for slim protection without all of the bulk. The best part is that I have no problem using wireless charging with this case. Very satisfied with this purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sparkle protection for my phone.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great on my phone and adds sparkle to it. It gives protection for the phone and doesn't add a lot of extra size or weight to the phone so it still fits in my jeans pocket. Great choice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can’t go wrong with otter box cases. I bought this case and I’m impressed. I do not like bulky thick cases on my phone and this one is exactly what I was looking for. This case exceeded my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, simple case from Otterbox. Have used their cases for many years, between their warranty and build quality I have never had issues. Protects my 11 Pro just as it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sparkles but not cheap looking!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Very attractive case and it seems very sturdy. I’ve dropped my phone several times and it has protected it perfectly. I would definitely recommend this phone case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits my Phone 11 Pro. I forgot to put the SIM card in the phone and had take the phone out of the case... took me 5 mins! It’ll keep my phone safe for sure. I’ve used Symmetry Otterbox for all my previous iPhones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter wanted a clear case on her phone and this does the trick. Hard enough plastic. We do have liquid glass on the screen since this case does not have a protector built in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone case for minimalists.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best phone case I've ever used. Works perfectly with multiple accidental drop tests that have proven that it's effective. It's super slim, so the minimalist in me loves this thing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OtterBox offers good protection for iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This OtterBox for my iPhone 11 Pro has already protected my phone when it dropped onto macadam! It has some glitter but it is not overwhelming. I would recommend this case for the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great, gives great protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case. Had previous versions on previous phones. Nice subtle glittery look. Looks great with the purple phone! Also holds up well and protects the phone, which I have dropped multiple times.

    I would recommend this to a friend
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