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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 1248 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers highly value the Symmetry Series Case for its excellent protection, snug fit, and appealing design. The case's transparency and slim profile are also appreciated. However, some customers have noted concerns about bulkiness, scratches, color changes, and installation difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,248 reviews
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case was good at first, until recently. I dropped my phone with the case on and my whole back screen is cracked.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Shield

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy install had no problems with it. Fits easy and was my first time doing it. Would recommend if the phone fits.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, however, I was dumb and didn’t realize it was the wrong size for my phone! I’ve had multiple symmetry cases in the past though, and they were all good sturdy cases!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cute and durable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how easy this is to put on or take off. The glitter adds to the style of my phone. I dropped it a couple of times and my phone and the case are good. I recommend this case!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t own any other type of phone case. Otter box has always been my go to. I’ve never had any damage to my phones with these phone cases. I drop my phone fairly often.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slim and durable case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had a problem with Otterbox. I bought this one specifically because of its slim profile. So far I have only drop my phone once on it’s face and my phone is still in perfect condition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really phenomenal case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is a really phenomenal case! It is built to last, and being see-through in design really adds to the overall case itself. I definitely recommend it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Super cute case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is super cute, but hard to get on and off. I have two dogs and I have found that their hair gets between the case and since it is clear you can see the hair. They case is hard to get off which make it hard to clean. It protects really well though and is adorable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I upgraded my iPhone, I wanted the same case as I had on my.last one. This along with a protective screen has protected my phone through numerous drops, trips, and mishaps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CUTE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how cute this case is!! Love the glitter and also so durable and protective. I am so clumsy and i am always dropping my phone but not one crack thanks to this case!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Turns yellow

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my gold iPhone 11 but it turned yellow after a few months of use. It’s also a bit difficult to remove. The highlight is that I’ve dropped my phone hard several times without injury.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about the discoloration with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

      Best,
      OtterBox Customer Service Team OtterBox

  • Rated 4 out of 5 stars

    Sparkle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is very good ,..a little heavy. I highly recommend putting the screen saver on it. I smashed mine from a fall and their was no damage to my screen. It also was free to replace. Thank you Best Buy for the great service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent protection for iPhone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has already paid for itself with incredible protection for my new iPhone 11Pro when due to no fault of my own the phone survived a minor automobile accident - due to OtterBox protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Case!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case provides wonderful protection for my new iPhone 11 Pro. I also love the look of it with my space gray phone. The glitter really pops against the dark color of the phone.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Clear phone case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the skinless of the case, but it seems to crack easy. Only lasted about 6months. Because it’s clear-you can see every scratch that happens.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection for iPhone 11 max pro

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've broken many screens, over heated the battery in many other cases. I've dropped this a few times and it's well protected. I picked green to match my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great protection and Sparkles Galore!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone case protects my phone better than I expected not to mention that the glitter is a perfect touch for those who want protection, durability, and sparkle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great case!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best cases I’ve owned!! Very simple yet very strong!! I’ve dropped my iPhone 11 Pro more times than I’d like to admit and never got a scratch or anything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love It!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s really hard these days for me to find a phone case for my IPhone X but i found this one and it’s sturdy and safe cause it’s an otter box case but also cute!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Deb

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the Otter Box clear protection. Very big believer in this brand after having several accidents with my phone.

    I would recommend this to a friend
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