Customer Ratings & Reviews
- Model:
- 77-63022
- SKU:
- 6361893
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the Symmetry Series Case for its excellent protection, snug fit, and appealing design. The case's transparency and slim profile are also appreciated. However, some customers have noted concerns about bulkiness, scratches, color changes, and installation difficulties.
This summary was generated by AI based on customer reviews.
Ok case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The plastic is soft and already all scratched up and ugly would return if i still could
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Lulu,
We're so sorry this Symmetry Series case isn't looking so hot!
The good news is we have a great warranty and we would love to send you a brand-new case along with some great maintenance tips that should keep things looking fresh for a long time to come. Please feel free to give us a call at 1-855-688-7269 and we'll get you back on track to stylish security!
Best,
OtterBox Customer Service Team
Typical Otterbox
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just like any other. Just got it because she had to have it. Otterbox is okay.
I would recommend this to a friendiPhone 11
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case very nice, but didn't fit the iPhone 11 Have to return this..
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your case didn't fit properly! Keep in mind, this case is designed for the iPhone 11 Pro, so it is not compatible with the standard iPhone 11. The good news is, we have a case specifically designed for that device. Check that out here: https://www.bestbuy.com/site/otterbox-symmetry-series-case-for-apple-iphone-11-xr-glitter/6361902.p?skuId=6361902
Best,
OtterBox Customer Service Team
It's a Case!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a case. Overpriced but they all are. And it;s still just a case.
I would recommend this to a friendgood case for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case, but super annoying to take off. But on sale for $25 it was worth it.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there, Jess!
We're sorry to hear that your Symmetry Series case has been difficult to remove! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Pretty but not durable shows scratches on case
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty case but is not durable scratches easily on back of the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Moes,
We're so sorry to hear this Symmetry Series case isn't looking so hot. Our cases are tough, but they aren't 100% infallible. The good news is we have an awesome warranty that's calling your name. Feel free to click on over to our Support/Warranty page on our OtterBox website, and we'll help you with a brand-new case along with some maintenance tips that'll keep things looking fresh for a long time to come!
Best,
obcst
Owned less than a month, already yellow.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I would want a clear case to show off my iPhone 11 Pro. I thought wrong. In under a month the sides started turning yellow as if I were chain smoking right on top of the case. Gross
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustrations with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, give us a ring at 1-855-688-7269, and we'd be more than happy to look into your replacement case options.
Best,
OtterBox Customer Service Team
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The branding was off I have an iPhone 11 and it was for the pro.
No, I would not recommend this to a friendCase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. I don’t hate it. Could be better I guess.
I would recommend this to a friendGood case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good case, nice style, nothing to complain about it
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're glad to hear that you're enjoying your Symmetry Series case! If there's anything specific keeping this from being a 5-star experience, please don't hesitate to reach out to our Customer Service Team through the link below. We'd love to hear your feedback!
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Nice case, a bit slippery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case is nice but it's too slippery for my liking.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having trouble holding onto your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Save your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The case was terrible, the other person couldn’t hear me when I was on speaker. I have an iphone 11pro. For the price and quality, it is not worth it. I returned and got a clear Speck case instead.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustration with your Symmetry Series case! It's certainly unusual to hear that you were experiencing audio issues with your OtterBox, as that is not something we've heard of often. We'll be sure to get your feedback passed up the ladder, and hope you give OtterBox another shot in the future!
Best,
OtterBox Customer Service Team
Great case
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good case but it gets discolored after 3-4 months.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Chad!
We're sorry to hear that your Symmetry Series case has gotten discolored! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we do have a great warranty, so we'd be happy to get you a replacement case. You can file that warranty claim here: https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
OTTO
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My goodness this case gets greasy, dirty, etc. fast. I enjoyed the fact that it protected the phone well but there are better options
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Sorry to hear your Symmetry Series Case has taken a shine to some grime. If soap and warm water aren't doing the trick, let's take things from the top with a brand-new warranty replacement to make sure your iPhone will be looking sharp while covered for safekeeping going forward!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service team
not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three days and there are scratches on it after being very careful and keeping it in a cloth compartment in a handbag.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the scratches to your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any further issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Fits but not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for X. Fit OK, but still some play. Back side opening made for bad look on X. No grip while holding phone/case. Saving as a backup case, and bought another brand.
No, I would not recommend this to a friendDid not fit 11 pro
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Did not fit my 11 pro. It’s not like I’ve never used a snug case. Watched videos, let case heat up in sun a little, finally as I was putting all my weight on the phone to get it into the case I just gave up. It sat on my table for months and I tried many times. I figured if I somehow got the case on I would never get it off. Too late to return. Will have to toss it.
No, I would not recommend this to a friendturned yellow in 3months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In 3 months already turned yellow. I am already looking to contact OtterBox and see if i can be refunded for this poor product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that your Symmetry Series case has gotten discolored! The good news is, we have a stellar warranty, so we're more than happy to get you a replacement case. Give us a ring at 1-855-688-7269, and we can get that warranty claim started for you.
Best,
OtterBox Customer Service Team
Case
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons are too hard to press. It was really hard to get on my 11Pro iPhone. The case wasn’t really clear. It had a hazy look.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! It's definitely odd to hear that you were having trouble with the buttons on your phone. The good news is, we have a great warranty, so if reinstalling your case doesn't help, please don't hesitate to reach out to our helpful team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Bumper color changes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fitting case and shows off the color of your phone. However, the clear bumper yellowed after two months. Pretty disappointed
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the discoloration with your Symmetry Series case! We'll be sure to get your feedback passed up the ladder to our design team. In the meantime, if you have any other issues with that case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team