Customer Ratings & Reviews
- Model:
- 77-63022
- SKU:
- 6361893
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the Symmetry Series case for its excellent protection and great fit, highlighting its slim design and ease of use. Many appreciate the case's clarity and light weight, although some mention that the case may change color over time and is pricier than other options. A few customers noted that the case is not overly bulky.
This summary was generated by AI based on customer reviews.
Actual case size did not match the box.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only reason why i am giving this 1 star is because i ordered it online and when i got home i noticed that it was opened. Didn't think anything of it. When it was opened up on Christmas day then I noticed that this was not the actual size that belonged to the box!
No, I would not recommend this to a friendOwned less than a month, already yellow.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought I would want a clear case to show off my iPhone 11 Pro. I thought wrong. In under a month the sides started turning yellow as if I were chain smoking right on top of the case. Gross
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your frustrations with your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, give us a ring at 1-855-688-7269, and we'd be more than happy to look into your replacement case options.
Best,
OtterBox Customer Service Team
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I ordered the case and it was delivered to the wrong address instead of the store I wanted it to go to and the customer service is trash and nobody has time to wait two hours on hold so Now I’m out $80.. thanks best buy
No, I would not recommend this to a friendToo small
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't fit my phone. I double checked to make sure it was the right case it was but I couldn't make it fit. Tried on another person's phone that was smaller it still wouldn't fit. Waste of money.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Mia,
We're so sorry about this. When installing a Symmetry Series case, we recommend starting with the upper right corner of the device (camera and power button corner). After that, the following 3 corners should pop on much easier. If you're still having trouble, we'd like to learn more about your situation so we can figure out the best way to help. Please don't hesitate to give us a call at (855) 688-7269 and we'll dive in with the assist!
Best,
obcst
Doesn’t fit well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recommended by Best Buy employee for my phone and it fits horribly! Every time i try to turn volume up it turns down instead. Horrible recommendation that doesn’t fit. Very unsatisfied.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Khub,
We're so sorry about this. We assure you this is anything but normal because this Symmetry Series case was designed to fit the iPhone 11 Pro/X/Xs seamlessly. We're wondering if you have a different model phone. Nonetheless, we'd love to learn more about your situation, so we can figure out the best way to help. Please feel free to reach out to us on our OtterBox website, and we'll dive in with the assist!
Kindly,
obcst
Good for protection; Not good for using the device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my sons phone . The material is so hard/stiff material and does not work well with the side buttons.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Totally get how important it is that your son has complete control over those side control buttons of his iPhone, and we're sorry that he's struggled a bit while using the Symmetry Series case. Those covers should definitely ease up with consistent use over time, but if he's had the case for long enough that any break-in should have occurred, please feel welcome to touch base with our friendly Otters through the link below and we'll be glad to help get a brand-new warranty replacement in the works!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Cheap plastic cover
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The back plate works great but the plastic that surrounds the phone is cheap material that over time loosen and doesn’t keep the phone protected.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear your Symmetry Series Case is having some structural struggles with regards to the stretching of that outer synthetic rubber edging. That definitely wasn't anything that raised concerns during our internal testing, so we're confident that a brand-new warranty replacement will be better able to keep your iPhone nice and secure for the long haul!
https://www.otterbox.com/en-us/warranty-claim
Have a great day!
OtterBox Customer Service Team
Aghhh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did nothing to protect the phone on its first drop. It fell less than 1.5 feet and the screen cracked. Had this “protection” in conjunction with the zagg Screen protector.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there. We're sorry to hear about the damage to your device while it was in your Symmetry Series case. While we design our cases to greatly reduce the risk of damage to your phone, there are still some variables that can't be predicted. Though we can't extend our warranty to your device, if you give us a ring at 1-855-688-7269, we'd be more than happy to get you a replacement OtterBox.
Best,
OtterBox Customer Service Team
No.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This case is irresponsibly hard to get both on and off of the phone. I was afraid I was going to break it. Returned.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Stacey,
We're bummed to hear this Symmetry Series case didn't work out for you. New cases are sometimes stubborn at first, but they should warm up after a few weeks of consistent use. We really hope this experience doesn't turn you away for good. If you have any further questions or concerns, please feel free to contact us at our official OtterBox website and we'd love to help!
Best,
OtterBox Customer Service Team
not impressed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three days and there are scratches on it after being very careful and keeping it in a cloth compartment in a handbag.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the scratches to your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any further issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
cracked already
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought new I phone 11 Pro - very expensive. this Otter box was suppose to protect it. Already cracked !!! will try to get BB to refund and pay for new phone!!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi family,
We're sincerely sorry that your iPhone suffered from such damage under the watch of this Symmetry Series case. We engineer our cases to limit the potential for such disheartening outcomes, but there are simply some variables we cannot control.
With regret, we can't help with any repairs to your Apple device, but we would love to replace your case if it's damaged as well. Please feel free to give us a call at 1-855-688-7269 and we'll set that up with grace and haste.
Best,
OtterBox Customer Service Team
Useless
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone broke while this was on. It also tore within 4 months.
No, I would not recommend this to a friendWould not recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my phone not very high and it cracked the back of my phone. After 3 days of having it on.
No, I would not recommend this to a friendDon’t recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cute but serious battery drain. Save your packaging. I didn’t and now can’t return it.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .We're sorry to hear you're having some battery issues with your iPhone. The Symmetry Series case doesn't actually draw any power from the device, so we were certainly surprised to hear you've had such trouble. Perhaps Apple would be able to dig into this and see what might be going on?
If we can be of any assistance with the case itself, please feel welcome to touch base at 1-855-688-7269 and we'll always be happy to help!
Kindly,
OtterBox Customer Service Team
Hard to fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't fit my new phone in this case. I think it was too stiff. I ended up using something else.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear that you're having some trouble with the fit of your Symmetry Series case. That's certainly unusual. We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you ever run into any issues with an OtterBox in the future, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Phone case
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped my phone and still cracked with this case with in 2 days of purchasing my new phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your device while it was in a Symmetry Series. While our cases are tough, there are still some variables that can't be predicted. Though we can't replace the device, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not fit the phone at all I was very dissatisfied
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! It's certainly odd to hear that your case wasn't fitting properly. We'll be sure to get your feedback passed along to our design team. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get a warranty claim started for you.
Best,
OtterBox Customer Service Team
Not good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke my brand new phone when it was in my pocket after I fell down .
No, I would not recommend this to a friendLooked like it had been used and abused
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible Best Buy experience, not the first one but hopefully the last.
No, I would not recommend this to a friendDid not protect
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not protect phone from small drop. Back of iPhone shattered.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Mando.
We're sorry to hear about the damage your device sustained while it was in a Symmetry Series case. While our cases are designed to protect your device from many Imperial threats, there are some forces in the Outer Rim that we aren't able to account for. Though we can't extend our warranty to the device itself, we'd be more than happy to get a replacement case sent your way. Simply reach out to our amazing team of Customer Service Otters here: https://www.otterbox.com/en-us/warranty-claim
May the Force be with you,
OtterBox Customer Service Team