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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1204 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the Symmetry Series Case as offering excellent protection and a great fit for the iPhone X and XS. Many appreciate its lightweight design and stylish appearance, while some find it lacks sufficient grip and is prone to scratches. The case's clarity is also a point of contention, with some praising its transparency and others noting discoloration over time.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,204 reviews
  • Pros mentioned:
    Protection
    Cons mentioned:
    Color

    Rated 2 out of 5 stars

    Great protection but gets discolored around edges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this case when I first got it but now the edges all the way around it has turned a funky yellow color & it makes the case look awful. I wish I could exchange cuz it does have great protection.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi HC79,

      We're truly sorry to see that your Symmetry series has encountered a "funky yellow color," but not to worry - our spotless Otters will have zero trouble clearing things up with a warranty replacement! They're confident that a new case should keep your iPhone X looking sharp for a long time to come, so don't hesitate to give them a call at 1-855-688-7269, and they'll officially get spring cleaning started!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    good case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a good protective case for iphone X. the case become yellow after some uses but it was doing what it suppose to do. i drop my cell a lot and this is the best protective case.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Color

    Rated 2 out of 5 stars

    A little pricey for what you get.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this case for quite some time now. I personally feel like it is a little overpriced. It has protected my iPhone X very well, but the softer plastic surrounding the phone's edges are yellowing.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Jawneewin,

      We truly apologize that you're feeling a little hesitant about the price point of the iPhone X Symmetry series! We assure you, the case is well worth the superior protection and limited lifetime warranty that come along with the product. Speaking of which, our friendly Otters will be happy to process a warranty claim for you to clean up that cosmetic casualty! Just give them a ring at 1-855-688-7269, and they'll set this up for you right away.

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Cute but annoying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've dropped my phone a few times so it seems to provide decent protection. I bought it because of the sparkly clear case. However, I do not like the groove around the edge of the case because it is uncomfortable on my fingers when I hold my phone

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey bandrea,

      Sorry to hear that you're not totally loving the style of this Symmetry series! We'll be more than happy to pass your feedback along to our product design team for future consideration. In the meantime, please feel welcome to call our amazing Otter team at 1-855-688-7269 with any questions or comments. They're always more than happy to help out!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Outterbox comes in fancy colors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outterbox goes on easy, all the phone buttons work properly and it provides exceptional phone protection preventing damage. Different colors are available. With the cost of phones today you can't afford to be without it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Sturdy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m such a clutz, I need something really sturdy and durable. This Otterbox is just what I needed. It’s a little heavy but it’s worth it to know my expensive phone is protected from people who are accident prone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cute

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this case! I also use a pop socket and this case had no problem with that at all! Plus I like to put things like pictures or quotes inside the case to see it since it’s clear as well and it’s super cute!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The symmetry line by otterbox is great from iPads to phones and everything in between. I love this line and trust this line. And otterbox is stepping out and making this series with some color.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slim case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good quality. Would pick a life proof over this any day.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey Trac,

      We're sorry to hear that the Symmetry series didn't end up being the case for you! What exactly about the case was not to your liking? We would love to grab more feedback to learn how we can enhance the Otter experience in the future, so please feel welcome to call our friendly Otters at 1-855-688-7269. They’ll be happy to answer any further questions!

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Durable and attractive case

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is known for their cases. This thing has been very tough. Recently it saved my wife’s phone from the wrath of our basset hound who decided he should chew on her phone...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a beautiful clear case, it’s thin so pockets don’t look bulky, and it protects the phone from everywhere. I love that it has a lip so the screen doesn’t touch any surface I lay it on. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than my tech21

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to love my tech21 cases for my iPhone. I was kind of disappointed with the quality of my last one. I came across this otter box case, and it feels sturdy, yet softer in the hand. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice tough case.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife uses this case on her iphoneX. The texture is good for grip, it’s tough enough to protect the phone and thin enough to not make the phone overly bulky. Great middle of the road option.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice protective case, but IS a bit bulky. Well made just on the larger size for case, but makes a great backup case, and will use when engaging in outdoor activities where a slimmer case is not required.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey TDawg,

      While we're glad to hear that this Symmetry series will be accompanying you on some epic outdoor adventures, we apologize that you're finding it a little too bulky for your comfort level! We try to streamline our case designs as much as possible, but the extra layers on the unit are well worth it to provide stellar device security. If you have any other questions on this, don't hesitate to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to help out!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Needs better colors

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work fine but color selection needs improvement!

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi Tippett,

      We truly apologize that you're feeling so disappointed in the color selection for the iPhone X Symmetry series! We'll be happy to pass along your feedback to our product design team for future consideration. Of course, if you have any further questions or comments, you're welcome to call our friendly Otters at 1-855-688-7269. We'll always do what we can to help out!

      Happy Holidays,
      OtterBox Customer Service Team otterbox

  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working really well for me. I had a friend who had the same case and he dropped his phone from a 3 story hotel room and his phone was fine. No cracks or damages.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this case. Good quality and resistance, plus it’s not that bulky at all, which makes it confortable if you put your phone in your pocket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely durable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped my phone in this case a few times outside on the ground and my phone has not had any damage from the fall. Not only is it durable but the color is very nice looking

    I would recommend this to a friend
  • Cons mentioned:
    Grip

    Rated 3 out of 5 stars

    Great Case...Just to Slippery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall look and and sturdiness of the case is great. Looks well made and like it can take alot of drop. The issue I have with the case is that it tends to be quite slippery in the hand and when on surfaces.

    I would recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hey tcarlson23,

      We apologize that the Symmetry series seems to be just a little too sleek for your comfort level! We might suggest taking a look at our Defender case, which might be more up your alley. The Defender has a rubber slipcover that wraps around the back, providing extra grip. Please feel free to check it out via the link below, and call our helpful Otters at 1-855-688-7269 with any follow-up questions!

      https://www.bestbuy.com/site/otterbox-defender-series-modular-case-for-apple-iphone-x-black/6027975.p?skuId=6027975

      Best,
      OtterBox Customer Service Team otterbox

  • Rated 3 out of 5 stars

    Gr3at Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product high quality definitely would recommend.

    I would recommend this to a friend