Customer Ratings & Reviews
- Model:
- 49724BBR
- SKU:
- 6028018
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Symmetry Series Case as offering excellent protection and a great fit for the iPhone X and XS. Many appreciate its lightweight design and stylish appearance, while some find it lacks sufficient grip and is prone to scratches. The case's clarity is also a point of contention, with some praising its transparency and others noting discoloration over time.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Color
Yellow Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case as soon as I got my iPhone X, not even 2 weeks of having the case it yellowed. Overall; nice, soft, clear study case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear MarGa,
It's great to hear that the Symmetry series at least gets your vote of confidence in the protection department, but we apologize that the exterior has turned a strange shade of yellow! While cosmetic changes won't necessarily affect the protective abilities of the unit, we definitely think that you deserve to have a case that is both secure and stylish. Please feel welcome to call our wonderful Otters at 1-855-688-7269, and they'll be delighted to patch things up with a warranty replacement!
Best,
OtterBox Customer Service Team
Easy to put on, challenge to take off
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I put this on my iPhone X and didn’t like yet so attempted to take it off and it took me a solid five minutes so went back to the commuter case because it’s almost easier
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there egestrada42,
Sorry to hear that the Symmetry series wasn't the case for you! True, the unit can be a little tricky to take off, as the case is specifically engineered to hug the device tightly. This establishes maximum drop protection, and ensures that if the phone falls, the case won't pop off and leave it unprotected. However, please keep in mind that our Otter experts are always available at 1-855-688-7269 for any installation assistance. Regardless, we're glad that you found an option that works better for you, and if you have any additional questions, please feel free to reach out to us. We'll always do what we can to help out!
Sincerely,
OtterBox Customer Service Team
Just another whatever phone case.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just another whatever phone case. We needed a case before walking out with the new phone. Its over priced for what it is but serves the purpose.
No, I would not recommend this to a friend- Cons mentioned:Grip
Meh. Is slippery.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up taking this bad boy back to the store. It was just too slippery to put on $1000 phone.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Appledumplin,
We so apologize that this "bad boy" was just a little too sleek for your preferences! True, the Symmetry series incorporates a more pocket-friendly design. Regardless, if you're still interested in superior security, we would recommend taking a peek at our Defender series, which sports a rubber exterior that might be more up your alley. Feel free to check it out by clicking on the following link, and if you have any additional questions, our friendly Otters are just a call away at 1-855-688-7269!
https://www.bestbuy.com/site/otterbox-defender-series-modular-case-for-apple-iphone-x-black/6027975.p?skuId=6027975
Best,
OtterBox Customer Service Team
- Cons mentioned:Color
Great for a year
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year it turns color to a yellow. Just terrible
No, I would not recommend this to a friend Stylish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the color but was scared because I didn’t feel it would be a great protector for my new phone
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi BoysDad,
Our apologies that you're feeling a little hesitant about this Symmetry series! Have no doubt - that case was specifically engineered and tested to provide superior drop protection while also stylishly dressing up your device. If you have any further inquiries, please feel free to contact our friendly Otters at 1-855-688-7269, and they'll be happy to help boost your confidence!
Cheers,
OtterBox Customer Service Team
cute color , but not protective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this case won't protect your phone if you drop it. My glass broke when it fell on the floor
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there cheekybran,
We're truly sorry to see that your iPhone display retained some detrimental damage during an intense tumble in this Symmetry series. We test our cases extensively to ensure maximum drop protection, but unfortunately, every fall is subject to a number of different angles and dynamics, some of which are beyond our control, and we are unable to guarantee that absolutely all exposure to risk is eliminated through the use of our products. Although our warranty does not extend to the Apple screen itself, we would still like to set you up with a brand-new OtterBox in the event that your current one was also jeopardized during the incident. If this sounds like an option that you might be interested in, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you!
Sincerely,
OtterBox Customer Service Team
Solid product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice - enjoy being able to show off my phone's true color. Material feel could be better.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Tigerrvt,
We're happy to hear the phone is looking nice in its new Symmetry Series Clear, but we're sorry that the material isn't feeling as good as you'd like! We built the case out of rubber and hard plastic, so that it would provide grip when holding the otherwise smooth iPhone X but keep it protected from accidental drops.
We'd appreciate any further feedback or concerns you might have, so feel welcome to ring our cheerful Otters at 1-855-688-7269, and we'll talk it out!
Regards,
OtterBox Customer Service Team
probably the worst purchase ever made from BB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed a case for my phone, and had heard some good things from this brand. When I got home and opened the case, I was surprised how easy it was to open. There was no tab to break, or wrap to peel off, it just slid open. Well that should have been the red flag. When I got the case in better light, I noticed a small scratch. I thought that was odd since I hadn't owned the case more than 10 minutes, and it wasn't even on my phone yet. I took it into my office, and the true story revealed itself. SOMEONE MUST HAVE SWITCHED THEIR OLD CASE FOR THE NEW ONE, and I'm the idiot that was duped into purchasing this already opened case. It had scuff and scraps all over it, and while nothing was broken, it was very disappointing to know that I had driven 20 miles (nearest best buy is 30 minutes from my house), to get a used case that Best Buy sold to me for a premium price. As Donald Trump would say, 'SAD.'
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Jason,
We're so sorry to hear that your initial experience with this Symmetry series caused such frustration! You're right in thinking that the cosmetic damages won't necessarily impact the protective abilities of the unit, but we also certainly understand why you would want your case to look fresh and new upon application. Please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be more than happy to get you set up with a brand-new warranty replacement! You'll be back on track to sleek device security in practically no time at all!
Sincerely,
OtterBox Customer Service Team
Just okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this got scratched up pretty quickly ! It was an alright case but I returned.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Love,
We're sorry to see that this Symmetry series retained a few scratches, and that you felt your best option would be to return the product! Had you contacted us, our friendly Otters would have been more than happy to send you a sleek new warranty replacement, but we also completely respect your decision to head in a different direction. We genuinely hope that this experience does not turn you away from OtterBox for good, and if you have any future questions or comments, don't hesitate to ring up our awesome Otters at 1-855-688-7269. They're always thrilled to offer assistance!
Best,
OtterBox Customer Service Team
Good case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product for the price. Works well for iPhone X. I would recommend this.
I would recommend this to a friendWas a tight fit
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was hard to install on iPhone Xs. Ended up going with something different.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey SavagePete,
We're truly sorry to see that this Symmetry series had trouble 'wrapping' its mind around the idea of protecting your iPhone. We intentionally design our cases to hug the corresponding phone tightly in order to provide the best device protection possible, but we certainly understand that sometimes, this makes application a little tough. Had you contacted us, our expert Otters would have loved to assist with some installation tips and tricks, but we also completely understand your decision to go in a different direction. We sincerely hope that this experience does not prevent you from considering our protective options in the future, and if you have any future questions, please don't hesitate to call us at 1-855-688-7269. We'll always do what we can to help out!
Best,
OtterBox Customer Service Team
Good case but softer rubber yellows
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great protection but softer rubber yellows after a few months
I would recommend this to a friendScratched
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Opened the box and found it was scratched, will be returned to the store.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Peace,
Yikes, it sounds like during shipping, your case lost a fight and got all scratched up by something! We so apologize that this happened, and we would suggest contacting Best Buy to figure out the appropriate return or exchange process. If there is anything our awesome Otters can do, please feel free to contact us at 1-855-688-7269. We'll help in any way we can!
Best,
OtterBox Customer Service Team
Protective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great overall case, easily collects dust/dirt due to being clear.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Erica,
While we're glad to hear that this Symmetry series is keeping your iPhone X safe, we apologize that its struggling with some dirt! We typically recommend a reliable dose of soap and water to wipe down our cases, but if this doesn't do the trick, please feel welcome to call our tidy Otters at 1-855-688-7269. They'll clean things up with a quick warranty replacement!
Cheers,
OtterBox Customer Service Team
Nice protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this a few months ago and the flexible plastic had turned brown
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey joel,
Sorry to hear that this Symmetry series is starting to look a little toasted! Not to worry - our toastmaster Otters will be happy to set you up with a spotless replacement case. Just give them a ring at 1-855-688-7269, and they'll get a warranty claim started right away!
Best,
OtterBox Customer Service Team
Good for beginners
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok case it just leaves your print on case and gets dirty
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Renee,
Sorry to hear that the future for this Symmetry series has been looking a little cloudy lately! We typically recommend using a microfiber cloth to wipe away any smudges or fingerprints from the case, but if that isn't cleaning things up, our tidy Otters would love to take a closer look. Please feel free to give them a call at 1-855-688-7269, and they'll be happy to help out!
Best,
OtterBox Customer Service Team
I love the item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love the item i purchased and love shopping at best buy also
I would recommend this to a friendOtter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough protection for $1,000.00 phone so I don’t recommend it!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Citygirl56,
Sorry to hear that you're feeling apprehensive about the iPhone X Symmetry series! What exactly about the case is giving you pause? We would love to grab a few more details to see if we can assist at all, so please feel free to call our Otter experts at 1-855-688-7269. They'll take a closer look and try to help you find the protection you're looking for!
Best,
OtterBox Customer Service Team
Nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have liked for the product to have been a little slimmer.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Nick,
We're genuinely sorry to hear that the Symmetry series wasn't slim enough for your comfort level! Although we do our best to streamline our case designs as much as possible, at a certain point, it just isn't worth it to sacrifice any further protective layers. After all, the security of your device is our top priority! If you have any further OtterBox inquiries, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive right in to assist!
Cheers,
OtterBox Customer Service Team