Customer Ratings & Reviews
- Model:
- 49724BBR
- SKU:
- 6028018
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers regard the Symmetry Series Case as offering excellent protection and a great fit for the iPhone X and XS. Many appreciate its lightweight design and stylish appearance, while some find it lacks sufficient grip and is prone to scratches. The case's clarity is also a point of contention, with some praising its transparency and others noting discoloration over time.
This summary was generated by AI based on customer reviews.
Great case but broke
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great case and very protective but my volume button detached from the case
I would recommend this to a friendDisappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this product, only had the case for a week when the plastic sides of the case began to yellow, the back of the case gets fingerprints on it easily. However, there is a raised area for the camera so that it does not touch the surface it is laying on. Have not dropped the phone so cannot attest to the product's functionality, this is not the clear case to get if you are looking for something perfectly clear that does not smudge easily.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there 12345,
We're so sorry to see that this Symmetry series is suffering from the yellow yuck! Our Otter doctors would love to prescribe a warranty claim, so please feel free to call them at 1-855-688-7269. They'll cure the situation by sending out a healed new replacement case, and you'll be back on track to healthy device protection before you know it!
Sincerely,
OtterBox Customer Service Team
Dirty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to get a clear case and still be able to see the back of the phone. I have a silver iPhone X so the back is almost holographic. Within a few weeks the entire rubber siding turned a yellow/brown color. The back (hard plastic) is still clear but all the siding looks terrible now. I was a huge OtterBox fan but this is such a poor quality.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Taylor,
We're very sorry to see that this iPhone X Symmetry series is suffering from a cosmetic casualty! Although discoloration of OtterBox cases is pretty rare, it can be a direct result of what the unit is exposed to on a daily basis. But don't worry - our sleek Otters will be happy to outfit you with a brand new, stylish case! Please don't hesitate to ring them up at 1-855-688-7269, and they'll process a warranty claim with ease and haste. You'll have a stainless Symmetry series protecting your iPhone X in no time!
Sincerely,
OtterBox Customer Service Team
turns yellow
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a beautiful case ....at first. I usually keep my cases for a really long time, so I am disappointed that the sides got yellowed so quickly. It looks really ugly, almost like its really dirty. I hide it because it's actually embarrassing.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Jannie,
Yikes! 'Embarassing' isn't exactly one of the adjectives we were aiming for with this Symmetry series! We so apologize that your current case is having trouble keeping things fresh, but not to worry - our Otter fashionistas are ready to perform a total makeover with a warranty claim. Just give them a ring at 1-855-688-7269, and they'll send you a sleek new replacement case - stat!
Warmly,
OtterBox Customer Service Team