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94%of customers recommend this product.

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Customer Ratings & Reviews

1-20 of 1731 Reviews

    • Brand Response

      OtterBox Customer Support 

      September 7, 2016

      Hi Colleen,

      We are truly sorry that your Galaxy S7's screen cracked. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation.

      Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-419-7417, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox

    • Brand Response

      OtterBox Customer Support 

      April 20, 2016

      Hi sadhou,

      We are truly sorry that your Samsung Galaxy S7 Edge sustained an injury. We realize just how frustrating a damaged phone can be and completely understand your disappointment. Protecting your device is our highest purpose, and although we put extensive resources toward this end, we are unable to guarantee an incident-free outcome in every situation. Your phone is beyond the limitations of our warranty, however, we would very much like to offer you a new OtterBox case since yours may have been compromised in the incident as well. Please feel free to reach out to our friendly Otters at 1-855-419-7417, and we can set this up for you.

      Sincerely,
      OtterBox Customer Service Team otterbox