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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 798 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers recognize the Symmetry Series Case's excellent protection and clear design, with many praising its snug fit and ease of use. Positive feedback also highlights the case's slim profile and ability to showcase the phone's color. However, some customers noted that the case is prone to scratches and that the button responsiveness could be improved. A few also mentioned the price point as a potential drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 798 reviews
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Fits perfectly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got this case, it fits perfectly on the Galaxy S9, clear color is ok so you can see the phone original color. I had Otterbox cases for older phones, they are good protection against accidental drops.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best Overall Protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't beat the sleek slim design while offering the best in class protection. I love this case and still use it everyday as my case of choice!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    I always purchase otterbox brand.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is very light weight. It provide great protection. It gives my screen a bumper zone if dropped face down. Fits good with a screen protector.

    I would recommend this to a friend
  • Pros mentioned:
    Case clarity
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Baring a bright colored case, this transparent one allows for the original phone color to show (lilac). Unlike former Otterboxes, this one isn't bulky.

    I would recommend this to a friend
  • Pros mentioned:
    Case clarity

    Rated 5 out of 5 stars

    Good grip and protects phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good grip and protects phone; like that I can see through it to the back of the actual phone. Got a ring attachement too. Seems to be working well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Transparency

    Rated 5 out of 5 stars

    Great Protection!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the purple Galaxy 9 and this case is great protection for my phone and I love the fact that it's clear so that I can see the color of my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Transparency

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection we have come to expect from Otterbox. Love its slim shape so as to not add bulk, and can see my pretty Lilac phone through it!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Nice, Simple Case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked the color of the Galaxy s9 but knew I couldn't go without a case. This case has been great protection without covering up the s9's color.

    I would recommend this to a friend
  • Pros mentioned:
    Case clarity, Fit

    Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit and quality are great. Daughter wanted a clear case. She places her own photos in the case. Cool!

    I would recommend this to a friend
  • Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    As advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tough, easy grip case. Shows off your Samsung Galaxy S9 color beautifully! Does not crack or break when dropped, not bulky at all!

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 3 out of 5 stars

    Protective but stiff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted something that would show off the lavender color of my new Galaxy S9 and this seemed to fit the bill. I've had it for about 4 weeks now and so far seems fairly protective. Its a very tight fit, so not for those that frequently remove their cases. Ports and sensors all easily accessible, but you do have to remove the case to access the sim/memory cards. I like the raised edges on top and bottom so that I can place the phone face down without worrying about the face hitting the table, etc. I can still use the edge functions on my S9 without much problem. The plastic on the face side is frosted - looks so-so. The plastic on the back is clear and gets fingerprints VERY easily and scratches up easily as well. I'm wiping it off as much as the phone face. My biggest complaint is probably the stiffness of the buttons. Sometimes have to hold the phone awkwardly to get a strong enough grip and still make sure I'm not pushing buttons on BOTH sides at the same time. I would say that anyone with issues opening jars probably wouldn't want this. So basically, it's protective but a quite stiff and hard to keep looking clean.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Dear Seabeewife,

      We're glad to hear that this Symmetry series is keeping your Galaxy S9 safe and secure no matter what! We typically recommend using a microfiber cloth to wipe away any fingerprints or smudges. As for the side buttons, we apologize that they're acting a little stubborn, but not to worry - after some time and use, they should start to relax and feel more comfortable. If the tenacity persists or just becomes too frustrating, please feel welcome to call our handy Otters at 1-855-688-7269, and they'll find a quick fix for this right away!

      Sincerely,
      OtterBox Customer Service Team otterbox

  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Fits perfectly & Protects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my Samsung 9, fits perfectly and it protects. My little niece dropped my phone and it successfully protected the new phone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Protection

    Rated 5 out of 5 stars

    Slim lines make ease of use!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case protects well and is slim and very easily slips into pockets and out when a call or some other response is needed.

    I would recommend this to a friend
  • Pros mentioned:
    Case clarity, Protection

    Rated 5 out of 5 stars

    Love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great protecting my phone like all previous Otter Box products. And the clear case shows off the pretty color on my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Nice case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a low cost case with extra protection, this is a nice case. Otterbox is my go to case, especially with my job. Very durable and doesn't make your phone feel too bulky

    I would recommend this to a friend
  • Pros mentioned:
    Case clarity, Protection

    Rated 5 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have dropped twice and the phone was completely protected. Plus it's clear and I get to show off the color of my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Case clarity, Protection

    Rated 5 out of 5 stars

    Otter BOx

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my clear otter box. It lets me see the lavender color of my phone and seems to be protecting my phone really well.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Simple and functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is pretty simple in design and isnt bulky. Fits in my pocket easily enough. Case protects my phone pretty well

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Good look good protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife has this on her phone she likes she can see the color of the phone with some added style and keeps the phone safe.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great case for basic protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case allows device color to come through while protecting against scratches and drops Slim-fitting, doesn't feel clunky

    I would recommend this to a friend
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