Customer Ratings & Reviews
- Model:
- 50512BBR
- SKU:
- 6196556
to a friend
Customers are saying
Customers frequently mention the excellent protection and clarity of the Symmetry Series Case for Samsung Galaxy S9+. Many appreciate the case's fit and ease of use, while some find it slightly bulky or slippery. The price point is also a factor in customer feedback. Positive comments highlight the case's ability to showcase the phone's original color.
This summary was generated by AI based on customer reviews.
Stylish and sturdy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clear case allows my color to show. That what I wanted.
I would recommend this to a friendOtter box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not flashy, but does the job. Good price for the product
I would recommend this to a friendWorks as asvertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems sturdy enough and the texture helps with grip.
I would recommend this to a friendGood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased. Too early to say how good it maybe.
I would recommend this to a friendGood Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good case but it can be bothersome. review
I would recommend this to a friendA fair case for my S 9+
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the case a great deal. Ourchase the clear one so I can see the lovely blue color of my phone. It would be better if it ompletely covered the curved edge of the screen, as it does not offer complete front of phone protection, byt does cover the glass back.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Debby,
We're so happy to hear that your Galaxy S9+ is sitting pretty in this Symmetry series! This case is specifically designed to offer the ultimate balance of superior protection and complete device functionality, and was engineered to allow full access to the curved infinity display. If you have any additional questions or comments going forward, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive into some answers right away!
Cheers,
OtterBox Customer Service Team
Cracks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've used an OtterBox for most of my phones; and thought this would be a cool one to get. It's not built like the rest. While it does protect your phone from the shock from dropping it; it doesn't last like other cases. It cracks on impact.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Chelle,
We're so sorry to hear that this Symmetry series just couldn't handle an intense impact! While this is definitely a bummer, we're glad that the case at least fulfilled its destiny and kept your Galaxy S9+ safe at all costs. If you'd like, our friendly Otters will be happy to set you up with a warranty replacement, so please feel free to give them a quick call at 1-855-688-7269!
On the other hand, if you're looking for something with a rugged factor, we would recommend our Defender series. The Defender provides multi-layer protection, and might be more up your alley. Please feel welcome to check it out via the link below, and reach out to us with any further questions!
https://www.bestbuy.com/site/otterbox-defender-series-case-for-samsung-galaxy-s9-blue-beige/6196559.p?skuId=6196559
Sincerely,
OtterBox Customer Service Team
Find a good one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Being clear you can see imperfection in the plastic, like little hair line fractures. However the fractures seem to come from manufacturing rather than use. And you can find the case with the lease amount.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Maxx,
We're sorry to hear that this Symmetry series is dealing with some fracturing fashion! Our friendly Otters would love to set you up with a brand-new replacement that we're confident should provide stylish security for a long time to come, so please feel free to give them a call at 1-855-688-7269. They'll process a warranty claim with ease and haste!
Regards,
OtterBox Customer Service Team
Worried Phone may Fall out if Dropped
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like how slim the case is, but I have noticed times when I would handle the phone a certain way, causing one of the corners to come loose of the case.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi John,
Sorry to hear that this Symmetry series is cutting corners! This is definitely odd, since the unit typically hugs the device snugly. Not to worry - our handy Otters are ready to fix things up with a warranty claim. Just give them a call at 1-855-688-7269, and they'll have a tight-fitting replacement case headed your way in no time at all!
Sincerely,
OtterBox Customer Service Team
case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.case was only one they had and I think after a month it became a yellowish color and looks dirty from handling.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Angela!
We're sorry to hear about the discoloration with your Symmetry Series Clear case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, please don't hesitate to reach out to our Customer Service Team through the link below for some help with a replacement case.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Update
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While the protection is great I have only owned it for 2 months and the case is turning yellow.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Karla,
Although it's awesome to see that this Symmetry series is successfully keeping your Galaxy S9+ safe, we apologize that the exterior of the case seems to be dealing with the yellow yuck lately! Not to worry - our friendly representatives will be more than happy to hook you up with a brand-new replacement. Simply give them a call at 1-855-688-7269, and they'll get a warranty claim rolling right away!
Best,
OtterBox Customer Service Team
- Cons mentioned:Grip
Too slick!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Taking this Otterbox case back. It's too slick. Slides off easily on center console of car.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Katlew,
We're sorry to hear that you're not feeling the love with this Symmetry series! That case is designed as one of our sleek, pocket-friendly options, but we certainly understand that sometimes, more traction is needed. If you're looking for a case with a bit more grip, we would recommend our Defender series, which incorporates a resistant rubber exterior. Feel free to check it out via the link below, and give our expert Otters a call at 1-855-688-7269 with any questions that might pop up!
https://www.bestbuy.com/site/otterbox-defender-series-modular-case-for-samsung-galaxy-s9-black/6196548.p?skuId=6196548
Cheers,
OtterBox Customer Service Team
Easy to use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use however not the one I expected to this otter case so I returned it to best buy.
No, I would not recommend this to a friendAverage for a case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The case is good but does not cover the screen love thats its outter box but need to cover a bit more the screen
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Rodriguezsteven0916,
We apologize that this Symmetry series isn't exactly what you were hoping for to cover your Galaxy S9+! While historically, the Symmetry has never included any sort of integrated screen protection, we certainly understand why some customers might be looking for it. The case should keep your phone safe and sound against all sorts of device dangers, but if you'd like a little extra peace of mind, we would suggest taking a peek at our Alpha Glass screen protector. This tempered glass adds another layer of fortified security. Check it out by clicking on the link below, and call our helpful Otters at 1-855-688-7269 with any further questions!
https://www.bestbuy.com/site/otterbox-alpha-glass-screen-protector-for-samsung-galaxy-s9-clear/6219395.p?skuId=6219395
Best,
OtterBox Customer Service Team
Ok case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price tag as many cases these days are durable and similar or better for cheaper price
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Umara,
Our apologies that you're not totally falling head-over-heels for the Galaxy S9+ Symmetry series yet! Although we completely understand your hesitation towards the price point, we truly believe that the cost is well worth the premium protection, outstanding customer service, and limited lifetime warranty that all accompany the product. Should you run into any further inquiries, please feel welcome to contact our wonderful Otters at 1-855-688-7269, and they'll be delighted to assist you!
Cheers,
OtterBox Customer Service Team
- Pros mentioned:Transparency
Looks good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot press the side buttons very hard . Like clear can see the phone color
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey bones,
It's so great to hear that your Galaxy S9+ shines through this Symmetry series! We apologize that the side buttons are running into a bit of trouble, but not to worry - after some time, that material should start to feel more comfortable and easier to use. If you come across any future inquiries, please don't hesitate to let us know at 1-855-688-7269. Our playful Otters are always delighted to assist!
Best,
OtterBox Customer Service Team
Solid case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am used to the otterbox defender. Still getting used to this case, but it seems ok.
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there mamatrucker08,
We apologize that you're having trouble adjusting to the sleek Symmetry series! We're positive that the Symmetry should successfully provide slim security, but if you're missing the rugged style of the Defender, we do offer it for the Galaxy S9+. Feel free to check it out by clicking on the following link!
https://www.bestbuy.com/site/otterbox-defender-series-modular-case-for-samsung-galaxy-s9-black/6196548.p?skuId=6196548
Sincerely,
OtterBox Customer Service Team
- Cons mentioned:Price
Overpriced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IMO this item is overpriced for what it offers. LM
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Larry,
We apologize that you're feeling a little apprehensive towards the price point of this Symmetry series! While we certainly understand your hesitation, we truly feel that the cost is well worth the high-caliber protection, stellar customer service, and limited lifetime warranty that all accompany the product. If you run into any additional questions, please don't hesitate to call us at 1-855-688-7269, and we'll be happy to help!
Sincerely,
OtterBox Customer Service Team
Basic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a basic case. Nothing special or worth the money.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey, Jayray74!
We're sorry to hear that this case didn't meet or exceed your expectations! If there is anything wrong with the case that's leading to your disappointment, please give our world-class CS Otters a call at 1-855-688-7269, and we can get you taken care of!
Happy Holidays,
OtterBox Customer Service Team
Love anything Android
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about my phone I mean everything
I would recommend this to a friend