Customer Ratings & Reviews
- Model:
- 50512BBR
- SKU:
- 6196556
to a friend
Customers are saying
Customers frequently mention the excellent protection and clarity of the Symmetry Series Case for Samsung Galaxy S9+. Many appreciate the case's fit and ease of use, while some find it slightly bulky or slippery. The price point is also a factor in customer feedback. Positive comments highlight the case's ability to showcase the phone's original color.
This summary was generated by AI based on customer reviews.
Not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice use, but it made it too bulky to have in my pocket. i understand everyone is probably different when it comes to how it feels in your hand and pocket, but for me, it was too much and I took it back. Found a much more slim design online.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Jones,
Our apologies that this Symmetry series seemed to be a little too heavy for your comfort level! Although we do our best to slim down our case designs as much as possible, in the end, the security of your device is our number one priority, and the extra layers on the case help to keep your phone safe and sound. We certainly understand your decisions to return the item based on preferences, but we sincerely hope that this experience does not prevent you from considering our protective options in the future. Should you have any questions or comments going forward, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be thrilled to provide assistance!
Best,
OtterBox Customer Service Team
Scratched & Yellowed after 3 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappoint in this case especially for the cost. Case is supposed to be anti scratch and had a scratch within a week from who knows what. Case is now yellowing but not dirty?? Definitely would notnrecxoment this otterbox!
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Angie,
We apologize that you're feeling disappointed with this Symmetry series! Our cases are specifically designed to absorb the brunt of any impacts and protect the phone itself from scratches, dings, etc. Occasionally, this dedication to protection can cause the case to run into some cosmetic issues. Fortunately, our friendly Otters are always on hand to replace any damaged products under our awesome warranty. Just give them a call at 1-855-688-7269, and they'll be happy to help with a claim!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Case Turned Yellow; Ugly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case turned yellow; - 8 months, no harsh use. Expensive phone in yellowed case - not happening. May be safe but ugly
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey DrDJ,
We're sorry to see that your Symmetry series has come down with the yellow plague! While this sickness isn't contagious and shouldn't affect the safety of the phone, our Otter medics are here and ready to mend the situation with a warranty claim. Please feel welcome to call them at 1-855-688-7269, and they'll be more than happy to send you a healthy new replacement case as soon as possible!
Cheers,
OtterBox Customer Service Team
The "new" cover is covered in scratches
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The "new" cover is covered in scratches and looks old and worn out after only a few weeks. I would not recommend this product.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there DJSinAZ,
We're so sorry to see that this Symmetry series is looking a little worse for wear, but we're glad that it has been doing its job and keeping your Galaxy S9+ safe! While any cosmetic damages shouldn't necessarily affect the protective abilities of the unit, we certainly understand why you would want your case looking sleek and new for as long as possible. Our friendly Otters will be more than happy to set you up with a brand-new replacement, so please feel welcome to call them at 1-855-688-7269. They'll have a warranty claim processed in a matter of minutes!
Best,
OtterBox Customer Service Team
- Pros mentioned:Protection
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this case. I have dropped my phone a couple of times and it has protected it!!
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Brena,
We're so happy to hear that you're loving this Symmetry series! At least, that's what we're hoping, as the one-star rating you gave is actually the lowest score out of five. If you do have any additional questions or comments, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll be happy to help out!
Cheers,
OtterBox Customer Service Team
Otterbox used to be the go to Brand
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Otterbox used to be the go to Brand They are to overpriced for what you get returned my for refund
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi glhamden,
We apologize that this Symmetry series didn't quite work out for you! While we certainly understand your hesitation towards the price point, we truly feel that the cost of the unit is well worth the investment to keep your device safe, not to mention the limited lifetime warranty that you get, just in case the case takes any damage. We sincerely hope that this does not turn you away from OtterBox for good! If you have any future questions, please feel welcome to call our playful Otters at 1-855-688-7269, and they'll dive in for the assist!
Regards,
OtterBox Customer Service Team
Case did not stay clear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Case always looked dirty. I am a non smoker. Wont buy clear case again.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there,
We're so sorry this Symmetry Series case decided to turn colors on you!
The good news is we have a great warranty and we would love to send you a brand-new case along with some maintenance tips that should keep things looking crystal-clear for a long time to come. Please feel free to click on over to our online Support/Warranty page and we'll get you back on track to stylish security!
Best,
OtterBox Customer Service Team
Save your money, Don't Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this case when I bought the galaxy s9+ first small drop and the screen cracked, my point is the case did not help what so ever. First time buying an expensive case and turns out they don't work or do what they say they do which is protect the phone.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Jess,
We're genuinely sorry to hear that your Galaxy S9+ wasn't able to survive an intense accident, even with the helping hand of the Symmetry series. We put this case through extensive testing to ensure that it meets our high standards of protection, but unfortunately, every drop falls prey to a number of different dynamics, a few of which are out of our control.
While our warranty is not transferable to the Samsung product itself, we would still love to get you into a brand-new OtterBox in the event that your current one was also compromised during the incident. Please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll gladly set you up with a replacement in no time at all!
Sincerely,
OtterBox Customer Service Team
Expensive case
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive case, not worth the cost of case. Doesn't protect good enough. The screen is exposed, and can be easily cracked. I prefer the life proof case better. The life proof case stands up to everything. I've must of dropped my phone several times and nothing happened to it
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey cmcoto,
Sorry to hear that this Galaxy S9+ Symmetry series doesn't seem to be your cup of tea! True, the Symmetry is engineered to provide premium protection while also offering complete access of the curved infinity display. That being said, we completely understand your decision to head down a different path based on personal preferences, and we sincerely hope that this experience does not turn you away from OtterBox for good. If you have any additional questions or comments, please don't hesitate to give our friendly Otters a call at 1-855-688-7269, and they'll always be happy to help out!
Best,
OtterBox Customer Service Team
To heavy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great cover just to heavy for me I need something lighter
I would recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear Mimi,
Sorry to hear that this Symmetry series seems to be a little too bulky for your comfort level! We try to streamline our cases as much as possible, but the designs are also created with maximum protection as a top priority. If you have any additional questions on this, please feel welcome to give our playful Otters at ring at 1-855-688-7269, and they'll dive right into some answers!
Cheers,
OtterBox Customer Service Team
Very Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is not my first OTTERBOX and until the purchase of this case I've been happy. I purchased for my new Galaxy S9+ and found the case scratches easily. It does not protect the cameras well either. Not at all happy for spending $50.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Melk,
Yikes! Sounds like that Symmetry series took some tough impacts and has the scratches to prove it! We apologize that this is happening, and our Otter doctors would love to remedy the situation with a warranty claim. Just give them a call at 1-855-688-7269, and they'll start up the procedure to send you a healed, new case!
Sincerely,
OtterBox Customer Service Team
Not scratch proof
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stated that it was scratch proof, but just from carrying it in my purse and my zipper on my wallet rubbing against it caused it to scratch terribly.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi, Holley!
We're sorry to hear about the scratches on your Symmetry Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. In the meantime, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Galaxy S9 thumbs down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this phone it's about to become pot hole filler. Salesperson was excellent as a side note completely fooled me that this was a decent phone. Only pleased with camera.
No, I would not recommend this to a friendNo protection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only plus is visibility of back of camera! . Plastic is so thin, it scratches & cracks . If you want to see back of your phone DON'T BUY A CASE !
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey Sunshine,
We apologize that your Symmetry series seems to be dealing with some cosmetic complications! Our cases are specifically engineered to provide sleek device security, and occasionally, the exterior can end up with a few battle scars after protecting your phone from the same fate. The good news is that we have a pretty awesome warranty, and our friendly Otters will be more than happy to set you up with a replacement. Please feel welcome to give them a quick call at 1-855-688-7269, and they'll process a warranty claim with ease and haste!
Best,
OtterBox Customer Service Team
reccomended by salesperson
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AT&T and galaxy rep said design of this product would damage both the screen protector and the screen and so would not protect the face glass if dropped
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there ckfowler,
We apologize for any confusion surrounding this Symmetry series! This product has no record of damaging your screen, and was actually designed to safeguard the Galaxy S9+ at all costs. Additionally, the specific design of the case was engineered to offer a perfect balance of protection and device functionality, which means that it provides full access to the curved infinity display. If you have any additional questions on this, please feel welcome to call our Otter experts at 1-855-688-7269, and they’ll be happy to help!
Best,
OtterBox Customer Service Team
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This thing scratches very easy would not get again
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Dear DAISY,
Sorry to hear that this Symmetry series is suffering from some serious scratching! Although this cosmetic issue shouldn't affect the overall device protection, we certainly understand why this might feel disappointing, and our stylish Otters would love to get you into a polished new replacement. Please don't hesitate to call them up at 1-855-688-7269, and they'll fashion up a warranty claim in practically no time at all!
Best,
OtterBox Customer Service Team
- Pros mentioned:Case clarity, Protection
Good Strong Fashionable Case
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With so many cases to choose from I have been a fan of the Otterbox Commuter case. This is the first time I have bought the clear version. My son got the Samsung 9+ and I wanted him to have a case but still see the color on his phone. He plays high school football, basketball, and run track so I know the phone will need strong protection. The otterbox has always come through in keeping our gear in great shape. The case looks great. I wont leave the store without one of these Otterbox cases. After two weeks the clear case is growing on me. So many cases to choose from is one of the many reasons I only phone shop at Best Buy.
I would recommend this to a friend - Pros mentioned:Case clarity
NICE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.CLEAR case... very nice, sturdy, solid... buttons and holes are a match and allow functionality the back is nice and clear, but not thrilled with the frosted edges (the reason I did not rate it a 5)... I do not know about the scratching, yet... of course, there will be fingerprints and oil from touching
I would recommend this to a friend Great case for s9+
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always have loved otterbox cases, this is an excellent case and it is comfortable to handle.
I would recommend this to a friendDoes NOT protect screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dropped phone 24 inches into smooth floor and now multiple screen cracks radiating from one corner. A $40+ case should protect better than this.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hey there Doug,
We're truly so sorry to learn that your Galaxy S9+ had a rough run-in with the floor, and that while the Symmetry series fought hard, its efforts just weren't enough. We put our products through a rigorous amount of testing, but unfortunately, certain drops are subject to unique variables and dynamics, some of which are beyond our reach. Although our warranty is unable to extend to the Samsung screen itself, we would still love to get things rolling again by sending you a brand-new OtterBox. Please feel welcome to call our support team at 1-855-688-7269, and they'll be happy to set this up for you.
Sincerely,
OtterBox Customer Service Team