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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 746 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are impressed with the Symmetry Series Soft Shell case's protection, fit, and clarity. Many appreciate its ease of use and the grippy feel, making it comfortable and secure. However, some customers noted that the case may yellow over time and expressed concerns about the price point. A few also mentioned compatibility issues with MagSafe accessories and some perceived the case as slightly bulky or heavy.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 746 reviews
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Great Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is a little soft to my liking on the front part, but over all is a great case! Fits perfect and not bulky! Definitely a protective case!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great phone case

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this for my daughter and she dropped it plenty of times so far. The case and phone are starch free. It's really light weight and fit snug as a glove.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Quality Case is LIKE Insurance or Projection Plan

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox is pricier than many alternatives. I keep my iPhones longer than most. Being without my phone due to a repair from a mishap would be very inconvenient. A quality case is one form of protection and "insurance." I do occasionally drop my phone, but I have not had any misfortune. My actual phone is pristine and functional despite drops. Otterbox pays for itself in the repairs that I do not need due to its protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Nice case and good protection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this case because it’s not too bulky but it offers good protection. I sometimes accidentally drop my phone — and have a few times after buying this case — and so far it hasn’t even got nicks on it like my other cases have. At one time I did have the apple magnetic case and that slowly chipped away around the edges of the phone. Same with the other off brands. So I prefer this case over the other brands.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Sound protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection. Hopefully, it does not "yellow" too badly. The case does not feel too slippery.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great product as usual

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits great and offers solid protection. I also love the look.

    I would recommend this to a friend
  • Cons mentioned:
    Case color, Price

    Rated 4 out of 5 stars

    Good simple, sturdy case.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a good case. It gets banged around a fair amount and has been fine. The only complaint (which is really not a big deal) is that the soft rubber/plastic rim has yellowed with age (maybe a year or so). It was a little expensive, but has held up well.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Stayed with otter box

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sturdy and better grip. I bought an iPhone 13 max pro and bought Apple’s clear case. It looked nice but the sides were slippery. I felt that if my hands were wet i could drop the phone. My older phone iPhone XS had the otter box case and felt much better in my hands. So I went to Best Buy got this case and returned the apple case. Both probably have good protection but the otter box felt more sturdy in hand.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Good item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fits perfectly - doesn't look or feel bulky - protects the phone great

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Why Best Buy? Well-Trained Service staff.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried buying from the phone companies directly but Best Buy is the only company who had the phone in stock and had people ready and trained to do the entire phone transfer start to end, so I could just hand them my phone and walk out with the new one. I exchanged the model of phone after a week to go from the larger iPhone 13 ProMax back to the smaller iPhone 13 Pro to keep the more comfortable size. Best Buy guys did it simply by just giving me a full credit for the first phone and the case and the screen saver, and giving me a new receipt for the new phone, case, and screen saver, plus the restocking charge. They set up the new phone very quickly. They were very easy to work with and very fast. I just wish they had had the 13 Pro in stock the first time I came in. But the phone stores told me I would have order the phone myself online, then wait for several weeks before receiving it, and do the transfer myself. I wanted them to do it, so Best Buy was the only good choice. I also got the case with the magnetic ring to attach the magnetic backup battery. It is quite heavy but works perfectly with no cord.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Case color

    Rated 5 out of 5 stars

    Great case to protect you iPhone 13 Pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box makes good products, this case while clear will yellow so it will have a yellow tint to it after using it for a while. It does protect the phone. My first one lasted for 15 months before I had to replace it.

    I would recommend this to a friend
  • Pros mentioned:
    Grip, Protection

    Rated 5 out of 5 stars

    Case works great on my phone!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case works great, has been taken off plenty of times and maintained grip. It has also protected my phone against many drops. I also appreciate the clear design as it doesn’t cover to color of the iPhone. Overall if you’re looking for a case, go for it!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Ed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits and protects the phone very well without being too cumbersome. I have dropped my phone several times on gravel and concrete with no damage.

    I would recommend this to a friend
  • Pros mentioned:
    Clarity, Protection

    Rated 5 out of 5 stars

    Otter Box Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This transparent, simple case is providing great overall protection while allowing the color of the phone to show through. Another great product from Otter Box.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great Protection.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ave use Otterbox iPhone case in the past. It is perfect for protecting my phone, When ever I update my phone I always purchase a Otterbox phone case. If you drop your phone this is the case to have for total protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Phone cover

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. It fits perfect and protects good. Its clear and i can put a picture on it if i like.

    I would recommend this to a friend
  • Pros mentioned:
    Clarity, Protection

    Rated 5 out of 5 stars

    iPhone case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would’ve wished it had something to prevent dirt from under. Great product overall good feeling. And clear to see pictures or stickers from the back

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Case color

    Rated 5 out of 5 stars

    Stylish and strong cover

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the size versus protection it offers. I like the clear look but over time it will show lots of little scratches and the rubberized part on the sides will discolor to become yellowish.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great Little Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little case. It protects my phone while still allowing the color to shine through. I would definitely purchase this again It is a little pricey but worth it for the protection.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 4 out of 5 stars

    Good Quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a nice, clear case that fits well. made of very durable material. it’s kind of stiff which makes a little difficult to slip it on and off the iphone. i would recommend it if you’re looking for tough protection but slim feel.

    I would recommend this to a friend
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