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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 243 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers love the Symmetry Series case for its excellent protection and great fit for the iPhone 12 Pro Max. Many appreciate its lightweight design and the high-quality camera pictures it allows. While some find the price a bit high and the grip could be improved, the overall positive feedback highlights its slim profile and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 243 reviews
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Excellent Case!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Otterbox symmetry case on my iPhone 4, 6s Plus, and now the 12 Pro Max. It’s 100% worth it as it keeps the phone (and camera) protected and in pristine condition!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter does not disappoint.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I was looking into getting a cheaper case but I decided I should go with a brand I already know and once again, it did not disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great Case!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always trusted OtterBox for all of my phone cases. They protect very well, and especially with this symmetry series case it is not bulky at all. I love the feel of the case, and I know that if I ever do drop my new iPhone that it will be protected.

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight
    Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    Worth the peace of mind

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I’ve have really liked my case. It’s pretty slim, I feel protected and never concerned about dropping it (haven’t dropped it yet). The reason I give it a 4 star is because the sides of the case don’t really have grip, so the phone could easily slip out of your hand. Also because it doesn’t have grip it’s hard to lay the phone it’s side when trying to watch a video. Other

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    OtterBox Is A Brand I Trust

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very happy with my previous Otterbox for iPhone 7Plus. This one for my new 12 Pro Max is a lot more streamlined and closer fitting which I like, yet it looks like it will provide the same level of protection and durability for the rare occasion waist high to counter height drops to hardwood or tile I have experienced, as well as the rare car seat height tumble to concrete or pavement. Time will tell of course, but Otters have been my go to for three phones now and in ten years or so not a single incidence of failure leading to damage. I think I can reliably expect the same with latest product.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Great choice.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection and great size. Does not add any bulk to the phone and after a few slips, my phone is still fine.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Weight

    Rated 5 out of 5 stars

    Has a great feel, Lightweight

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't dropped my phone in this case from a significant height yet, so cannot attest to the durability of the case. However, the design and feel of this phone cover is fantastic. Fairly lightweight, does not enlarge the size of the phone too much, and the buttons on the side for volume and on/off are easy to push. Pairs well with a screen protector. Fallen from the couch to the floor a couple times and shows no damage.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Yesss

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it super protective I’ve dropped my phone so many times and never even a scratch

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Tough!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using otterbox cases since the iPhone8 came out. They are tough, feels right in your hand and last forever. They look nice and protect the phone from getting debris in back behind the case as well. Got mine about a year ago and it still looks new! Can’t go wrong with this company.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    A must have

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for iPhones. It has saved me a lot of money on broken phones.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Electro

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always on the top among all other phone cases. Great

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    Another quality product from OtterBox

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is so much lighter and thinner than the next step up which I had on my iPhone 11 Pro Max You almost feel like your phone got smaller And as per usual I dropped it several times already with absolutely no problems thanks OtterBox for making such a quality product

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Weight

    Rated 5 out of 5 stars

    Great protection for my phone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Otterbox symmetry it’s a great case. It is very slim and lightweight and protects my iPhone immensely. Unfortunately I’ve dropped my phone on more than one occasion and I believe it was fully protected from any damage due to the fact that the OtterBox symmetry case was on it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Best iPhone 12 Pro Cover Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the OtterBox Symmetry for my new iPhone 12 Pro Max. It's easy to grip, doesn't scratch, and I love how it conforms to the body of the iPhone. It doesn't add additional bulk or weight! It is simply perfect! Highly Recommend!!!

    I would recommend this to a friend
  • Cons mentioned:
    Bulk, Price

    Rated 5 out of 5 stars

    Symmetrical as always.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slim case that provides good quality protection. Not as bulky as a Defender. Slips easily into or out of a pocket or purse. Has fairly good grip and feels good in the hand. Little expensive for being plastic.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Very Happy with Symmetry Case for My iPhone 12 Max

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the Symmetry case for my 12 Pro Max. Have used Commuter cases in the past but switched because of the back side grips on the new Commuter case. They irritated my hand, especially near the tender skin between thumb and pointing finger. Symmetry is great! Was a little concerned about the protection from the Symmetry case since it is only one layer but it's very protective and I like the button controls much better on this case than on the Commuter. Paired the Symmetry with the InvisibleShield Elite+ screen protector and am very hapy with the fit and protection they provide. Highly recommend both!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Otter Box Symmetry for iPhone 12 Pro Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used Otter Boxes for years to protect my iPhones. Great fit, easy to put on, outstanding protection, & still have access to all functions. IMHO - the only brand to buy for protection of my devices!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Slim yet sturdy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection with the evergreen Otterbox brand. Slim case fits in my pocket easily, yet substantial protection from drops. I added a Zagg glass to the front for wrap around protection.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Grip

    Rated 5 out of 5 stars

    Great case great protection

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a must when buying an iPhone. The case is slippery but the protection is worth the price. I was looking for the pursuit case which they don’t make for the new iPhone 12 PM

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Pricey but quality plastic is there.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otterbox always makes some great cases, even this they are a little pricey but they do feel like quality.

    No, I would not recommend this to a friend
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