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Customer Ratings & Reviews

OtterBox - Symmetry Series Samsung Galaxy J7 Case for Samsung Galaxy J7 - Black-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 177 reviews

90%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 177 Reviews
  • Rating: 4 out of 5 stars

    Good Solid Case

    Posted
    Yttam
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought two of these cases, one for my mother, and one for my mother- in- law after adding them to our plan, and getting them new phones. It has proven to be beyond adequate protection. It is thick, and rubbery all around. It is not waterproof, and does not have a screen protector built in, but I knew that when I bought it. Their is only one drawback that keeps it from getting 5 stars: it is very difficult to use the volume keys and power button. I understand the idea behind making the buttons thick, but sometimes too much is just TOO MUCH. That small caveat aside, this is, in my opinion, an excellent case which will provide great protection for years to come.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Stands up to a beating

    Posted
    Reo88
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have problems dropping my phone.. all the time..from various heights.. once already was even from a deer stand while testing the deer stand out before its actual purpose of use. The ground under the deer stand, when testing, was on concrete so the phone dropped about 20ft.. I got this case hoping I would get some more life out of my phone with better protection from it breaking.. I have had it for 3 months so far and its held up great. Few scratchs on the case but overall worth the money.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Thanks goodness for Otter Box!

    Posted
    RabidBadger69
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Otter Box has never let us down! iPads, phones, iPods... they're all protected. I drop my phone at least 5 times a day & I've never had to replace a screen (knock on wood). Can't imagine choosing any other case. The only reason I didn't give this a 5 is because the Defender is the same price as the Symetry but there's a lot more protection with the Defender but nonetheless, price will not change my mind about the quality of the product.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    great product , better service

    Posted
    Arbitro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love Otterbox, the product is always of great quality. In this case this Otterbox was for a family member. The store rep at Best Buy helped us find the correct product for the situation. The cover for the phone was a great improvement over the prior case and was able to function with belt clip we already had. Great experience on this trip to Best Buy

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    OtterBox Case for Samsung Galaxy J7

    Posted
    cmswms
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After seeing the great experience that I've had with OtterBox, my whole family wouldn't consider buying a phone with out OtterBox protection. Their customer service can't be beat. One of my sons is particularly hard on his phones and no swears by OtterBox I would like to see Best Buy carry a larger assortment of cases.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst outter box ever

    Posted
    JessShanaway
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It doesn’t even have a screen protector I paid over $30 for this stupid case and it doesn’t even protect the screen I do not recommend at all shop around for one that’s not a one piece and make sure it protects your screen not just the phone. Worst case outter box had ever designed

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey there JessShanaway,

      We sincerely apologize for any confusion regarding the screenless style of the Symmetry series! Historically, the Symmetry has never included any sort of built-in screen protector, but we certainly understand why you might have been expecting one. While we completely appreciate your concerns, we truly believe that this case should strike the perfect balance between premium protection and full device functionality going forward. If you have any additional questions or comments, please feel welcome to call our reliable representatives at 1-855-688-7269, and they'll gladly do what they can to help out!

      Sincerely,
      OtterBox Customer Service Team OtterBox

  • Rating: 4 out of 5 stars

    Tough case

    Posted
    Daddy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Otterbox cases are some of the toughest most dependable cases there are for cell phones and since this phone is our teenage son's phone it needs all the protection it can get. My only complaint is the thickness of these cases but that is a small price to deal with for heavy duty protection

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nothing fancy

    Posted
    m5keith
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Nothing fancy about this case. If you're looking for something with more protection this is not it. It has no screen protection other than just a raised edge. Also this case offers no holders for it. Also per Otter Box this case is discontinued. Also very much over priced.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Super-strong case that'll last years!

    Posted
    AAAugustine
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Great case that feels like it's practically indestructible! The buttons are hard to press and tightly rigid at first but loosen up a bit with use. Honestly, mine was a bit too stiff, but I could see how over time, they may settle in a bit. But if you need an incredibly durable case this would be the one to get!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Helps prevent dropping my cellphone

    Posted
    Andreievna
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My phone is super slick so I was worried about dropping it. Got the Otterbox to protect it. The surface has enough friction to greatly lessen the chance of it sliding out of my hand. The holes are in all the right places as I got the model recommended for my phone.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Fits over my cell AND my add. screensaver

    Posted
    TheProbeGuy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I had a difficult time finding a case that would fit over my cell AND my additional screensaver, this worked perfectly. I also liked the thin profile as opposed to the other Otter Boxes. A bit more than I wanted to spend, but you get what you pay for--glad I stopped into Best Buy.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not a Good Buy

    Posted
    TomR
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This phone cover did not meet my needs. The openings in the cover did not match the areas needed for ear phone, on/off switch, and camera flash. I had to modify by drilling and cutting holes in the cover. We got a better cover for my wife's phone on-line for 1/3rd the price.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi TomR,

      We're sorry to see that this Symmetry series had trouble finding the perfect fit with your wife's phone! This is certainly bizarre, and our detective Otters would love to further investigate to solve this mystery. Please feel free to call them at 1-855-688-7269, and they'll do what they can to get you back on track to maximum protection A.S.A.P.!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 5 out of 5 stars

    Great product

    Posted
    RooAndBoo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is my first Otterbox, purchased May 8th, 2019, and so far I have no complaints only compliments for its durability and quality made to protect my new Samsung J7 from life's haphazard events. We shall see how it holds up.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    I am very pleased: my first smart phone

    Posted
    boone
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have used an old flip phone for many years. I guess I held out as long as possible to convert to the smart phone. I am well pleased with all the new possibilities available with the new phone. It is a lot easier to use than I had imagined.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Product Functioned Appropriately

    Posted
    Beekee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So I needed an "Otter box" protective case for my new smartphone, and I went to Best Buy and asked about that. They had some in stock, and I purchased one, and it has so far worked as designed. Smooth experience, no problems.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    The case is good but salesperson stumbled

    Posted
    ramrod
    • Verified PurchaserVerified Purchase

    The case comes with a clip to clip it on a belt or your slacks. Cannot buy the clip separately. Salesperson should have mentioned it. Best Buy lost a larger sale to me at the time. Now I have to look for a clip from someone else.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hey ramrod,

      We sincerely apologize for any confusion surrounding the compatibility between the Symmetry series and any belt clips! Unfortunately, this particular case does not include a belt clip holster, but we completely understand why you might have been looking for one. Regardless, the good news is that the Symmetry should keep your Galaxy J7 safe and secure for a long time to come! If you have any other OtterBox-related questions, please feel welcome to call our friendly representatives at 1-855-688-7269, and they'll be glad to further assist you!

      Cheers,
      OtterBox Customer Service Team OtterBox

  • Rating: 5 out of 5 stars

    Impressed

    Posted
    Iwishiwasjill
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this for my 14 year old son's phone. I typically swear by a different brand case but I needed one fast and this was available. I must say that I'm not disappointed! I haven't had to replace or fix my son's phone and that alone makes it worth it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Just can't beat Otterbox

    Posted
    DaPJet
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is another great Otterbox product. It is light weight and thin enough that you can drop the phone in your pocket without a big bulge, but strong enough to protect against hard drops and bangs. A solid value at the Best Buy price.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Returning

    Posted
    Sabah
    • My Best Buy® MemberMember

    The case it's self seems sturdy enough, but it covered the headphone jack and the flashlight. I bought this case online at the same time as my Samsung j7 but it doesn't seem to be a case for my phone. I suggest everyone double check before buying.

    No, I would not recommend this to a friend

    • Brand response

      OtterBox Customer Support

      Hi Sabah,

      We're sorry to hear that this Symmetry series doesn't seem to be 'the one' for your device! That is certainly odd, and our Otter detectives would love to take a closer look at this mystery. Please feel free to give them a call at 1-855-688-7269, and they'll launch an investigation right away. We'll do our best to find the perfect case for your phone as soon as possible!

      Best,
      OtterBox Customer Service Team OtterBox

  • Rating: 4 out of 5 stars

    good and sturdy

    Posted
    phoneabuser
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Appears to be a good case. the 2018 version is a bit expensive $40 The 2017 is @ $20. The buttons that correspond to on/off, volume control are very hard to push. Possibly the tightness and seal of the Otter? on't want to test in water to find out

    I would recommend this to a friend