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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 514 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the Symmetry Series Soft Shell's excellent protection and snug fit for the Apple iPhone 13 Pro. Many appreciate its clarity, ease of use, and lightweight design, while some note that the case may yellow over time and that its bulkiness and MagSafe compatibility could be improved. Positive feedback frequently highlights the case's quality and grip. The price point is also frequently cited as a significant advantage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 514 reviews
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed after my previous one broke… did the trick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quite Comfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cover is really strong and quite comfortable as well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good case, nice grip and shows the color well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hasn't yellowed yet but we haven't had it that long yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s a good case but the only time will tell

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Iphone case

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome iphobe case for the price works great with wireless charging

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Otter box best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a different brand and it didn’t hold up to well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Is cool

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful brilliant thanks muy cool case more buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Great price! I really like this iPhone case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice cover like it………………………………………………………………………………..

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Takes Hits

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has already saved me thousands, Ive dropped my 13 pro in some rough ways and this case takes the hit. The only issues I could see is if you drop your phone flat on a rock. But I always use a glass screen protector which usually helps that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is sturdy and looks good. No problem with the item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    looks different from pictures. good case. otterbox

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pricey for what it is.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't get me wrong, the case fits and seems reliable... But it has a hefty pricetag.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    earphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great fit and sound, I am glad I got it. You have great reps

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    OtterBox case

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case was easy to put on the cell phone. I haven't dropped the phone, so I don't have experience with how protective it is. I went from the Defender series to the Symmetry Soft Shell, so I have had to adjust to the slickness and hardness of the Symmetry.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Tech21 is the way to go

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Otter box is the worst case you could buy for any of your devices. iv bought their case 10 years ago and swore them off. I decided to give them a try again (figured they had improved). With one single low drop a month later my new phone was shattered. Tech21 is the way to go <3

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      We're sorry to hear about your unfortunate experience with the Symmetry Series case for your iPhone 13 Pro. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.

      Warm Regards,
      OtterBox Customer Support OtterBox

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, fits well on the phone. Displays the color of the phone nicely. It does reflect some of the flashlight in the case, not a problem, just letting people know.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iPhone protector

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Keeps the phone perfectly safe.

    I would recommend this to a friend
  • Pros mentioned:
    Case quality

    Rated 4 out of 5 stars

    Warranty

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The protector itself is great as with all Zagg Products I’ve had. However, to utilize the warranty, you have to go through Best Buy instead of online through Zagg. It is apparently a Best Buy Exclusive. This was not indicated at the point of sale and is less convenient.

    I would recommend this to a friend
  • Pros mentioned:
    Protection

    Rated 5 out of 5 stars

    Best casing for your new phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good casing and will protect my new phone bigtime. I have used Otterbox on my iPhone XS, dropped my phone many times but still good, I would recommend it to everyone plus it’s clear you get to see the color of your phone. Got so many compliments.

    I would recommend this to a friend
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