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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 301 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Symmetry Series+ case's protection and MagSafe compatibility, citing a great fit and slim profile. Many appreciate its ability to support wireless charging and the overall positive feel of the case. However, some customers found the case difficult to put on and take off, and a few expressed concerns about the lack of grip and the price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 301 reviews
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    It’s great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this case! It looks amazing and works amazing and it’s from a company I trust. Dropped my phone a few times and haven’t had a problem yet.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Great case for MagSafe

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with MagSafe and protects the phone well

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Wireless charging

    Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the case, nice and snug on the phone. The ability to use wireless charging is fantastic. I only ever buy Otterbox for my phones.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Solid Case that protects

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is not bulky, but does provide great protection for iPhone 12 Pro Max. It provides very little bulk to an already bulky phone.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Case design

    Rated 4 out of 5 stars

    case

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very satisfied with case. low profile feels great in hand. gives my phone great protection. only downside its hard to get off when swapping to other cases

    I would recommend this to a friend
  • Pros mentioned:
    Protection, Slimness

    Rated 5 out of 5 stars

    Slim Protective Case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This case is slim and looks great. It protects your iPhone very well from drops.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe

    Rated 5 out of 5 stars

    Tight fit. MagSafe charger works great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tight fit for the iPhone 12 Pro Max. The MagSafe charger affixes tightly to the phone and charges reliably. I have a wireless stand charger that works with this case “ok”. You just have to be sure it has made a wireless connection before drifting off to bed. Other cases I have used have been more forgiving with my Anker wireless charging stand. Great fit MagSafe connection if that is your main concern. Sturdy, thin case!

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe

    Rated 3 out of 5 stars

    Not as MagSafe compatible as I would like

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for any case for the iphone 12 Pro Max that was specifically designed with MagSafe compatibility. Other cases may work with MagSafe, but I wanted "designed for". Other than the Apple cases, this one seemed to be the first to market and with the Otterbox name, I bought it. Overall, it works...... it covers the phone, it has decent drop protection, and provides necessities a case provides. But I am not impressed with the MagSafe portion. Maybe my expectations are off, but the magnetic hold is not as strong as what I expected. It is definitely weaker with the case on than it is with it off. I could have gotten the weaker hold from any number of the case that claim to "work with" MagSafe. I am disappointed, I expected a lot more at this price point.

    No, I would not recommend this to a friend
    • Brand response from OtterBox Customer Support
      Posted .

      Hi there!

      We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe. We greatly appreciate your feedback about your experience with MagSafe, and we'll be sure to pass it up the ladder to our design team. In the meantime, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us

      Best,
      OtterBox Customer Service Team OtterBox

  • Pros mentioned:
    Protection
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Overpriced nice case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case is amazing, well designed, soft and protective. The color is also beautiful. The only downside is the price. It is overpriced

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Protection

    Rated 5 out of 5 stars

    Great case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color! This case securely fits the phone and protects it well. Definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    iPhone 12 case

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well and isn’t bulky. The salesperson was a huge help with showing me different options.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product fits perfectly and looks great feels great

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    IPhone12ProMax

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case protects phone as it is designed, MagSafe compatibility works as it should.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Nice Otterbox case for IPhone 12

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great protection for iPhone 12 Pro Max. MagSafe, and works fine with magnetic charger.

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe
    Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    Slippery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good durable case. But it is a little slippery in the hand if you’re using one hand. MagSafe works great on it

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Otter box

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great case, offers lots of protection. With the MagSafe feature it allows easy charging

    I would recommend this to a friend
  • Pros mentioned:
    Magsafe, Protection

    Rated 5 out of 5 stars

    Great cover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice protection and added grip to the phone, also comes with a MagSafe magnet inside

    I would recommend this to a friend
  • Cons mentioned:
    Grip

    Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice, sleek, and slim case. The texture give it enough grip but can be a little slippery at times. The pop out to protect the camera causes the phone to rock if you’re using it while it’s laying on a flat surface. Bought this to be a more pocket friendly case compared to my LifeProof case and it’s perfect for that. It’s also much easier to take on and off compared to a LifeProof or OtterBox case.

    I would recommend this to a friend
  • Pros mentioned:
    Slimness
    Cons mentioned:
    Bulk

    Rated 4 out of 5 stars

    Phone Case

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Case is light and not bulky. Offers great support for my phone. Pricey but you get what you pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Cons mentioned:
    Bulk

    Rated 5 out of 5 stars

    Phone case

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone case is great. It’s not bulky and protects the phone very well.

    I would recommend this to a friend
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