Customer Ratings & Reviews
- Model:
- 77-57016
- SKU:
- 6214518
to a friend
Customers are saying
Customers find value in the Trooper 20 Soft Cooler for its durability, ice retention, and price. Many customers mentioned that the cooler is well-made and keeps ice for a long time, making it a great value for the price. Some customers also appreciated the size of the cooler, saying it is perfect for their needs. However, a few customers did mention that the front latch broke easily.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Portability
This Ice Chest works amazingly well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.for being soft sided, this ice chest did the job for a weekend camping trip. well worth the money and easily transported.
I would recommend this to a friend - Pros mentioned:Quality
Soft cooler
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This soft cooler is very nice and sturdy good quality for otter box
I would recommend this to a friend Great small cooler
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Design is solid and I like that it has a latch closure. Otter is a solid brand and would recommend.
I would recommend this to a friend- Cons mentioned:Latch
A waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in 2020. Have used it about 5 times and am very disappointed. The name Otterbox gave me confidence in the product, a big mistake. It doesn’t keep ice for half of a day even with not opening it. Water leaked into the inside of the membrane, not well sealed. The plastic latch broke a few days ago which prompted me to write this review. I got it on sale at Best But for $130 and I think I paid $100 to much. I have nothing good to say about this cooler.
No, I would not recommend this to a friend - Pros mentioned:Quality
Nice quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cooler is well built and keeps beverages cool all day. On sale this was a good deal.
I would recommend this to a friend - Pros mentioned:Weight
Great cooler
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, keeps what you want gold. Best feature is hard lid with latch.
I would recommend this to a friend - Pros mentioned:Size
Just okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I would expect this cooler to keep things cold longer. 24 hours is about all the ice will last to keep things cold, I love the size, style and the single latch lid is outstanding. Overpriced for a cooler.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Bill,
We're sorry to hear that your experience with this Trooper 20 Cooler didn't quite check all of your boxes! While the cooler tested to hold ice for up to three days, there are several different factors that can affect this, such as lack of pre-cooling the unit prior to use, quality of ice, ice to content ratio, and how many times the cooler is opened.
Regardless, our friendly Otters will be happy to chat and see how we can get you back on track to your 'coolest' OtterBox experience yet! Just give them a call at 1-855-688-7269, and they'll gladly do what they can to help out!
Best,
OtterBox Customer Service Team
Great cooler
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it in 50% during special of the day. Use it for every trip
I would recommend this to a friend- Pros mentioned:Quality
Great product!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this cooler! The best one I have owned!
I would recommend this to a friend unique cooler design...great portability
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.backpack design makes it great for carrying around easily
I would recommend this to a friend- Cons mentioned:Latch
Beware of latch
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well but latched broke after only having it for a few months which was disappointing because I had not used it a lot.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to the latch on your Trooper 20! That's certainly unusual. The good news is, we have a great warranty, so we're more than happy to get you taken care of. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Great Cooler!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have a Yeti, which is a similar size, and this one is every bit as good. It keeps everything super cold. Only issue is that the opening is more narrow, so you can't really fit and really wide items.
I would recommend this to a friendDoes stand Side by Side with Yeti.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This cooler is great and has great functionality keeps up. However the color choices for me personally are not so great but that is just my opinion. Other than that it does compare to other manufactures out there.
I would recommend this to a friend- Cons mentioned:Latch
Great idea but why..
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The cooler is great everything about it is top quality except.. the latch that closes the lid it honestly feels like it will break why did they not go with a metallic clamp? This is fragile go check it out in store. Mine has not broken yet but I’m also cautious when using the clamp to open and close lid.
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi Optimusprimal,
Our apologies for any apprehension caused by the latch on this Trooper 20 Soft Cooler! This feature was intentionally constructed to provide an optimum seal, but that being said, we'll be happy to pass your feedback along to our product design team for future deliberation. Should you have any future questions, please feel welcome to call our friendly Otters at 1-855-688-7269, and they'll gladly dive into some answers!
Sincerely,
OtterBox Customer Service Team
As good as advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great cooler. I’ve owned this cooler for a couple weeks and have used it for long drives, taken it on fishing trips and outdoor pic nics. It has accommodated all my activities so far without any disappointment.
I would recommend this to a friendGreat cooler
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love otter coolers and this one just added to our collection.! We love the convenience of the lid and how it opens.
I would recommend this to a friendGreat portable cooler.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took this to a Brewer game to tail gate. Had to work to the next parking area, shoulder strap works well.
I would recommend this to a friendGreat light cooler
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly what I was looking for to take my kids to the pool or for a day out on the boat!
I would recommend this to a friend- Cons mentioned:Latch
Looks Great but Bad Warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.front latch has already broken . Just spend the money and buy YETI with a better warranty .
No, I would not recommend this to a friendBrand response from OtterBox Customer Support
Posted .Hi there!
We're sorry to hear about the damage to your Trooper 20! It's certainly unusual to hear that your latch broke so quickly. The good news is, we do have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Rugged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fits my beer I love it when I go camping Keeps it cold to
I would recommend this to a friend
