Customer Ratings & Reviews

I bought the SN651WA model on July 22 and it stopped working on Sept. 13. Now it's a huge pain to get it serviced under the warranty as the local companies that do the work are not open on a Saturday.

Overall, for an average home, its a perfect product.

For the price it is a very good microwave. Not many bells & whistles but then again it is not expensive.

The microwave lasted only 5 months. Best buy expected that you pay additional for extended warranty. Don't waste your time and money. Go somewhere else.

bought a chap microwave and it lasted 1 1/2 months. So I returned and spent a lot more. And 13 months and this one is garbage. Lucky I got the two year protection plan.

This is a ok Microwave for boiling water. What stinks the most is that the when you open the door ON ANY PANASONIC the light DOES NOT I repeat DOES NOT come on at all. Only when your cooking does it come in. NO quick buttons for cooking. I will NEVER BUY ANOTHER Panasonic. SHARP OR KENWOOD IS THE BEST. I had my last Sharp for 12 years and it finally gave in. WARNING DO NOT BUY THIS PRODUCT. YOU WILL NOT BE HAPPY WITH IT. Now they wont take it back. GREAT EMPLOYEES! A++

This microwave worked for six months. I had to drive 28 miles to drop it off for repair. I still don't know if they can repair this microwave as the repairman said they are backed up? Who knows how long I will be waiting?? Very disappointed!

Easy to operate and heats up food efficiently. Couldn't ask for more.

This microwave heats evenly and efficiently. It takes less time to cook EVERYTHING.

Microwave works great and is actually pretty quiet compared to my previous one.

Good microwave if you just need something to get you by.

For the price you get a great microwave oven, it's a power house.

purchased this item for my senior parents. love the quick heat feature.

We purchased this a month ago, and it has consistently been very underpowered - it takes 3 minutes (at least) to reheat a plate, and WAY too long for frozen things. Might be broken? Disappointed, and out of the return window. Sigh.

The microwave itself functions well but the buttons are getting nicks on them. It looks as if it was scraped. This is all after regular use. Not sure why that's happening. Only had it since May.

1) Very poor reliability -Stopped working within 6 months of once a day use . Panasonic warranty language is misleading - warranty card says mail-in service available but actually it is only carry in service - and nearest service center is abut 20 miles away. In comparison I had Toshiba and Sears microwaves - each lasted 5 - 7 years. 2) Interior light goes off once the machine finishes - even if the door is open 3) Poor ventilation within microwave - built up steam / moisture is drips thru the door if you open the door fully. Never seen in other manufacturers. Definitely not buy this brand again.

Satisfactory for cooking and reheating vegetables and some meats. Suddenly stopped working 2 months after 1-year warranty expired.

Only had room for 1.2 cuft model, not 1.6. Key pad is hard to read and not back lighted. 1,2 cuft compartment light does not go on when door is opened as it does on 1.6 cuft models. This is cheap automotive marketing trick to get people to pay for upgrade to get basic features. Ended up buying Kenmore 1.2 instead.

At shop.panasonic.com the number three question is No lights? "Unplug the unit from the power outlet. After about 1 minute, reconnect and test the unit. Please make sure that it is plugged in to a dedicated grounded 3 prong outlet. It worked twice. "If the problem persists, your unit may need of service. Go to the Support page of the website, and under the "Find A Service Center" category, enter the model number and your zip code." Now I have a twenty five mile drive to a Panasonic Authorized Service Center.

Run away. Run away. Purchased in March and turntable stopped turning in June. Panasonic appears to offer repair but service center is 50 miles away and they do not offer return shipping. You would think that with less than 3 months use Best Buy would handle the problem. Sad thing is that I gave Panasonic a second chance when a similar unit died after a couple of years and very limited use. Never again.