Customer Ratings & Reviews
- Model:
- DP-UB420-K
- SKU:
- 12136305
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
not that good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not that good , fails on many sound code out in the market compare to other branches like LPCM video files doesn't play on it panasonic has really fail on that part
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution.
Dvd player
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was working well until it wont read the dvds now. 7 months and something wrong.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution: https://shop.panasonic.com/contactus . -M
Avoid this skipping and freezing player.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst 4K player. Constantly skips and freezes while playing 4K movies. I thought I did enough research but I guess not. I bought this player to put in a movie room as I did not want to move my Xbox one or series x. Both Xbox consoles play my 4k movies great. This Panasonic player is so sporadic if it will play or contestantly skip and freeze. Avoid
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M
Bad player
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panasonic UB420-k had it for 2wks problem it freezes after using it for a few hrs or a couple of dvd disc My blu ray disc are in great shape no blemishes scratches or stains Would not recommend
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your feedback with us! We are sorry to read that your experience was less than 5-stars. Extended usage of the player may lead to overheating, potentially resulting in freezing issues. To prevent this, ensure the unit has ample space for proper ventilation. Avoid placing it in enclosed spaces such as bookcases or built-in cabinets. It's essential to prioritize ventilation to maintain optimal performance. If encountering freezing, try unplugging the unit for 30 minutes to allow it to cool down. Afterward, reconnect it to power, ensure it's connected to the internet, and check for any available firmware updates. Updating to the latest firmware version can often resolve performance issues and enhance overall functionality. Additionally, we're aware of specific titles that may encounter freezing issues. You can find more details here: https://help.na.panasonic.com/answers/troubleshooting-blu-ray-disc-freezes-during-playing-back/ . -M
NOT WORTH THE PRICE, STAY AWAY!!!!!!!!!!!!!!
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the price. After 6 months it started acting up and wouldn't play blu-ray dvds, and with it being wired to my wifi box the internet and user interactions legs bad. Im praying the 1yr manufacturer warranty holds up at least.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for reaching out. We would like to provide you support for this product, please contact our Customer Service Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
Would recommend to others for reasonable priced pl
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plays every disk I have with no issues. The 3d ability was something I been looking for to go with my 3d tv
I would recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your 5-star rating! We are happy to hear you are pleased with the product. -M
DISAPPOINTED
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed that one of your Total Tech Support reps was unable to walk me through over the phone setting up my remote as a universal for adding a DVD player but had to set up a service appointment to have a tech come down and set it up for me. I ultimately cancelled the call as I felt it wasn't worth your tech coming out just to resolve a setup of a Universal remote.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to hear that you were not happy with the support. When programming another manufactures remote control, that company/manufacture would need to provide you with the codes for Panasonic products. We would not be able to provide you codes, nor tell you if the other manufactures remote control will work, We suggest that you contact the company/manufacture of the remote control for further assistance.
Panasonic Quality???
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panasonic must be having some serious QA issues. Started the initial set up. Tried to update the firmware, and immediately, I had a rapidly flashing red light indicating that it could not start up. I decided to return the unit, and buy a similarly priced SONY.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the review! When you select to update the firmware, the unit shows the firmware download progress on the TV screen for approx. 6:30 minutes. After the firmware is downloaded on the unit, the unit starts updating the firmware. This process takes about another 6:30 minutes. During this time there is no display on the TV and the unit shows a RED LED blinking rapidly. This is not a malfunction it will take approx. 13 minutes in total to download and update the firmware. After the firmware is updated, the unit displays the Home screen on the TV. If you require further assistance or have any other questions, please do not hesitate to contact us directly via Live Chat on our website: https://shop.panasonic.com/pages/contact . -M
Will not play all types of DVD’s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit will not play HD DVD and 5 other types of Dvd’s.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Please check the compatible formats at page 6: https://help.panasonic.ca/PCS/OperatingInstructions/TQBS0233_Eng.pdf.
DEFECTIVE PRODUCT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this item and had it delivered to my home, product was defective, I took the blu ray player back to Monroe street location in Toledo today, and they gave me a replacement, this blu ray player is defective also, please pick it up at my home am not going back to your store again, pick it up and refund my money
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We are sorry to read that your experience was less than 5-stars. If you’re open to discussing it further, please contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST in order to determine how we can provide you with a solution. -M
Has a nice picture but ...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this player since it said it plays DVD+ disc but it does not..plus it loud when it reads your discs
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your feedback. Please see all the playable media listed below:
http://help.panasonic.ca/PCS/OperatingInstructions/TQBS0233_Eng.pdf#page=6
Beware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer couldn't make it work, right out of the box.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Hi Marilyn! Your review is very concerning to us and we are really sorry to hear that you are not satisfied with this unit and about the situation you experienced. We value our customers' opinions and would like to thank you for bringing this to our attention, as it helps us improve our technology and ensure customer satisfaction. - S
Do not read all DVDs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was unable to read DVDs, read blu ray well. I had to exchange it
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. Kindly be informed that the unit can play DVD as well, however it mainly depends on the media markings and the format of the content. If you need further guidance, kindly let us know and we will happily assist you. You can contact Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST.
Doesn't work 50% of the time
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing doesn't work 50% of the time. It either gets stuck on "Now reading..." when you put a DVD in or it says "copyright violation" on discs bought through retailers...
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for your feedback! Please be informed that this product uses Cinavia technology to limit the use of unauthorized copies of some commercially produced film and videos and their soundtracks. When a prohibited use of an unauthorized copy is detected, a message will be displayed and playback or copying will be interrupted. If you require further assistance, please contact the Support Team via Live Chat on the Panasonic Website, Contact Us option, Mon-Fri, 9am-5pm EST. -C
Frustrated
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received this product and thought that it was hook-up ready, but it failed to provide and HDMI cord which apparently I have to order separately. Had I known this, I would have ordered the cord. As it is now, I have not used it because I don't have a HDMI cord......Very frustrated as that should have been included in the box.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for taking the time to share your thoughts and feedback with us! -M
Avoid at all costs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went through two of these and neither worked properly. This model cannot even be found on the Panasonic website
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Dear customer, thank you for your review. If you need any assistance in regards to this player please reach out to our Live Chat support and we will answer your questions:
shop.panasonic.com/contactus Mon-Fri, 9am-5pm EST
Ok i guess.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good i thought it would be. But i guess it's ok.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We deeply appreciate you took the time to provide us with your feedback, as it helps us in improving our technology and services. -M
Died in 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This DVD player is now 2 years old. It did a firmware update, and then is dead...well, almost. It just emits fast red flashes but is non functional otherwise. It has a library DVD in it which I can't get out. I guess I'll contact Panasonic.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for reaching out! Considering the situation you are experiencing, the best course of action would be to contact our Customer Care team by accessing the live chat option under the Support tab on our website. -M
Worked for a few days then cd player stopped
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a few days then cd player stopped working and returned it.
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .Thank you for the feedback.
One year player.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted about a year. Never moved item around stayed in same location. Only used about 4 times a month. It just stopped reading disks. This is what you get for $200
No, I would not recommend this to a friendBrand response from Panasonic Team
Posted .We thank you for taking the time to share your experience with us and the community, and we are sorry to hear that it was a negative one this time. We would recommend getting in touch with the support team to check into this problem, at shop.panasonic.com/support
-A
