Customers are pleased with the quality of the Movie Themed Vehicle Chase toy, noting its sturdy construction and appealing design. However, some customers received the incorrect character, expressing disappointment at not receiving the desired Chase vehicle. The toy's durability and appearance are frequently praised. Several buyers reported receiving a different character than the one they ordered.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 29 reviews
Pros mentioned:
Quality
Cons mentioned:
Character
Rated 3 out of 5 stars
Not what I ordered
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I didn't get Chase, I received another character. If they were going to send a random character, I wish they would have said that up front. But it looks well made and I hope my nephew will like it.
I would recommend this to a friend
Brand response from Spin Master Customer Care
Posted .
Hi There,
We are sorry that you got another character instead of Chase. We recommend you contact Best Buy to assist you in resolving this issue.
Regards, Maria Spin Master Consumer Care
Pros mentioned:
Quality
Rated 5 out of 5 stars
Fosters Imagination
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My Great Grandson loves Paw Patrol and this vehicle shoots out those little missiles which keeps him occupied for hours. The toy is sturdy, does not require any batteries. A great product to foster imagination.
I would recommend this to a friend
Rated 1 out of 5 stars
Disappointed
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I ordered 3 of these because the review said you can get random ones. I got three Skye (the pink one). My son was very disappointed. They were taken back to the store.
No, I would not recommend this to a friend
Pros mentioned:
Quality
Rated 5 out of 5 stars
3-year old loved it
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My 3-year old picked this out in the store and really liked it. Durable, and easy for him to handle.
I would recommend this to a friend
Cons mentioned:
Character
Rated 3 out of 5 stars
No Chaser
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Well uh, it says it’s suppose to be Chase but they gave me what they wanted me to have, Zuma. I made the best of it. My son was happy so that’s all that mattered.
I would recommend this to a friend
Brand response from Spin Master Customer Care
Posted .
Hi There,
Thank you for sharing your experience with your Paw Patrol - MOVIE THEMED VEHICLE CHASE. We're sorry to hear that you did not receive the correct item. We would be grateful for the opportunity to turn this into a positive experience for you.
Please contact our Customer Care team at 1 800 622 8339 so that we can learn more and provide additional support. Please see our Customer Support page on our Spin Master website for more contact info. We look forward to speaking with you!
Regards,
Spin Master Customer Care
Rated 5 out of 5 stars
Best choice
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Posted . Owned for more than 2 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best toys and best vhoice lovely toy
I will buy it again
I would recommend this to a friend
Rated 5 out of 5 stars
Cake Topper
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Loved giving the birthday cake a theme using this toy
I would recommend this to a friend
Rated 4 out of 5 stars
Paw patrol
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am very pleased with the paw patrol toy. My granddaughter loves paw patrol.
I would recommend this to a friend
Rated 5 out of 5 stars
The new toy store
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Its great Best Buy has started caring these types of toys. With not many toy stores left, it works out to be able to take my 2year old to look for a toy when im looking for a toy myself.
I would recommend this to a friend
Rated 5 out of 5 stars
Cute child car
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Nice for child. Was not what I ordered but my three year old grandson liked it anyway.
I would recommend this to a friend
Pros mentioned:
Quality
Rated 5 out of 5 stars
Paw Patrol
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Paw Patrol rocks! The boys love it and want more. It came very fast and is made well.
I would recommend this to a friend
Pros mentioned:
Quality
Rated 5 out of 5 stars
Cute toy
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good quality and cute. Great as a gift for the holidays.
I would recommend this to a friend
Rated 5 out of 5 stars
He loves it!
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
He loves this piece …. My 5 year old couldn’t let go for several days!
I would recommend this to a friend
Rated 5 out of 5 stars
Cool toy
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My grandson watches paw patrol so this was a perfect gift
I would recommend this to a friend
Pros mentioned:
Quality
Rated 5 out of 5 stars
Toys
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very fun the kids loved it and it’s great quality.
I would recommend this to a friend
Rated 3 out of 5 stars
DIFFERENT
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Received different character, not chase. I was expecting to receive what I ordered.
I would recommend this to a friend
Brand response from Spin Master Customer Care
Posted .
Hi There,
We are sorry that you got another character instead of Chase. We would be grateful for the opportunity to turn this into a positive experience for you.
Please contact our Customer Care team at 1 800 622 8339 so that we can learn more and provide additional support. Please see our Customer Support page on our Spin Master website for more contact info. We look forward to speaking with you!
Regards, Halimo Spin Master Consumer Care
Rated 1 out of 5 stars
Sent wrobg gift.
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Mailed wrong gift to my grandson. He got a purple helicopter l
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Child’s toy
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I got home and when I opened the bag it had the wrong toy in it. I didn’t want to drive back an hour to return. I was a lil upset cause it was a birthday gift my grandson asked for. We got one he already had, the orange one.
No, I would not recommend this to a friend
Cons mentioned:
Character
Rated 1 out of 5 stars
not the same character
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
my son been waiting for chase. if i knew it will come different character i would not have buy it.
No, I would not recommend this to a friend
Brand response from Spin Master Customer Care
Posted .
Hi Naila,
Thank you for sharing your experience with your PAW Patrol Movie Themed Vehicle Chase. Our commitment is to deliver an authentic Chase PAW Patrol movie vehicle and we're sorry to hear that your vehicle did not live up to your expectations. We would be grateful for the opportunity to turn this into a positive experience for you.
Please contact our Customer Care team at 1 800 622 8339 so that we can learn more and provide additional support. Please see our Customer Support page on our Spin Master website for more contact info. We look forward to speaking with you!
Regards,
Spin Master Customer Care
Cons mentioned:
Character
Rated 1 out of 5 stars
Not Chase
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wrong character twice in a row. Only order if you don’t cafe what character you get.
No, I would not recommend this to a friend
Brand response from Spin Master Customer Care
Posted .
Hello James,
Thank you for sharing your experience with your Paw Patrol - Movie Themed Vehicle Chase. Our commitment is to provide our customers with the Chase figure included in all Paw Patrol - Movie Themed Vehicle Chase playsets.
We are sorry to hear that you got the wrong figure twice in your Paw Patrol Themed Vehicle Chase playset. We would like the opportunity to turn this into a positive experience for you and would like to assist you further.
Please kindly contact our Customer Care team at 1 800 622 8339 so that we can provide additional support. Please see our Customer Support page on our Spin Master website for more contact info.