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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 295 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers are enthusiastic about the Play Indoor 1080p Wi-Fi Camera's video quality, ease of setup, and laser pointer feature. They appreciate the peace of mind it brings, allowing them to monitor their homes and pets remotely. While some users have concerns about the app, price, connectivity issues, and subscription requirement, the overall sentiment is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 295 reviews
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 4 out of 5 stars

    great for watching dogs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product as I can watch what my dogs are doing when I leave the house. I can talk to them too. Very good product.

    I would recommend this to a friend
    • Brand response from Petcube Customer Care
      Posted .

      Hi! Thank you for sharing your feedback with us! We're glad to hear that you and your dogs are enjoying using your Petcube. Please feel free to contact us at [email protected] in case any questions arise. Thanks! Best, Petcube Team petcube

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Stylish and functional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid video feed. I have other pet cams but liked that it was small and easy to set up. My dog loved the laser feature! I loved having the microphone as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Petcube

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is so fun to use! I love checking in on my dog during the day. I love that the sound is 2 way but I wish I could mute from my phone if I choose. Also, it’s a bit echoey. The laser lags a bit.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Price

    Rated 3 out of 5 stars

    fun thing to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The petcube is fun to have. It mostly lets you have a clear picture of your pet when using. Sometimes it does get fuzzy and the sound part of it does not work so well when trying to communicate. But overall, its fun to see your pet when not in the same room. It was kind of expensive to not work a little better than it does.

    No, I would not recommend this to a friend
    • Brand response from Petcube Customer Care
      Posted .

      Hi there,

      We are really sorry to hear your experience with Petcube wasn't excellent. We would love to offer you our help. Can you please contact us at [email protected] and let us know your Petcube username? We would be more than happy to help you resolve any technical issues or replace your camera if necessary to get you and your pet to enjoy the Petcube! ᵔᴥᵔ


      Thank you. Looking forward to hearing from you.

      Best,
      Petcube Team petcube

  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Lots of fun

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a fun toy. It's great for days when your cat (or dog) are going to be home for a while. And it's nice to just check in and make sure everything is alright at home. The one problem I have is with the laser pointer. The laser tracking is accurate when calibrated, but it can be slow. Very slow. Sometimes I can move my finger half way across the screen and the laser suddenly decides to "catch up" to my movement. Otherwise I love it. Video is good and the recording feature is awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Night vision

    Rated 3 out of 5 stars

    Nice Little Cam

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, this is a good security cam for a single room, with good night vision! The motion detection alert to your phone is good, but often delayed a few mins. I don't bother with the laser thingy, since the lag is so bad on it. It's nice to be able​ to see my kitty from anywhere bin the world, and talk to her if I want!

    I would recommend this to a friend
    • Brand response from Petcube Customer Care
      Posted .

      Hi JKdz,

      Thank you for your review, we will certainly consider your comments in order to improve our product.

      We also would like to suggest you perform a laser calibration. That will make the laser movements more accurate. To do this, please go to the Home page, then Settings and choose Calibration.

      Please let us know at [email protected] in case you have any questions, we will be happy to assist.

      Best Regards,
      Petcube Team. petcube

  • Pros mentioned:
    Ease of use, Laser

    Rated 5 out of 5 stars

    Fantastic Product for Dog Owners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was PERFECT for leaving our 1 yr old puppy out and watching her while we're gone. She loves the laser pointer. This really is perfect for that peace of mind that you'll come home to your furniture in tact! It was super easy to set up and all four of us can watch the camera and take turns playing with her. So worth the money! Highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 5 out of 5 stars

    Very fun with night vision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fun camera to watch my pets with. The cats love the camera and it is even more fun to use at night with the night vision.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this product, highly recommend to anyone!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PetCube could not have been any easier to set up and the app is a joy to use. I love being able to check in on my dogs at any time and also to watch the clips from earlier in the day when the camera picked up movement. Honestly, it's a little bit addicting to spy on my dogs during the day! The footage is so clear, I can't say enough good things about the camera itself and the very WIDE frame. It's super sleek looking as well, so it easily blends into the rest of the room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I foster puppies for a rescue group and I purchased the petcube so I could see the puppies’ actions when I am not home. The video feed is high quality and covers large area, and the night vision is good. I do like getting notifications when it detects sound or movement, but also that I can turn the notifications off. I don’t have problem with connectivity. I would like it if the sound could have the option of being one way, but I would recommend this product!

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to monitor my cat while we were on a short vacation, and it did the trick. I liked receiving notifications when there was movement in the room, and being able to see him wander the house. The laser pointer was OK, but I felt like it could've been better. Overall, I'd recommend it. It was easy to set up and use. I like how compact it is too.

    I would recommend this to a friend
  • Pros mentioned:
    Night vision

    Rated 4 out of 5 stars

    Very nice to keep tabs on my escape artist!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera can be a bit finicky to set up and get hooked up to wifi but once it is ready to go it is very nice! I love the night vision so i can still see my dog when i am away working nights. It has helped me realize that my dog has escaped from his crate or area so i can send someone to get him back in his crate. The voice calling isn't so great.. Lags and isn't very clear

    I would recommend this to a friend
    • Brand response from Petcube Customer Care
      Posted .

      Hi Tlow,

      Thank you for your review, we really appreciate it. We are always looking for ways to make our products easier to use, so we will definitely consider working on all those features you described that didn't work properly.

      In case you have any questions, please let us know at [email protected]

      Best,
      Petcube Team. petcube

  • Pros mentioned:
    Camera quality, Night vision

    Rated 3 out of 5 stars

    Good but could be better!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1080p video. Good night vision. Speaker and laser for interacting with your pets is amazing. Optional cloud storage service with alerts. the bad part is that doesn't support multiple cameras and Cloud storage service is a bit expensive.

    I would recommend this to a friend
    • Brand response from Petcube Customer Care
      Posted .

      Hi Lilli1 and thank you for your thoughtful feedback! In fact, our team of developers is working very hard to introduce support for multiple cameras in the nearest future. So stay tuned! Also, feel free to contact us at [email protected] should you have any questions. All the best, Petcube Team. petcube

  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Great Item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were hesitant about this, but once we installed it we loved the picture quality and the options

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Love the Pet Cube

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pet cub is a fun camera to keep up with what your pet is doing while you are away!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Pet Cube. The only thing that would make this 5 stars is making it 5ghz WiFi comparable or Ethernet port

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is pretty cool and very useful! I was only worried about how warm the camera can become.

    I would recommend this to a friend
    • Brand response from Petcube Customer Care
      Posted .

      Hi there,

      Thank you for the feedback! We are happy to hear that you enjoy playing with Petcube. Also, the temperature is controlled by the device. Let us know if you have any other questions or comments. Cheers! petcube

  • Pros mentioned:
    Camera quality

    Rated 3 out of 5 stars

    Nice but not all features worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this to check in on our dog during the day. Good video quality but the photo option did not work. A little expensive, however super easy to set up and bind with the app.

    I would recommend this to a friend
    • Brand response from Petcube Customer Care
      Posted .

      Hi there! My name is Daria. I am a senior Customer Support Representative at Petcube. Thank you for your review! We are happy to hear you were able to set up easily your Petcube. As for the photo option, I'd appreciate if you could contact me directly at [email protected] and I will be happy to personally assist you and resolve any issues you have. Looking forward to hearing from you. Best, Daria, Petcube Team. petcube

  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Decent Pet camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera provides a clear picture during the day and night. The laser is ok. The knock was that the camera seems to lose connection to the internet frequently.

    I would recommend this to a friend
    • Brand response from Petcube Customer Care
      Posted .

      Hi there! We would be happy to help you improve the connectivity on your device! Please, contact us at [email protected] and let us know what is your username on the Petcube app and what is the upload and download speed of your internet at home. Looking forward to hearing from you! Thanks! petcube

  • Rated 3 out of 5 stars

    Doesn’t work well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pet cube is a neat idea, and at a price well over $100 it should work well, but doesn’t. It’s difficult to move the laser where you want it, and the sound doesn’t work too well either. Hopefully they come out with an update to make it better.

    No, I would not recommend this to a friend
    • Brand response from Petcube Customer Care
      Posted .

      Hi there,

      Please accept our apologies for the inconveniences caused. We have recently released a new firrmware update, which improves Petcube performance and fixes the issue with laser. Could you please contact us at [email protected] and let us know your username in the app? We would be happy to push the update.

      Thank you and looking forwardto your reply.

      Best,
      Petcube Team petcube

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