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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 35 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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83%would recommend to a friend

Customers are saying

Customers highly value the Granary WiFi Stainless Steel 5L Automatic Dog and Cat Feeder with Voice Recorder, particularly its reliability and ease of use. Users find the product dependable for consistently feeding their pets. Additionally, customers report that the feeder is very easy to set up.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 35 reviews
  • Rated 5 out of 5 stars

    The BEST in Automatic Feeders

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several different kinds of automatic feeders over the years and the Petlibro are the best. The units with WiFi are a breeze to program feeding schedules and portions. Alerts you if issues arise. Great for those of us who travel for work or with busy lifestyles. Never have to worry about the cats being fed. Feeders are at a reasonable price given the quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s the Cats Meow!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use, once you set the feeding amount. This model uses the PETLIBRO app making things easier than the lower priced version.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but needs treat setting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice feeder, but I was using it for cat treats but it unfortunately drops a minimum of about 30 treats when I usually only give my cat five or six at a time so until they fix this and give it some sort of treat mode and it's not practical for me. Other than that it's a really nice feeder for regular dog and cat food and I highly recommend it for that purpose

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great for my cats

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is great for my cat and I love this feeder—rock‑solid reliable, super easy to set up, and it dispenses perfect portions every time!

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Cst food dispenser

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Bought for our two kittens. Really great buy.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broke after 6 months

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was amazing while it worked! I bought this 6ish months ago and only used it as intended but it’s already breaking and needs new parts to work again. I’ve had issues getting ahold of the company or locating where to buy these parts. So unfortunately now it’s just a waste of money

    No, I would not recommend this to a friend
    • Brand response from Petlibro Product Expert
      Posted .

      Thank you for your feedback. We’re sorry to hear about the issues you’ve encountered.

      If you need replacement parts or further assistance, please don’t hesitate to contact us via email at [email protected]. We will do our best to assist you and help resolve the issue.

      Thank you for your understanding and support! PetlibroQA

  • Pros mentioned:
    Ease of use, Reliability

    Rated 5 out of 5 stars

    Happy customer, great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this pet feeder, and it has been a game-changer for my pet’s feeding routine! The automatic scheduling ensures that my furry friend is always fed on time, even when I’m away. The portion control feature helps maintain a healthy diet, and the design is sleek and easy to clean. It’s reliable, well-made, and has truly given me peace of mind. Highly recommend to any pet owner looking for convenience and consistency in feeding!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Reliability

    Rated 5 out of 5 stars

    Fantastic feeder and not pricey!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really reliable product. My kitty loves it so much. This automatic feeder is easy to set up for the meals, and the process is very simple. Also, it is super easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It helps take away one less worry. Convenient and easy to program. Great app. Easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    You have to have one!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the old version before without the Wi-Fi function. I enjoy the upgrade, which is a game changer as my schedule can be more flexible. Definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    No More Cat Bullying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My cat would wake my husband up everyday at 4:15-4:30am. He would basically harass and bully him into waking up to feed him. This has been a godsend!!! No more grumpy cat and husband in the mornings. Everyone is happy. Super easy to use, clean, and my cat adjusted to it immediately.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy this feeder! Bad wifi, misses meals!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this feeder to make my life easier and to improve my cat's meal consistency, but the feeder did the exact OPPOSITE! I was able to setup the feeder without issue, and schedule programmed meals. However, a few days later I noticed it missed a meal (no notification given, no error logged). I was also unable to manually feed using the app, as it just timed out, so resorted to pressing buttons to feed my cat most of the time. The more frustrating part was that the app was never notifying me of any problems (didn't alert to say a meal was missed, or that the feeder was offline). I did a reset on the feeder and removed the app data to have a clean slate, and struggled to get it connected again! No matter how many times I tried or what method I used, it would either fail to connect, or connect but then drop after a few minutes. I even worked with the company tech support team, and they were unable to help me. Unfortunately, I didn't realize there was a 15-day return window, so now I'm stuck with a feeder that won't connect (and even if it did, I would never trust it anyway)!

    No, I would not recommend this to a friend
    • Brand response from Petlibro Product Expert
      Posted .

      Hello,

      We’re truly sorry to hear about the difficulties you’ve encountered with the feeder. We absolutely want to make things right, and our team is ready to offer a solution once we confirm the issue.

      Before we proceed, we kindly ask that you contact our customer support team directly at [email protected]. They will assist you with troubleshooting to ensure we fully understand the problem. This will help us resolve the issue more accurately and quickly.

      We’re committed to your satisfaction and look forward to getting everything sorted for you. PetlibroQA

  • Best Buy Employee

    Rated 4 out of 5 stars

    Great product

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up took quite a while and wasnt very easy, the unit must be extremely close to a router for it to connect. Once it was connected, though, everything is straight forward and easy to navigate.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great addition for our 2 cats. It allows me to make sure they are attended to even if I cant be around. The app notifies of an empty drum, blocked delivery or other issues. I can set a timer or manually feeds. Its great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this automatic feeder! Being a new first time mom I didn't want to forget to feed my dogs now that I have so much going on. This device really comes in handy! The app is so easy to use I love it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Great feeder, complete joke of a company

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would have given this feeder 5 stars if I hadn't bought more than one product from Petlibro. The issue is that Petlibro has two apps, and depending on when the feeder you purchased was manufactured it will only be compatible with one of the two apps. So if you have two of the same feeder you may need both the standard and the lite version of their app on your phone to manage the two feeders even though the feeders are the same model and product number. If you only plan to own one product from Petlibro you will be fine, if you plan to own multiple products and expect to have a unified experience across the products you could be in for a bad time. The good part is that the feeder itself works great. (Which is why I bought two more.) The ability to feed 1/12 of a cup and schedule multiple feedings a day is great for helping control cats weight especially in a multi-cat house. Would absolutely be a 5 star product if I didn't need to download a second app to set up and control another product from the same company.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cat feeder

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this for when we are away, provides peace of mind that our cat is fed allowing us to be gone over 24 hours without paying pet sitter fees.

    I would recommend this to a friend
  • Pros mentioned:
    Reliability

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great help to keep my cat fed on time. I am away from home and I am calm because I know his schedule.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Food Dispenser made easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and feeds my dog at the intervals I set up. If you run out of food, the app notifies you.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for any cat owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it should. Easy to set up, easy to adjust settings and has worked flawlessly.

    I would recommend this to a friend
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