Customer Ratings & Reviews

So far, this machine is great. Buyer beware, the machine takes time to setup. About 5 cups of coffee. Read the manual and take your time. The first few cups will look like tea or watery coffee. After that, it pulls awesome shots of espresso along with a great milk froth. The machine is only a few days old so we’ll see. So far, it has been doing well but it is brand new.

FANTASTIC! The ease of use may be even better than the coffee this things make... but that’s even hard to compare because the coffee is amazing. One touch button makes delicious cappuccino, latte, espresso, americano, or plain coffee and has completely changed our morning routine. We have told all our friends and family about this coffee machine, it’s that awesome.

I've been an owner of super automatic coffee makers for over 20 years now, so not a novice to this type of machine. My last two were a Saeco and a DeLonghi Magnifica. They gave me good service, the Saeco had a cycle counter and logged over 10,000 cups, and it still worked when I replaced it and handed it down. I'll be handing down the DeLonghi as well, that didn't have a counter, but for over 6 years at a minimum of 4 cups a day, more if I had visitors or guests, that also served me well. The Phillips has proven to be a welcome addition to the family. I've now upgraded to "one touch" latte capability. Well, actually, it's two touches, one to turn the machine on, then the "go" button to brew the drink. That presupposes that you have pre-programmed the machine to your particular preference. For each beverage choice there are 3 separate possibilities, and each possibility has 3 choices. For instance, for a latte, you first choose brew strength - light, medium or heavy. 2nd choice is for the size of the the beverage - small, medium, or large. 3rd choice is amount of milk foam, once again, light, medium, heavy. Once you choose your preference, the machine recalls your preferred settings, and brews the same drink. For regular coffee, you add your own milk to taste, so you only choose brew strength and cup size. The large cup size will fill an average 8 oz. size cup; however, there is an option to set max drink size if you want to fill a larger sized mug. So far, I've tried the standard coffee, espresso, cappucino, and macchiato options. All brews have been superb. I will admit to doing the wrong thing with these machines - my standard variety is Sumatra coffee, I like it because it's heavy, syrupy, and sweet without sugar. And, heavy enough that I can use it for my everyday coffee as well as pull an espresso out of it. Dunkin Donuts blend it's not. However, these are oily beans, and it's generally recommended not to use that type of bean in coffee machines with built in grinders. But, i've yet to kill a machine with Sumatra beans despite that disclaimer. When brewing an espresso, I always chose the smallest setting to deliver a "short" but in my opinion even at the small setting for this machine it delivers probably double the amount of liquid for what would be considered an espresso "ristretto". The way around this is that the machine will always cut off liquid delivery if you press the "go" button a second time. However, this is not "remembered" as a programming choice, so it's up to you to hit the button early if you want a short. Also, the machine is shipped with the grinder at the coarsest setting, so if your main brews are espresso drinks, i would suggest knocking it down a couple of notches. You can only adjust the grind while the grinder is actually functioning, so it will take a couple of brews to enjoy the full effect. Press the grinder knob down, turn it counter-clockwise for a finer grind. Speaking of the grinder, it's ceramic. And it's the quietest grinder I've yet experienced. I know that because the grinder is a signal for my dogs. They know that I'm not to be spoken to till I've had my first sip of coffee in the morning, so they wait in the bedroom till they hear the grinder going; then they know it's safe to come out for their morning treat. My wife said to me "how come the dogs didn't go out to the kitchen?" It's because they didn't pick up on the sound of the grinder! While the grinder is quiet, the foamer is not - but then again, none of them are. That is, unless you have one of those handheld battery powered whippers - but that's not one touch, no? However, the milk container is an ingenious design. If you notice, there's no tube going down to the bottom of the container to suck up the milk. I'm not going to explain how it works, whether by vacuum, capillary action, or some alien acquired principle, but it does work, and what that does is make the cleanup a lot easier. All you need do is rinse out the container, you don't have to worry about milk caking up in a hose or some crevice. Or, if there's milk left in it, the container has a cap, you can pull it off the machine & store it in the fridge for next time. Nice design. Lattes & macchiatos came out rich, full, with a long lasting foam that didn't collapse in minutes. One minor annoyance is the spacing between the coffee spout and the milk spout. Unless you have a cup with a wide enough mouth you need to inch the cup up a bit between the coffee & foam cycles otherwise one of them will spill over. You can even see them do this in some of the online demo videos on Youtube. Another minor annoyance is that the used coffee pucks need to be emptied after every dozen brews - my last two machines held 16. But, on the good side, you don't need to open a panel to do this, the tray slides out easily to deal with the trash. The addition of the Aqua filter is a nice feature. It's a recommended 3 month replacement cycle, and has a blue indicator light on the front panel. This should reduce the need for monthly descaling, as well as improve the taste of the brew. I've saved my biggest annoyance for last, and that's the instruction manual. I know it's the way they're going with most things now, but I hate those pictograms! I've included a photo below, mind you, this is a 6" high manual, and if you can make sense out of those tiny things, you're a better person than me! I mean, where's the included magnifying glass?! Jeez, would it really hurt to make a 8x11 manual with real words? This is a complicated machine! Spent a lot of wasted time trying to decipher what they're trying to depict in the 1/2" cartoons. I enjoy these about as much as all the icons on your car's instrument panel. I'll save you the trouble I went through because I went to the manual first. Just go to youtube - there are manufacturer assembly/installation videos that visually explain the setup much better than the included pamphlet. There are also videos going through making the various drinks, etc. That being said, I'm very happy with the performance of this unit so far. Hopefully it will give me the long service that my previous machines have. 10,000 cups? That's like $50,000 Starbucks dollars! I will also note that even as far back as 20 years ago, my first super automatic cost me $800, and I believe I paid that for my last 2 as well. How many things haven't gone up in price over the last 20 years, and yet have more features built in?

I’ve had the Phillips 3200 for a month now. It makes excellent coffee and cappuccino drinks. Not as well made as my previous Ena Jura 9; however it’s half the price and much easier to clean up. I can’t speak to the durability of this machine but I’m very satisfied to date.

I like it so much, I bought another for my office. Simple to use, consistent results and the LatteGo is by far the most straightforward and easiest to clean milk system there is. I was considering entry-level Jira and De'Longhi machines, and have experience with their milk systems, and knowing my wife -- they're too hard to use and keep clean for those who can't be bothered. This solves that easily and we couldn't be happier. Yes, this is a mostly plastic machine, but if you're gentle with it, and keep it cleaned as you should, it's looking good for super simple, no fuss service.

The new best mornings! The coffee maker changed my morning routine in the best possible way. It’s easy to use and requires minimum maintenance. Great for coffee specials or just plain espresso. If in doubt, just go with this, it’s worth it.

Read the manual, then make and dump like 5 cups of coffee. Then it’s ready. This thing is great! I went from a Keurig to a Nespresso, and now on to this. This is literally like Starbucks in your kitchen and it smells like it too. Easy to clean, easy to program, easy to use. Buy the extended warranty. 2 year replacement for $80 would be worth it if it breaks. I hope it doesn’t!

First espresso machine so hard to compare to others but WOW! Coffee comes out great adjustments are great and you can even adjust how much is made, very customizable. Overall it’s a must have. We’ve been using it everyday!

This has been the best splurge ever. Setup was smooth and easy. It took about 10 cups to find my perfect brew and the discard espresso bean pucks started to form up properly about that time. It has been great to try a variety beans and also be able to use the bypass for ground decaf. The LatteGo produces beautiful steamed milk and froth. I was previously using a Nespresso machine for years and the ability to use locally roasted beans and the ease of use has been amazing.

Easy to use, perfect espresso and quick clean up. Overall impressed.

Good coffe, easy to use, great taste. Very popular now

This thing is amazing. I read a bunch of reviews before buying it and it lived up to expectations. Very happy wife. Significantly less visits to Starbucks. I’m sure there’s better full automatics out there but not at this price point.

The best coffee maker in the history of the world! Hands down! Be sure to watch the video as you begin use! Very important.

For the price it can’t be topped. It does everything you could possibly want. The temp setting is key for making iced bevs. Super easy to maintain and clean.

Yes might be pricey but the ease of making my coffee and options for coffee... lattes and more... so simple to use and tastes so good!!!

I was excited about this product, but like all the other machines like this one, the coffee just doesn’t come out hot enough…NOT WORTH THE MONEY!

Love… Love… Love.. I was hesitant to buy it but it is so worth it. Love the quality, variety and ease of use. Very easy to set up and maintain.

I received a used and broken coffee maker from Best Buy after getting a delayed delivery. The coffee maker was also missing parts. They sold me a new coffee maker, but delivered me a used one. Who pays $880 dollars for an old used coffee machine? Beware that best buy is performing the practice of sending people used or refurbished machines. Horrible customer service too! You can’t get anyone on the line with customer service.

That is really a great purchase! I have been satisfied with this product since I bought it.

Easy to use and it works great. One touch capaccino and machiato’s — what’s not to love.