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Customer Ratings & Reviews

$399.99

Customer reviews

Rating 4.5 out of 5 stars with 440 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers highly value the product's exceptional cleaning capabilities, overall performance, and useful accompanying app. They also appreciate its long battery life, ease of use, and sleek design, along with the fantastic brush head and convenient travel case. However, some customers find the product to be pricey. There are also occasional concerns regarding the intensity resetting, charging experience, and the perceived value of the warranty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 440 reviews
  • Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Amazing Clean

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously I used a Diamond Care brush that stopped working after about 6 years of use, that brush did a pretty good job but this new brush is amazing. Very powerful and gives me a just left the dentist cleaning feel. Amazing cleaning power and a little more compact handle. Very expensive brush but does an amazing job keeping your teeth clean. If I can save just 1 cavity it will pay for itself.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    My Review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a present. I have it for myself as well. If you haven't brushed your teeth with this brush, then you have not experience at-home oral hygiene. My giftee recipient was ecstatic. As I para-quote, they said that their mouth had never been as clean. One can literally feel the difference. It is kind of hard to imagine what can beat this brush.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use toothbrush. However I’m on my second brush after the motor went bad. But with Best Buy Total I was able to get it replaced. The one I currently have at times when I use without the Philips Sonicare App it seems to stop when I’m in the middle of brushing. Not sure if this is meant to happen to force you to use the App or if its a flaw with the brish it self or if it’s the App.

    I would recommend this to a friend
  • Pros mentioned:
    Travel case

    Rated 5 out of 5 stars

    Best Sonicare so far.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sonicare 9900 is a great improvement over the 9700. The best feature is getting rid of the charging glass. These glasses are an accident waiting to happen in a bathroom, especially if there are children, and they are difficult and expensive to replace. I have been using Sonicare brushes for many years and feel that this one is worth the extra cost. The software, which requires a compatible phone, shows areas of your teeth that have been missed. The travel case, charger, is smaller, sleeker, and easier to use than previous models.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Phillips toothbrush

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Toothbrush gets every nook and cranny in the mouth. Unbelievable feeling after brushing teeth.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great but pricey

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great toothbrush that spared no expense. It's the first time I went electric so I wanted a brush with as many smart features so that I can see if I am brushing correctly. Within a month I got the technique down and I won't really be needing the extra smart features anymore, or even have a need to check them. So they are a bit pricey for that need, otherwise you can expect to receive the most amount of data with it. My next toothbrush will cost half this amount because I won't need the extra smart features.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New Black Sonicare

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is the best one we have had yet. We love the look and the new brushes.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best toothbrush ever! Light, small, easy to travel with and the battery does last days.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The better version of the previous generations

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been a Sonicare toothbrush user since its first generation. This is the best version so far-slick design, plain and simple. No need to clean it from the toothpaste leftovers stuck in the buttons……

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top Shelf Toothbrush

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Philips Sonicare Prestige is the best in the tooth game. This toothbrush changed my life. You only have one set of teeth, why not spend the money to get the best. Zero complaints on this one, it checked every single box. The quality is absolutely beautiful & worth every cent.

    I would recommend this to a friend
  • Pros mentioned:
    App

    Rated 4 out of 5 stars

    Good but not Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing toothbrush, but having used both, I would recommend the Oral B series. This toothbrush has better software, has a better app, and does feel nice. The Oral B line has better hardware, cleaning the teeth better. Though I would never tell anyone not to try this line, I will always recommend Oral B over Sonicare.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good and expensive. The only complain is charging. Last brush I had more charging than this but it is more slimmer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ♥️♥️♥️

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product, i have 10 years using Philips. The best

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is more champagne than white; otherwise, it took some time to get the brush to pair but then worked perfectly

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning

    Rated 5 out of 5 stars

    Yall still see a dentist?

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far ive useed to deep clean twice on medium intesity. I feel like i just went to the dentist. Kid you not. My teeth have never felt so clean from using a toothbrush. My teeth feel like I just went to the dentist to get a cleaning. Well worth whatever this costs. You will be spending less time at the dentist for sure

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great brush, skip the app

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent electric toothbrush, very thorough clean and easy to use. If you are upgrading from an earlier Sonicare model, you will notice that the familiar outer/upper, outer/lower, inner/upper, inner/lower pattern has been split into a more complex 3 zone cycle—this helps you brush more evenly. The brush also senses if you are pressing too hard, another improvement. I don’t use the app—it doesn’t work very well and gives erroneous recommendations.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice tooth brush, perfect brush if improvi select

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well leaves gums and teeth refreshed and clean. The power button needs to be more profound and user friendly. Its awkward and to Suttle. Even after a couple weeks using and becoming familiar where off and on button is located and differant brushing strength settings all to close and Suttle.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    A pleasure to brush

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great battery life. Easy to handle. Fells comfortable. Easy use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never wast my time with reviews. Frankly I never cared to tell other people. This time, I have to make the time and say this tooth brush paya for itself its so good and easy to use even while traveling. It nails everything in all ways. No competition!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase if you care about your teeth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worth the money. Not only it's elegant and handy, but the case will make it easy to take on trips, and the app allows you to see in detail your brushing tendencies and gives you advice on how to improve. Charger is also very nice, sleek and small. highly recommend it!

    I would recommend this to a friend