Customers find value in the wireless CarPlay, impressive sound quality, and ease of use of this 6.8" Android Auto and Apple CarPlay Bluetooth Digital Media Receiver. Many appreciate the user-friendly interface and straightforward installation process. While some users noted challenges with the volume control responsiveness and the price point, the positive feedback on features like HD radio and the overall functionality outweighs these concerns for most.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 362 reviews
Rated 4 out of 5 stars
Awesome looking
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great replace for my stock 2010 camaro ss radio. Been wanting to upgrade for years to a smart radio lol. I only wish they had a true android operating system on it but I have my Google chrome cast hooked up through the HDMI when I need it lol.
I would recommend this to a friend
Rated 5 out of 5 stars
Great head unit
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Fit perfect, works great. Exactly what I was looking for
I would recommend this to a friend
Rated 5 out of 5 stars
Mustang sync to pioneer car play
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So i got it installed 2-18-22 and it took some time but from what was there before is better then what it was because i didnt have a touch screen and now i do. Good installation at rhe best buy in winter garden. They did a phenomenal job not issues but i have to get used to a lot of different things but its going to be better in the long run and everything works installed on a 2016 mustang
I would recommend this to a friend
Rated 5 out of 5 stars
Pricey but worth it
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Loving it so far although its only been installed for about a day lol. Havent run into any glitches or anything. HU boots up fast and connects to airplay instantly. Lots of customizations too.
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
BEST EVER
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Interface is beautiful and amazingly easy to navigate! It’s very customizable!
I would recommend this to a friend
Rated 4 out of 5 stars
Great upgrade!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Pretty awesome! Wish the screen was a little bigger
I would recommend this to a friend
Rated 5 out of 5 stars
KENWOOD
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am satisfied with product. I do like that it has multiple displays for map, music among other things from my iPhone
I would recommend this to a friend
Brand response from Pioneer Electronics Team
Posted .
Thank you for providing the feedback on the Pioneer DMH-W4660NEX, we appreciate your time.
Rated 5 out of 5 stars
Great Upgrade
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is honestly a great upgrade for factory systems. This has brought my car into the new age of comfort and luxury.
I would recommend this to a friend
Brand response from Pioneer Electronics Team
Posted .
Thank you for providing the feedback on the product, we appreciate your time.
Rated 2 out of 5 stars
Always disconnecting
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Android auto (both wired and wireless) disconnects/reconnects every ~3 minutes. I've only had it for 2 days but may need to return it...
No, I would not recommend this to a friend
Brand response from PioneerCustomerSupport
Posted .
Hi BrianB! We appreciate you bringing the issue regarding your Pioneer 6.8" Android Auto™ and Apple CarPlay® Bluetooth® Digital Media Receiver to our attention and we apologize for any inconvenience it has caused. It can be frustrating when your device disconnects and reconnects repeatedly, and this is not the experience we aim to provide for our customers. As you have only had the receiver for 2 days, we suggest contacting our technical support team for assistance in troubleshooting the connectivity issue you are facing. If the problem persists and you remain unsatisfied with the product, please remember that Best Buy offers a 15-day return and exchange policy for your convenience. We once again apologize for any inconvenience and thank you for choosing Pioneer.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Buy something else!
I was so excited to install this head unit, and despite the negative reviews I wanted to believe mine would be part of the positive reviews.
TRUST THE NEGATIVE REVIEWS!
The wifi and Bluetooth on this is beyond shotty. I’ll try to switch it to USB and it’ll take 10 minutes of unplugging, replugging and messing with setting before it recognizes there is a device connected. I spent ~$5000 for a stereo system and install on my Ferrari, and this thing is an absolutel JOKE!
The rest of my system is amazing. This unit does look nice, but it is severely lacking in functionality and actually very distracting while you’re driving.
I wish I listened to the negative reviews and purchased something else. Don’t make this mistake!
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Disappointing
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
For the money this was not worth it & I am returning it....it is not user friendly, the volume buttons were very small & the touch screen is not sensitive enough (you have to touch the screen many times before it responds) Also, the installer put the microphone on top of my dash. Didn’t even try to hide it. I went to another Best Buy to talk with someone & a supervisor in the auto section said that the microphone should have been placed in a different area. So if you are planning on having Best Buy install, pick a good one!
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Black screen
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Stop working after few months
Shuts down while driving
No, I would not recommend this to a friend
Brand response from Pioneer Electronics Team
Posted .
We are sorry to hear you are having a problem with your DMH-W4660NEX. Please contact our Product Support at 1-800-421-1404, select option 1. They will provide troubleshooting assistance.
Rated 1 out of 5 stars
Wasted labor. And time. Radio useless with out rca
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Radio came wrong rca wiring and its installed. Please check wiring people.labor wasted and now i got cut my connections and go back.
No, I would not recommend this to a friend
Brand response from PioneerCustomerSupport
Posted .
Hi there,
Thank you for leaving a review. This must be frustrating since it has incorrect RCA Wiring. We don't take your concerns lightly. We will definitely look into this matter for you. We appreciate your feedback.
Dina || Pioneer Support
Pros mentioned:
Wireless carplay
Rated 3 out of 5 stars
Decent with some caveats.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I picked this up as for a vehicle without CarPlay. I have the AVH-2550NEX wired CarPlay receiver in one of my other vehicles and picked this up in hopes of getting the wireless CarPlay experience.
Pros:
- Display is bright and easy enough to use. Compared to another brand and model I picked up to choose between the two, a Kenwood DMX907S, this screen appears brighter than the Kenwood and in terms of touch use, appears to be cleaner. For example, the Kenwood seems to get more "smudgy" than this one, so perhaps Pioneer is using a better screen coating to help with this. While I didn't have a way to measure it, visually, it appears the LCD screen of the Pioneer is closer to the glass than the Kenwood, which might explain its seemingly brighter appearance.
- Wireless CarPlay connects reliably so far and without issues. (v.1.30 firmware)
- HD Radio (love the clearer and fuller sound that comes with this)
- Wired CarPlay/Android Auto with a single port (Kenwood uses two separate USB lines for some reason, with each not playing nicely with the other standard).
- Fewer "buttons" or touch zones on the face (compared to the 2660NEX), making it less likely you'll press the wrong one while trying to keep your eyes on the road.
- Customizable home screen (within limits)
Cons:
- No mute/attenuate button, also my main gripe with an otherwise enjoyable 2550NEX. Really, Pioneer? Yes, you can press and hold a button for mute to take effect, but if you think about times in your vehicle with a traditional radio when you want silence, you want it to be as simple and reaching out and pushing or twisting the knob. You don't want to be holding a button for two seconds waiting for it to take effect. I know many newer vehicle will have such controls on the steering wheel, but mine doesn't and it's annoying to not have the immediate responsiveness of a volume knob or dedicated mute/attenuate button to remedy that.
- The new user interface on this model (and it's bigger siblings) is slow. The respective functions, for example, HD Radio, CarPlay, and settings, all tend to work well but the the home screen of the UI/OS takes longer than when it appears to be fully functional. For example, while boot time is about 8 seconds to get you to the warning and home screen, you're left with a bit of a Windows XP experience as you wait for the respective functions of the device to become fully functional. If you select HD Radio or try and adjust the volume up or down, you won't get a response for some time, perhaps as little as 5 seconds or as many as 10-15 seconds. I can appreciate Pioneer's efforts to create a fast boot time but if the system isn't actually functional when the home screen pops up, I would prefer a slightly longer boot time to yield a fully functional home screen.
-- Per the UI concerns, swiping to different screens feels and looks slow & is at times unresponsive. I'm not sure what the refresh rate is on the screen, but when swiping to another screen it seems as though you can see the sort of flickering you might expect of a slower refresh rate. Pioneer also tries to give that movement an effect, somewhat akin to a slow-close cabinet or dresser drawer. You can make a swift swiping motion, but the movement of the graphics on the screen slows that down with the noted "slow-close" effect. There are also times where multiple attempts to try and swipe to a different screen are needed to get it to do so.
-- UI Design elements: The home screen is okay and I like that you can move around and decide which "apps" or functions you want on it. For example, a workaround for not having a mute button is to have "Source Off" as a function on the "dock" of the home screen (though if you're in CarPlay or HD Radio and not on the home screen, you have to go thru a step to get there and make use of it). My main gripe with the 2550 and 2660NEX is that you're more limited in what you can change in the bottom and side docks in those UI's. That said, one aspect of the home screen that I want nothing to do with are the suggestions that come up in the main window for whatever is playing. For example, you'll get the album art or graphics for a given HD Radio station, but then it will show two small icons and information suggesting different stations or media based on what you're listening to. It clutters up the home screen and I don't see a use for it. e.g, You more than likely know which radio stations you'd like to listen to and have set as favorites for the radio. I have yet to look into it more closely, but I am left wondering, given the connected nature of the device, if it might also be collecting data to make suggestions for listening when streaming media. e.g., is the UI simply relaying what iTunes, Android, or Alexa are suggesting or is it doing a separate data collection in order to make suggestions? I ask because I imagine Pioneer has limits with what it can do with its own UI. For example, using widgets on the home screen of the receiver as an example, I've got my iPhone wirelessly connected to the vehicle, which pulls and streams all kinds of data to make CarPlay function, but I have to establish a separate hotspot connection to get the Pioneer weather widget to give me any information? Why not do this via the CarPlay connection or is this Pioneer's workaround for limits that perhaps Apple has put on the CarPlay interface? e.g., there is no weather app in CarPlay, likely to help keep your eyes on the road when you can just ask for the conditions via Siri, and, perhaps Apple keeps the iPhone's CarPlay data contained within its own apps. To boil it down, is Pioneer relaying recommendations from my Music app or is it collecting data from what I'm playing?
-- Last point on the UI: I wish there were a way to do away with the effects imposed on the UI. e.g., the "slow-close" swipe. Give us the option to turn off the eye candy, specifically when the eye candy seems to make the user experience a bit clunky. Just give me/us a smooth swipe that reflects the speed with which I'm trying to do so.
- The apps or widgets on the home screen have little utility, aside from the time and what is playing. It's nice to see the weather, but the receiver first needs to pair with your phone as a hotspot and this doesn't happen by default. I have to go into my settings on my phone, even though it is set up to be accessible as a hotspot, and into the hotspot feature in order for the device to become visible to the receiver and to make a connection, even after I have already set everything up with the password to do so supposedly automatically. I think it's an issue with iPhones, but still, if I have CarPlay (or Android Auto), I can just do a voice command to have Siri tell me the temperature or forecast. Additionally, having tried to simply remove the smaller widget for what is defaulted to sports, I'm not allowed to resize the clock widget to simply take up the space of both items. e.g., you're forced to have it blank or put a widget in the smaller space. Having a browser built into the UI doesn't make much sense either. I've got a smartphone with native browsers built in but I'm going to use a wifi hotspot and a likely slower response on my receiver for surfing? I'm not sure what Pioneer was thinking with these extra widgets, aside from thinking that if they threw some "chrome" on the UI, people would be attracted to something shiny and new. The one scenario where the data-driven widgets makes sense might be if your vehicle has a hotspot built in and would allow for such data to be pulled automatically.
- Volume buttons seem slow in response or unresponsive to multiple taps. e.g., If you wanted to tap the volume up or down a set number of times (something I do on the 2550NEX), there isn't a guarantee that you'll get that number of adjustments in the volume. If you have a relatively quick but steady number of taps, the first will typically register while others that follow are not guaranteed. Or to put it another way, the same types of pushes on a mechanical button on my 2550NEX, which register without fail, are not guaranteed when using this device's touch side bar. Ironically, if you tap one of the volume symbols on the side bar and then move your hand to use the volume adjustment tools that pop up on the screen, the adjustments appear to be much more responsive and reliable as compared to the side bar. Really, Pioneer, the on-screen volume adjustments are more reliable than the dedicated ones on the side bar? Touching back on my "pro" from above, it's only so helpful to have fewer touch zones to work with on the side bar, helping to avoid touching the wrong one, if the responsiveness of the side bar isn't what it needs to be. In terms of UI responsiveness, if you catch the system "thinking" when you press and hold a volume symbol on the side bar, it might take a second or two before it registers and begins to adjust. I did find that pressing and holding the volume symbols offered a consistent volume adjustment, but if there is a delay in response before you start hearing the adjustment beeps through the speakers, it might throw off how much of an adjustment you're looking for.
Why am I giving 3 stars and not lower for all the detailed "Cons" I've offered and likely to keep it? For my purposes, the noted issues are acceptable because my primary uses will avoid a number of them. Similar to my use of the 2550NEX, the majority of my use is done either in HD Radio or in CarPlay, or in CarPlay while listening to HD Radio. In this sense, the home screen is a launch point to get into those functions, but I'm not compelled when listening to the radio to leave that interface and continue listening on the home screen (and get annoyed at the cluttered suggested stations that pop up). My main functionality gripe in keeping it will be the unresponsive UI until everything is fully loaded. Hopefully a firmware upgrade will help.
I would recommend this to a friend
Pros mentioned:
Features, Installation
Rated 5 out of 5 stars
Superb Wireless unit has everything you need
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this for my wife's 2016 Honda HRV and is totally worth it! Had to purchase a couple of extra items to get all the extra Necessities to work on the steering wheel and the side mirror assist and backup camera. Totally worth it. Has every feature you would want. Unless you like CDs but we no longer use them so can I believe it has everything Wireless do not need to use a plug for Android auto or anything. My wife totally loves this unit and we especially looked for the extra features with HD radio and time elapsed for the music you can see how much time is left while playing your USB drive or other music. Totally in love with this unit I bought a Kenwood and 2019 and wish I had this pioneer unit for my own car. My Kenwood has a plug that I need for Android auto and even though it's only 3 years old I feel like it's totally out of date compared to this unit. Excellent price and purchase and Best Buy Daily superb job with installing it. Thank you installation team for all the help and guidance and fast installation. It all works wonderfully
I would recommend this to a friend
Pros mentioned:
Wireless carplay
Rated 5 out of 5 stars
Excellent Radio with wireless carplay!
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this radio to replace the stock radio in my 2011 Jeep Grand Cherokee. Two key features I was looking for: wireless Carplay and HD radio, both of which this unit has (This is Pioneer’s 2020 model). After installing it and using it for a few days I am extremely happy with this purchase.
Couple of things to note about this unit. It has a narrow depth meaning its only about 3.5 inches deep leaving plenty of room for wiring and the iDatalink Maestro I needed for full functionality. It has a USB C port which delivers 3 amps of power. Many other radios only deliver 1.5 amps and have 2 regular USB A ports, 1 for Android Auto, 1 for Apple Carplay. This has 1 USB C port which can be used for both. You can also use a flash drive as well. Included in the box is a USB C to A converter.
Boot time is pretty quick and on par with the stock radio. Using the iDatalink Maestro I have full integration with the backup camera, steering wheel controls and vehicle information right on the screen. One thing to note I tried to use the GPS antenna onboard with the car by buying an adapter however this unit did not like it and ended up using the GPS antenna that came with it. You will also need to install the included microphone as well. The touchscreen is very responsive and the resolution looks good for the size of the screen.
If you are on the fence Pioneer has been making radios for many many years and this unit won’t disappoint.
I would recommend this to a friend
Pros mentioned:
Ease of use, Sound quality
Rated 4 out of 5 stars
Touch screen is unresponsive
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Posted . Owned for 9 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So it has been about 10 months since I purchased this head unit. Pioneer makes some great head units and this is one of the best. Delivers great sound and it is very easy to use. The screen however is very unresponsive. I have to touch pretty hard to get it to respond. The navigation gps is bad, the little triangle on the screen is always spinning like crazy. I can’t adjust the date and time, it won’t let me. Not sure if my head unit is defective or not. Well I would give it 3 1/2 stars just because of the issues I’m having and the price is too high. Other than that it sounds great, I have 2 Skar Audio VXF 12s with an RP.4500.1D and this head unit makes sound very loud and clear.
I would recommend this to a friend
Pros mentioned:
Wireless carplay
Rated 4 out of 5 stars
Good Radio for a Great Price.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I liked the radio. I had it installed in my 2008 Nissan Sentra. It fit well in the car and it definitely modernized it for me. The old radio had like an 8-bit display if you can imagine that. So it was a big upgrade. I mostly use the Apple Car Play feature. It gave me Nav which I did not have and the price was pretty good for what I got. I haven't had any real problems with it. Siri can sometimes be difficult cause for some reason she doesn't understand words I say but I have figured out how to rephrase it so she ends up doing what I ask. I haven't really used the remote control that comes with the radio since Siri does what I need. It has a mic that needs to be mounted in order for you to use voice commands and if you are OK with that, then you should be fine with it. I did have to purchase a Maestro to keep all of the car features but that made the radio even better. Overall I like the radio and as I said it massively upgrades the radio that came with the vehicle. I think I got it on sale for like $479. I am happy with it since it was a major upgrade and it is for a car that I drive occasionally as a backup vehicle that I got for a great price in case my main vehicle is in the shop or something.
I would recommend this to a friend
Brand response from Pioneer Electronics Team
Posted .
Thank you for providing feedback on the product, we appreciate your time.
Pros mentioned:
Sound quality, Wireless carplay
Rated 5 out of 5 stars
Great out of the box radio.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bough this radio after doing much research online. This radio is a short chassis version, leaving you with more room for the wiring install. I am pleasantly surprised by the sound from this radio paired with my stock speakers. You have to tune it according using the graphic equalizer set up and other audio settings offered in this radio. Hint: go to Pioneer's website and they explain to you about all the audio features in this radio and how to tune it. Additionally, the icons are large and the screen is very responsive to touch. The HD radio feature is very cool as well if you have HD stations in your area. You can't beat the digital frequency over the analog. It also has Android auto and Apple auto for built in map and directions. This unit easily pairs with your phone. I am extremely pleased with my purchase of this radio.
I would recommend this to a friend
Pros mentioned:
Ease of use, Sound quality
Rated 4 out of 5 stars
Good little system
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a much needed upgrade from what my 2017 Nissan Rogue had in it. Android Play is amazing and I don't think I'll go without ever again. Sound is clear, interface is easy and overall a huge improvement. My only complaint is that the system comes with its own microphone and I wish it could have used whatever was already in my car. I've been told the road noise is very loud which annoys me since that's an obvious downgrade.
I would recommend this to a friend
Brand response from Pioneer Electronics Team
Posted .
Thank you for providing the feedback on the product, we appreciate your time. You might try moving the microphone to a different location, maybe by the rearview mirror.