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Customer Ratings & Reviews

Your price for this item is $129.99

Customer reviews

Rating 4.3 out of 5 stars with 572 reviews

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89%
would recommend
to a friend

Customers are saying

Customers value the BackBeat FIT Special Edition Wireless Behind-the-Neck Headphones for their excellent sound quality, comfortable and secure fit, and long battery life. Many appreciate the headphones' water resistance and lightweight design, making them ideal for workouts. While some users found the volume and bass could be improved, the overall positive feedback highlights the product's strengths. Minor concerns were also raised regarding the ease of use of the controls and the range of the Bluetooth connection.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 572 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    amazing sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is amazing like that there is not a long cord but if you have small ears they do not stay in my ears at all. I have to wear a headband to keep them in.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a truck driver and have to use a hand held device. I'm getting poor quality sound and a lot of background noise. When I'm speaking with the other party from the other end they complain about the noise.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue. To do so,

      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone. and test.

      Is the issue is the same we can replace that device. You can use the following url to view the replacement steps.
      http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All Plantronics

  • Rated 4 out of 5 stars

    Made for those on the go!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear these for work and during workout. Initially the ear bud left my ear a little irritated, but I believe it was B/c they were new. After about week, I've had no problem and they work great!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    ok on comfort, poor on sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these were pretty comfortable, but when compared to other ear buds, the sound quality was sub par. I returned them and went with the Powerbeats 2.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review and feedback on our BackBeat Fit Bluetooth headset, we will will forward it to our product managers for consideration when developing new devices.

      Please don't hesitate to contact us at www.plantronics.com/support if you have additional feedback or any questions regarding our products. Plantronics

  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    More volume needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not that loud. They don't fall off that easily but they are manageable. Wish they came in all black.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great for hiking.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that is wireless, no more tangling with my jacket collar. I don't like that it hurt my ear holes after wearing for half an hour later.

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT Bluetooth headset, we will forward your feedback to our team for consideration when developing new products and accessories. Plantronics

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good. The length of the set is a little short. Ok when on. Wearing around my neck when not in my ears is uncomfortable

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our BackBeat FIT Bluetooth headset. We will forward your feedback to our team for future consideration! Plantronics

  • Rated 4 out of 5 stars

    Top Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BackBeat Fit has been the best fitness product for my use. Only downside is the clasps on the cover for charging port wears out after a year. Otherwise, 5 Star

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Get the insurance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First pair I bought wouldn't charge. Thank goodness I bought the insurance. The second pair worked fine. I've been using them for 3 months now no problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones.. Could not get it pricematched as it was over 15 days and within 17 days of purchase costco reduced the price to 55$..so got it costlier...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for music or calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for listening to music, but they work great for hands-free calls around the home without having to keep your phone with you. It’s also easy to operate without lots of buttons and they stay on comfortably.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are exactly what I was looking for to replace and older set of Bluetooth headphones that had broken. They are lightweight and stay in place well while running. No cords to get tangled while weight lifting. Great battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Snug Fit!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for training and the gym! I tried out multiple headphones and use these for moderately active training.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphone are awsum. I use them for a lot of outdoor activities. My only issue is the sound, not as low as other brand but still good.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the durability but connectivity can be spotty. Headphones will connect & disconnect randomly.

    I would recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      That may be an issue with the headset or with the connection between the headset and phone. You might want to try resetting the Bluetooth connection between your phone and headset to see if that helps the issue.

      To do so:
      1. Delete the headset from your cell phone's list of paired devices.
      2. Once deleted, power your phone completely off, then power it back on. This resets the Bluetooth stack in the Bluetooth software on the phone.
      3. Re-pair the headset with your phone and test.

      If the issue is the same we recommend testing the device with another phone to determine if it's on the phone or headset. If the issue persists even on a different phone we can replace that device, it comes with a 1 year warranty from the date of purchase. You can use the following URL to view our replacement steps: http://www.plantronics.com/us/support/kb/detail.jsp?vfurl=/articles/en_US/Warranty/RN9669&retURL=%2Fapex%2FknowledgeSearch®ion=us&p=&c=All&k=replacement&t=All&lang=en_US&popup=false&c=All Plantronics

  • Rated 4 out of 5 stars

    Good for the Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife for working out. They seem to stay connected well and she is happy with them. Cant't go wrong for the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product battery life issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product very capable fully waterproof just needs to have better battery life other than that it is a quality product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones for runners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having the headphones. The fact you can work all the controls on the actual headphone piece is awesome, don't have to fiddle around with iPod or iPhone. A lot easier than the headphones with the cord.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's still too early to tell but so far so good. Works great. I'll let everyone know if this thing breaks down quickly though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for runners

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first pair of Bluetooth headphones I have NEVER had to return for defect issues. My first set were stolen from my car so I replaced them with exact same thing. I love them. No issues.

    I would recommend this to a friend
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