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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 42 reviews

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  • Quality

    Rating 4.1 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers have good things to say about the PL-CT14 DECT 6.0 Cordless Headset Phone. They appreciate its long battery life, good sound quality, and ease of use. The hands-free operation and mobility it provides are also well-received. However, some customers find the dial pad too small and have concerns about the durability of the headsets.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 42 reviews
  • Rated 5 out of 5 stars

    excellent transmission

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It allows me to talk on the phone and get my chores done both in and outdoors.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent and very reasonably priced headset phone. Great clarity. This is a good brand! My last one lasted many years. It came immediately to my house. The first one I bought didn't work at all. (Possibly the battery pack was faulty.) Best Buy personnel were great in taking the return and ordering me a new one, which arrived fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great wireless headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 3rd Plantronics Wireless headset and I continue to love it. So flexible and wonderful.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    may be great for regular use but business is ?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery life is great but headset should be upgraded to prevent breaking in first 30 days. thanks God I got the 2 year warranty so I will be taking it back for a headset replacement in the near future!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love this phone!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being on nonstop calls all day this gives me freedom from the desk

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for at home jobs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved the clarity of audio and flexible to move freely when using.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exellent Phone for Someone on the GO

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, works long distance from base 300'.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good hands free home phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had several of these phones and would recommend them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for a VoIP service, but this is for an analog phone line, so I had to return it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wasn't what I thought it was going to be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was trying to find an ear set with ease of an attached phone. This is bulky, does not fit well in the ear or with my hearing aids. It does not connect well with my main phone system beyond the same room. Wish I could return it but out of the 15 day window and box is opened so BB will not take back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great lightweight phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product, I'm even considerting buying one for home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headset unit.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Platonics are good. I had a line version for 15 years. No problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my business

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this phone. Easy to set up and easy to pack when I go on a trip.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good phone, reasonably priced. I had bought one before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wanted a headset phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This phone is great and is truly just what I needed!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    NOISY!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PRO's> Great battery life! I use it for 8 hours straight and battery barely reaches 3/4 mark. Compact & Lightweight. CON'S> Constant buzzing sound heard by not only myself but also by the caller(s).

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Didn’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It wasn’t compatible with my phone system at work so I returned it.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Our CT14 phone system is compatible with most analog telephone lines but it doesn't connect to other phone systems. We always recommend that you contact our customer care group at www.plantronics.com/support if you have any questions or issues before returning your product. Plantronics

  • Rated 2 out of 5 stars

    Buzzing noice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reviews seemed great so I purchased for my work at home. However there is a buzzing noise and I will be returning this item. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from PlantronicsRepresentative
      Posted .

      Thank you for your honest review on our CT14. We are sorry for your experience, our customer care group is available any time at www.plantronics.com/support in order to assist you before returning your product. Plantronics

  • Rated 4 out of 5 stars

    Great For a While....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 5 or 6 of these units. They work great initially, but develops a bad connection in the headset jack. When I called support, I was told to clean the connector with alcohol, which works for a bit, but the problem returns. They ate so convenient for work-at-home, or just talking on the phone that when one breaks, I buy another one. Not sure how long they will be available. Another thing, buy at least one spare headset a this is usually where the problem resides.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent quality!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset is very comfortable and lightweight. The sound on both my end and the callers end is very clear. The number pad is very lightweight, but if you wear reading glasses, you might need them to operate this device because the pad, numbers and orange back-lit display are very small. The number pad is not back-lit. The belt clip gap is narrow but is secure so if you try to clip it on thicker clothing, it will stay on as needed so you don’t drop or damage it.

    I would recommend this to a friend
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