Customer Ratings & Reviews

I had a great experience purchasing my PlayStation 5 from Best Buy. I originally bought the wrong version, but when I went back to exchange it, the team was extremely friendly, patient, and helpful, making the process quick and stress-free. The PS5 itself is amazing—fast load times, incredible graphics, and a huge upgrade. I’m so happy I get to enjoy my holiday time with my new purchase. Overall, excellent customer service, and I would definitely recommend Best Buy!

Got the PS5 as a Christmas gift to myself. Zero regrets. The graphics are stunning, load times are lightning-fast compared to my old PS4, and best of all, my PS4 games run without a hitch. No need to repurchase anything. As a grown man with grown-man responsibilities, I don’t get much game time during the week, but on weekends? It’s go time. Loving every second so far.

PlayStation 5 is an amazing console with outstanding performance. The graphics quality is incredible, games load very fast, and everything runs smoothly. Setup was simple, and the controller is very comfortable to use. It’s great for both kids and adults, and our whole family enjoys playing together. I highly recommend it to anyone looking for a next-generation gaming experience.

I have had a PS4 for the longest time it still ran good but was very slow and would glitch from time to time. My first game playing on the new PS5 I was amazed by how quickly I loaded in because I was used to waiting at least a minute or two to load into a game. Everything about the PS5 is better. I would recommended buying a PS5 without a doubt.

Game was easy to set up and downloading the Fortnite Bundle and v-bucks was easy and quick. My boy easily figured out how to use the controller was this was his first time using a PS 5. We have added the Spiderman and Jedi Survivor games, and they have loaded quickly and the graphics are awseome!

I gave my kids a choice of a Nintendo switch or PS5 and they chose the PS5. So far the system works great, has great graphics, easy to log into and connect to the TV. Best part was it was on sale for Black Friday. Only issue is it's a little loud when you have a disc in the system.

The PS5 is a great gaming console with impressive graphics and fast loading times. The controller is comfortable and the game library continues to grow. However, the price point is quite high, especially when you factor in games and accessories. It's a solid console for serious gamers, but the cost can be prohibitive for casual players. Overall, it's a good investment if you're committed to gaming, but be prepared for the expense.

The PlayStation 5 delivers fast load times, stunning graphics, and smooth gameplay. The DualSense controller adds real immersion, and setup is easy. A powerful console that truly feels next gen.

The PS5 delivers stunning graphics, ultra-fast load times, and an immersive gaming experience. Its modern design and precise controller make it a powerful console, perfect for all types of g

Works great and the kids love it. Like the slimmer look and that it stands up instead of lays down so it doesn’t take up as much space.

My son loves it Excellent graphics and better than his ps4 Downloading games much faster than previous play station

Love how small it is compared to the big clunky one the first edition also like that it has a lot of storage and it’s compact. I would highly recommend buying it.

First shout out to the employee who took the time to locate the correct console as I wanted the one with a disc drive. The initial start up did not take as nearly as long as expected, also you can load a game via disk at the same time it is updating and setting up. Graphics are great, the remote works across the room just fine. Easy set up. The one downfall is 1TB isn't a lot if you are going to be downloading games but being able to add external memory is great.

I’ve had my new PlayStation since Christmas, and it’s been everything I wanted and more. The performance, graphics, and overall experience exceeded my expectations. I also love Best Buy the purchase process was quick and easy, and I wasn’t sure which option to buy, but both sales reps were incredibly helpful in narrowing it down for me. They even walked me through setting up my new system online and wrote the steps down so I could follow them later.

This PS5 is crazy fast, graphics look amazing and games run smooth. Disc drive works good and I’m loving it so far.

So happy with my purchase. Been wanting one for a few years now. Speed graphics and storgae space made this a no brainer.

Graphics are great and storage is plentiful. Glad for upgrade from 4

This was a Christmas gift for my son and he loves it. He just needs a little more time to practice on it, but I know for sure he will have mastered in no time. To download games is an easy process but I do wish they had more games for younger kids. But I love the fact that he has so much space on the console and he can still listen to music and watch tv.

Great update to my old ps3. FAST. Graphics are fantastic. Easy to upgrade memory.

The PlayStation 5 has been an outstanding console based on my personal experience. The first thing I noticed was the speed—games load incredibly fast, and moving through menus feels instant. It completely changes how smooth and seamless gaming feels compared to older systems. The performance is excellent. Games run very smoothly, with sharp visuals and stable frame rates that make gameplay feel more immersive. Even longer gaming sessions stay quiet, and the console doesn’t overheat, which is something I really appreciate. The DualSense controller is a big highlight. The adaptive triggers and haptic feedback genuinely add to the experience, making gameplay feel more interactive and realistic. It’s comfortable to hold and feels well-built. I also like the overall user interface. It’s clean, easy to navigate, and makes switching between games and features simple. Storage space can fill up quickly with larger games, but overall the system performs exactly as expected from a next-generation console. Overall, the PS5 delivers strong performance, innovative features, and a smooth gaming experience. It’s been reliable, enjoyable to use, and absolutely worth it for anyone who loves gaming.