Customer Ratings & Reviews

This product exceeded my expectations. The build quality feels solid, performance is smooth and reliable, and it delivers exactly what it promises. It’s easy to use, thoughtfully designed, and clearly made with attention to detail. After using it regularly, I can confidently say it offers great value for the price. I would definitely recommend it to anyone looking for a dependable and well-made product.

Not all best Buys are Equal! I ordered this as a Christmas Gift & it said 2-hour pick up. I went 3.5 hours later and was given the worst attitude, the non-compassion..NOTHING!! I was even told, "Well, just cancel it, because it hasn't even been pulled," mind you, this is Christmas Eve. It's like I had no choice to wait, as I walked out an employee told me you can switch your order to another store if it says in stock, I never knew this, ans was very disappointed the Manager didn't tell me either. Well I switched my order, and within 1 hour I recieved my Christmas Gift. They were so sweet, I told them about my experience and he even apologized on their behalf. I was about to write them off, but was reminded that even though one is bad, not all are. The Best Buy in Merrillville deserves the GOLD Star for coming through!!

Easy setup. Fast loading. Graphic great.definitely recommend it .

The speed of this console is awesome. The graphics are great!

I recently purchased my PS5 from Best Buy, and the entire experience was absolutely flawless. The pickup was smooth, fast, and well organized. The staff were friendly, knowledgeable, and even gave me tips on setup and accessories. As for the console itself… WOW. The PS5 is on a completely different level. The speed of the SSD, the stunning graphics, and the fluid gameplay make every moment feel next-gen. The DualSense controller is honestly one of the best parts, its haptic feedback and adaptive triggers make games feel more immersive than anything I’ve ever played. Even loading screens practically don’t exist anymore! I’ve played both single-player story games and fast-paced competitive titles, and the performance has been consistently incredible. 4K visuals are crisp, the UI is smooth, and the console runs quietly even during heavy gameplay. If you’re considering upgrading or jumping into PlayStation for the first time, this is 100% worth it, and Best Buy is hands-down the best place to get it. Excellent customer service, reliable availability, and peace of mind knowing I’m getting the real deal. Absolutely love my PS5. Best purchase I’ve made in a long time!

I finally decided it was time. The PS4 had served faithfully with its humble 500GB, but the call of the PS5 now boasting a full 1TB was getting louder every day. Then Best Buy dropped an offer so enticing it would’ve been a crime to let it slip through the cracks. Decision made. The plan had to be flawless. One discreet shipment, delivered to the house the very next day like a classified operation. No alerts. No suspicion. Just a perfectly timed arrival while Santa was still working on his list. Packing up the PS4 for trade-in was surprisingly painless almost ceremonial. A chapter closed. Within days, the trade-in credit hit, sealing the deal and confirming that this mission was a success. Christmas morning came… and let’s just say Santa didn’t stand a chance. Dad walked away with all the glory, a PS5 loaded with 1TB of possibilities, and a reminder that sometimes the real magic isn’t from the North Pole, it’s from a well-executed plan and a great deal.

With perfect tv setup, the pro version can you an extra kick to the visuals at the comfort of your living room. With PC parts getting more expensive nowadays, it seems we've gone back to square one where consoles are the affordable option for gaming.

it runs great and i havent noticed any overheating problems, the controller also works incredibly well and the battery lasts a good while as well i will say that the cable that it came with does not charge the controller while in rest mode so i do suggest getting another type c cable

A+ good good good good good good good good good good

PlayStation 5 exceeded my expectations as always sony never fails, also the awesome customer service from best buy made the transition smooth and quick coming from the incredible staff. I would buy this console again and keep recommending it to those who want to start gaming asap.

Kids were thrilled to get the PlayStation 5 for Christmas and couldn't believe how much of an upgrade it is over the original Switch they got years ago. The setup was pretty easy, but be prepared to enter your email a few times for certain games during setup! Graphics are great!

Best console on the market with many features and benefits to choose this console like 4k 120hz capable of running 1440p ray tracing and much more disc drive best way to go especially if coming from ps4 games also work and some games upscale for better performance and resolution

Customer service was helpful in assisting me with choosing the right PS5. So far, the console works great. Controller is pretty cool. Haven't tried playing the free game that it came with, will download and play when the nephews come over.

Nice purchaseSo glad I went ahead and bought this. It's been a really great experience so far. Everything works just as advertised, which is always a relief. I'm definitely not regretting this decision at all. Totally worth the money spent!

It’s really good game the controller has vibrant motion from the games you play

I love this console. Was super easy to set up and the games graphics look so real. I am 100% happy with my purchase. I am playing games more often than I used to because it also doesn't have playing issues like glitching and slow rates.

Great product!!! Best buy really made it easy for me to get the item delivered The PlayStation 5 is a powerful, feature-rich console that delivers fast performance, impressive visuals, and one of the most enjoyable overall gaming experiences available today

Great deal, quality, and packaging. The graphics with this system are phenomenal. I ordered it, and it was ready the same day. I did curbside pickup, and it was ready in under 5 minutes. Great job Best Buy!!

Playing Fortnite on the PS5 is nothing short of incredible. The graphics are stunning, crisp, vibrant, and incredibly smooth thanks to the PS5’s powerful hardware. Load times are practically nonexistent, so you’re dropped into the action faster than ever. The DualSense controller adds a whole new layer of immersion, with haptic feedback and adaptive triggers making every moment feel more intense and realistic. Whether you’re building, battling, or exploring, the gameplay is seamless and responsive. The PS5’s enhanced performance means no lag, even in the most chaotic firefights. Plus the audio quality is top notch, making it easy to hear every detail and communicate with your squad.

Purchased for my Grandchildren. Best Buy made my purchase so quick and easy. Grandchildren are on it a little too much. Graphics are incredible. Games are so much better than I ever played back in the day.