Customer Ratings & Reviews
- Model:
- PFTL59420
- SKU:
- 6424918
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers value the 505 CST Treadmill for its ease of use, quiet operation, and affordable price. Many appreciate its compact size and the inclusion of a fan. However, some experienced issues with the belt, assembly process, and motor, while others reported problems with the incline function. A few customers also found the treadmill to be excessively heavy.
This summary was generated by AI based on customer reviews.
I wouldn't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in treadmill not smooth at all want return but don't have box
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Faith
We are very sorry that your treadmill isn’t as smooth as you had expected. Can you give us more information about the smoothness that you are referring to? Know that we care about you and your full satisfaction which is why we are here to help.
Please contact us with more information to: [email protected] so we can assist you further. Your personal case ID number is: 1-R100582. We look forward to making sure your treadmill is working correctly as soon as possible.
Thanks! - ICON Health & Fitness
basic with bad programs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works ok. The built in programs are not easy to understand and seem to only be made for people running not walking. Never activated the ifit programming so I can't speak to that. It's clear they don't want you using the built in programs though.
No, I would not recommend this to a frienddifficult set up - short life span
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very difficult unit to put together. We did get it set up which took two people. It can not be done with one. It worked great and appeared to be a solid machine. We were very happy for one month. However, after one month the screen started blinking and it completely stopped working. I've attempted to get help from Best Buy. But I've been transferred four times without assistance and then disconnected from the system. It has been a very negative experience without resolve. The machine is very heavy so I'm not sure if I can take it back to the store since there appears to me no other available help.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .saccustomer
We sincerely apologize that the retailer could not help you with your treadmill.
Please know that we are here to help you diagnose and resolve this for you. In addition, this unit comes with a one-year part and labor warranty which should cover any of your service needs.
Please email us at [email protected] with your unique Case ID #1-R101995 so we can get you back on your treadmill.
Thanks! - ProForm
ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok, no the best performance but good for like a everyday working out.
I would recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Lila
We are glad you feel your treadmill is good for every day working out. Can you give us more information on why you feel your treadmill’s performance is just okay for you? Your feedback is very appreciated so we can continue to improve our products.
Your full satisfaction with your treadmill is one of our top priorities. Feel free to contact us directly at: [email protected] so we can hear more about your experience and make sure your treadmill is performing as it is designed to. Your personal case ID number is: 1-R100680.
Thanks! - ICON Health & Fitness
It's ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy shipped me a returned unit that was missing peices
I would recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Brad
We're sorry your unit was missing pieces. This is highly unusual and inconvenient. We would like to make sure you get the pieces needed for your treadmill to be complete.
Please contact us at [email protected] with the case number, 1-R101813, in the subject line.
Thanks - ProForm
ProForm Treadmill
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and delivery. IFit component not required.
I would recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .BB22
We are glad to hear that the set up and delivery of your treadmill were easy for you. Know that we care about you and your full satisfaction.
If there is anything we can do to help improve your experience with your treadmill, let us know. We can be contacted directly at: [email protected] at any time. Your personal case ID number is: 1-R100192.
Thanks! - ICON Health & Fitness
C B
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit did not function after long overdue delivery and install. Supervisor promised next day replacement, which did not occur. No contact from manager or installer as of this date. Waited on hold for over an hour to speak with a representative and requested contact with management to no avail. Have Ben a loyal customer and am extremely disappointed with the entire process. Availability to local store is very inadequate, installation crew very incompetent. Very disheartened by the entire process. Someone should be accountable for this mismanagement.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .CBLitton
We are sorry for your experience with delivery and installation delays and customer service. Were you referring to management through BestBuy?
Please allow us to help with your equipment directly. Email us at [email protected] with your case #1-R101371. We will look into the options we can provide to you.
Thanks -ProForm
- Cons mentioned:Belt
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The belt is so thin it’s like running on metal. Not good if you have knee problems. Also, less than a year after buying and the belt doesn’t stay in place. It makes weird noises.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Georgia
We’re sorry this treadmill doesn’t meet your personal preferences.
This model does contain rebound cushioning to provide a softer landing with every step. You may prefer a treadmill with more robust cushioning that provided on this treadmill.
If the belt is slipping, there are instructions for shifting the belt to the center again found in your user manual on page 28. Please follow these instructions and if you need further information, email us at [email protected] for further assistance.
If you reach out to us, reference your case number in the subject line: 1-R102221. We are here to help improve your experience with this equipment.
Thanks - ProForm
⭐️⭐️
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t really like this one because the material and the band is so cheap, every time that I was trying to run I felt like I was about to fall
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Rtc91
Thank you for your purchase and feedback. We are sorry the material of this treadmill doesn’t meet your expectations. We do our best to make high quality products for our customers but we understand that everyone has different preferences. Can you give us more information on what made you feel like you were about to fall?
Your feedback helps us to continue to improve. Contact us directly at: [email protected] so we can learn more about your experience and make sure you are fully satisfied. Your personal case ID number is: 1-R100197.
Thanks! - ICON Health & Fitness
Treadmill
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The treadmill is great so far. Only thing i was disappointed about is the Bluetooth u can only use it with the ifit app. U cant hear any music on ur phone.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Mikecole30
We’re so glad you’ve found this treadmill to work well for your workouts and we’re proud to be a part of that.
Sorry that this model does not support bluetooth connections for music from your phone. We hope you have been able to use iFIT to enhance your fitness routines.
Let us know if you have any questions or concerns by emailing us at [email protected]. We’re rooting for those fitness goals of yours!
Thanks -ProForm
Didn't work ... returned it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit never worked properly ... would stop randomly every few minutes. Sometimes after a minute. Return was a breeze - ... Best Buy and the Total Tech Membership rocks! About the treadmill itself - ProForm makes it near impossible for us to use it without iFit membership. There is a manual mode where you don't need iFit, but not documented anywhere. Had to call their customer service.
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Fan, Noise level
Overall a good purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was an upgrade from a very old, basic treadmill we had. It was pretty easy to put together, but you definitely need two people. I mainly bought this because I saw it had an indented part to the front panel where you can rest stuff like phones and music players, or even rest a large, heavy book if you're walking and wanting to read. The side compartments are very spacious - I was able to put a smaller book in one and a drink in the other. My boyfriend noticed how quiet this thing was compared to our old one, and he said underneath had a bunch of movement and suspension while I ran at 5mph which seemed to do very well to keep the run quieter overall. This also seemed to help keep the panel stable so your stuff isn't shaking or moving while you run. You can't bluetooth your phone audio to it apart from the iFit program, I think, but there is an aux 3.5 mm connector and I really enjoyed listening to my music via its speakers using that connector. The fan is great. The display lets me choose which setting to show (distance, speed, etc.).The most annoying part was just activating the treadmill - I had to create an iFit account and activated the free membership - they require you to put in credit card info in order to complete the free order. VERY frustrating. Be sure to cancel the auto renew of the membership after if you really don't want it. I still haven't figured out how to delete my credit card info from their site. Also activating the treadmill was a problem - the red warning on the panel had an activation code that did not work when I tried activating that via iFit's site. iFit.com/activate kept bringing me to a login screen. So I had to call Proform support. Luckily, automated system said for activating the product with iFit, to press and hold the iFit program button until there was a green light lit up above the icon. I don't really know what the red image's activation code was for. My boyfriend thought maybe iFit DID activate the product even though the iFit page said the code wasn't valid. Regardless - after 15 minutes of headache, I was finally able to use the treadmill. I was going to give it 4 stars for the activation headache but I really did like my first workout on it so I'll keep it at 5. The Proform site was really easy to set up with registration. I just wish you could buy a great treadmill nowadays without the dependency of a workout program or giving your address, credit card info, and phone number to people who don't need it, JUST to use it. Maybe I did something wrong - maybe Proform can clarify this by responding to my review in case I did do something I could've avoided with activation, for potential future customers. :) Else, Proform - make this iFit stuff optional for people. People like me who are forced to sign up for these programs will definitely NOT renew due to frustration of being forced to sign up in the first place. But if I got something wrong - then update your instructions, please. :)
I would recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Thank you for taking the time to write such a detailed review. We are glad that you are enjoying your ProForm treadmill.
An iFIT membership is not required to use your treadmill; however, we encourage you to use the included 30-day free trial. When activated, your treadmill provides a unique fitness experience that will allow you to view the beautiful scenery from around the world or studio classes, if you prefer. A credit card is required to activate your trial membership, but you do not receive a charge. After enjoying the free trial, if you still want to cancel, you continue to have access to a selection of onboard workouts and manual mode. T
If you do not want to use the free iFIT Membership, follow the prompts on your machine to use manual mode.
If you have any further concerns or questions, please get in touch with us at [email protected] for solutions.
Thanks! - ProForm
Don't buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started to use it is vibrating and thumping sound. It needs to be programmed, you can not just turn it on to walk or anything else with it.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .mutha
We are sorry to hear that your treadmill started vibrating and making thumping sounds when you started using it. It is very uncommon for this to happen if assembled correctly. We guarantee a working unit upon delivery and will take the necessary steps to ensure your treadmill is working properly.
Contact us directly at: [email protected] so we can take a closer look into this. Your personal case ID number is: 1-R100778. We look forward to getting your treadmill working as it is designed to.
Thanks! - ProForm
can't use the treadmill
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this treadmill and know I can't turn it on until I pay for an IFIT membership that I do not want!!!!! This is a scam. If I had known this I would not have purchased this treadmill I am very dissatisfied with this whole purchase!!!
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Shopper65
Please know that your treadmill is fully accessible without an iFIT membership. You are free to use all features without iFIT. We allow you to access iFIT membership for a limited free trial that can then be canceled easily anytime to avoid any renewal fees.
We’re sorry for the misunderstanding and hope you can enjoy the machine for your fitness needs. Reach out to us for assistance at [email protected] if needed.
Thanks - ProForm
Received a repackaged partially functioning item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We thought we were getting a new treadmill. This one looked like it had been repackaged. Then the incline function did not work. We were told it will take 2 weeks for a technician to come to replace the motor. I will be reluctant to order from Best Buy again.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Disappointed
We are sorry to hear that this treadmill appeared to be repackaged and is in need of repair/replacement as purchased. We would like to find out more so we can manage this issue directly.
Please give us more details by emailing [email protected] with your personal case #1-R100954. We would like to ensure you have a working treadmill for your fitness needs.
Thanks -ProForm
not worth the $$$
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its been less than a year & its slowly breaking down. I turn the speed up but 3.0 is the fastest it will go. also missing parts, not really happy with it. going to wait till it dies, than buy a different brand.
No, I would not recommend this to a friendBuy another treadmill
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had it for a year now. I would not recommend it as it is basically not functioning at this point, and it already started to mulfunction a few months as it would randomly stop, and skip.
No, I would not recommend this to a friendDon’t Bother
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down within the year, got protection and it was pointless. Literally still paying it and it cant be used.0
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Cindy
We are sorry that this treadmill is not working for you. What service have you received on this so far? We are here to help.
We ask for patience during this busy season as we strive to meet each individual request as it comes in. We are facing a higher volume of requests in recent weeks.
Contact us at [email protected] with your case number, 1-R102251, so we can offer more detailed assistance in your situation.
Thanks - ProForm
Never buy a treadmill
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth buying at all. Barely made it past warranty expiration. Luckly i got the protection plan with geek squad.
No, I would not recommend this to a friendAwful design
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Belt ripped within the first 2 months of use with under 200 miles on the product.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .jamesbaxter
Thank you for your feedback. We are very sorry that the belt ripped on your treadmill within two months of use. It is very uncommon for a treadmill belt to rip especially within only two months. Know that your treadmill is backed by a 10-year frame warranty and a 1-year parts & labor warranty.
We want your treadmill up and running as soon as possible. Please email us directly at: [email protected] so we can help you with a warranty claim. Your personal case ID number is: 1-R100691. We look forward to assisting you.
Thanks! - ICON Health & Fitness