Customer Ratings & Reviews
- Model:
- PFEX63919
- SKU:
- 6433908
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are positive about the Carbon CX's ease of use, price, and quiet operation during workouts, with many praising its straightforward assembly. However, customers are negative about the seat comfort, finding it uncomfortable for extended use, and some also expressed concerns about the resistance levels and pedal durability.
This summary was generated by AI based on customer reviews.
The perfect gift!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a gift for my sister and she loves it! Very sturdy and well built. And the set up crew was amazing!
I would recommend this to a friend- Cons mentioned:Resistance
Kinda, sorta good.. But NOPE.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The bike is well made, looks good, very stable as it is heavy and doesn’t feel cheap at all. But it has serious design flaws that you need to be aware of before you consider buying it. Do not buy it for iFit. It sure is great marketing but you will be disappointed. See other reviews that go into detail why. The controller location us idiotic. It’s part of the tablet stand and if you’re like 99% of people working out, you’ll have your tablet up to watch movies. And guess what, there’s no way to change the resistance unless you move the tablet out of the way. I made it work for me by removing the controller and zip tying it to the bar close to where my right hand usually is. The resistance goes from 1-16. Quite literally, 16 is not even half the max resistance you get on a typical bike you use at the gym. It’s so weak. I “fixed” it bit and adjusted the nut holding the resistance magnets in place and even bent the metal where the magnets are glued on so it’s closer to the flywheel. Even after that, 16 is barely enough resistance for you to do standing sprints. I never gave up on the bike as I found ways, no matter how crude to make it work. But what drove me nuts is when it developed a nasty squeak from the crank spindle or bearings. I have torn it apart several times to grease it. It quiets down for about 10 mins then the same problems comes back. It’s a good bike on paper, but personally, for the price I would recommend that you find something else.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .FrancisG
We’re sorry the controller location didn’t fit your preferences and that this bike has developed a squeaking in the crank spindle or bearings.
We commend you on all the inventive ways you have found solutions to your issues on your own. However, we would like to assist you as well. Have you reached out to us for any help?
After altering the machine as you have done, the warranty may be impacted. However, we can look into any options available to you to remedy the squeak and any other concern you may have with this bike.
Please reach out to us at ce@ProForm.com with your individualized case number in the subject line, 1-R101819.
Thanks - ProForm
- Cons mentioned:Resistance, Seat comfort
NO resistance with this bike..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.IF you are looking for a bike that has any resistance this is NOT IT! Settings 1 through 14 have no appreciable difference in tension at all. level 15 and 16 do slightly increase the tension level. Not a lot at all. I bought this bike to get a good work out.. Hard to get a good work out with no resistance!!!! And yes everything is working fine. I can watch the magnets move down as you turn up the level.. Thay just dont get close enough to the wheel.. And the SEAT sucks like eveyone else is saying.. I am 5'10 and 185lbs
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Jason
Please accept our apologies for not fulfilling your expectations. We are here to help.
Our bikes are equipped with basic saddles knowing that most people will replace them with a seat that fits their seat bones more appropriately. Due to the large variety of shapes and sizes, there isn’t a one-size-fits-all bike saddle. Many members have reported increased comfort from adding a gel pad to the seat or wearing padded bike shorts.
You should notice a difference in the resistance; therefore, we would like to speak with you and troubleshoot the bike to correct this.
For the best experience, email our Member Experience Team at ce@ProForm.com with your unique Case ID #1-R102661 in the email’s subject line. Please include your order number, model number, and any other information about your purchase in the email so we can find your account details as quickly as possible.
Thanks! - ProForm
- Cons mentioned:Resistance, Seat comfort
I would give it a 0 if I could!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible bike! This is the worst bike I've ever had. It came flawed. The resistance bar keeps clamping down on the wheels and the screen display did not work well. The seat and pedals are hard as metal. I took the resistance off and just ride for speed as a stress reliever. All of this fancy technology is not worth it. I'd rather just buy a simple old fashioned bike.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Bory
Thanks for the feedback. We’re sorry this bike did not meet your expectations or personal preferences. To ensure that you are experiencing the highest quality our design can provide, we would like you to contact us so we can further assess the state of this unit in particular.
Email us at ce@ProForm.com with your individual case number, 1-R102010, so we can look into this in more detail and make sure all is working properly as designed.
Thanks - ProForm
Stopped working after few months.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a while but console stopped working and without the console not able to change tension. Proform wants 165.00 to replace
No, I would not recommend this to a friendGood buy worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This gave me a great workout from the resistance Folds up and fits into just about any space within your home
I would recommend this to a friend- Cons mentioned:Pedal
Broken Pedal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Bike pedal is broken and will not stay on. We have tried numerous times to tighten it but it will not stay on during a workout.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Pedal
Please accept our apologies for this inconvenience and allow us to help you get this pedal repaired.
Your bike includes a 10-year frame, 1-year parts and labor warranty. Our Warranty Department is here to help you. Contact them at 800-677-3838 or visit info@utserv.com.
You may also reach our Customer Experience Team at ce@ProForm.com with Case ID #1-R102625 in the email's subject line. Please include your order number, model number, and any other information about your purchase in the email so we can find your account details as quickly as possible.
We ask for your patience during our busy season and assure you we are trying our best to help every member.
Thanks! - ProForm