Customer Ratings & Reviews
- Model:
- PFTL99920
- SKU:
- 6426189
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are impressed with the Carbon T10 Treadmill's ease of use, quality, and quiet operation. Many appreciate the iFit integration and built-in fan. However, some customers found assembly challenging and experienced issues with Bluetooth connectivity and occasional software glitches. The treadmill's substantial weight was also noted by some users.
This summary was generated by AI based on customer reviews.
For what
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far so good....no problems...I like it and recommend
I would recommend this to a friendputting in the work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Met all of my family's needs for walking and running.
I would recommend this to a friendEnjoyable
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with it so far. Enjoy the IFit application.
I would recommend this to a friendOk treadmill
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t fold up compactly like the description says.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Nothere
As pictured in this product page and description, this treadmill folds up vertically for storage.
The treadmill measures 57.5” H x 35.2” W x 73.5” D when in use. This can be folded to a measurement of 63.9” H (slightly taller), 35.2” W (same), and 41.5” D (this is the space saving measurement).
Please reach out to us at ce@ProForm.com with your concerns or questions and we will be happy to help you fully enjoy your equipment.
Thanks - ProForm
- Cons mentioned:Bluetooth
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product will not install the system update that it requires. Unable to connect to Bluetooth. Product came with a dent and it wasn't a floor model.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Carter
We’re sorry this equipment is having trouble installing a system update and has been unable to connect to bluetooth. What are you trying to sync this treadmill with through bluetooth?
The console has the ability to link with a compatible bluetooth heart rate monitor. Have you contacted our customer care for assistance?
It is highly unusual for one of our treadmills to arrive with a dent, and we apologize for this. The treadmill comes with a year's parts and labor warranty and 10-yr frame warranty. Contact us to get a replacement sent your way asap.
We’d like to offer you assistance with any of these issues you are facing. Contact us at ce@ProForm.com with your case #1-R101198. Let’s improve your workouts on this equipment so you can reach those fitness goals.
Thanks -ProForm
Poor machine.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incline did not work on a $1000 machine. Then getting it replaced has been a nightmare. Bestbuy outsources their delivery people that dont ring doorbells when they arrive.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Doesnnotwork
Sorry that the delivery experience has not met your expectations and that the first unit received had to be replaced. However, we hope your experience with the new machine will improve your opinion of our equipment.
Please return to update your rating once you have had the chance to exercise on a quality machine. If you have any questions about your treadmill, we are here to help. Email us at ce@ProForm.com for assistance. We ask for patience during this busiest season of the year, and assure you that you will receive a reply as soon as possible.
Thanks - ProForm
Keep looking.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iFit membership costs an arm and a leg. Connects to Wi-Fi but won’t complete update. Basically it’s an over priced treadmill.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Mike
We appreciate your feedback regarding this treadmill as well as the price of our iFIT Memberships. Our management team continuously looks at the pricing of iFIT to ensure it reflects all that is being offered.
Please know that WiFi and iFIT are not required in order to use this treadmill. It can be used in the manual mode without a paid membership or internet connection.
If you need assistance with the updates on your treadmill, we’ll be happy to help. You can find us by calling (833) 680-4348 or visit us at my.iFIT.com.
Thanks! - ProForm - Powered by iFIT
Bad Purchasing Experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased almost a month ago and am still unable to get the service done. The service team no show no call on the scheduled date. I have been waiting for a reschedule for more than a week. With three escalations, and still not hear anything back. ProForm should probably evaluate if Bestbuy is a qualified carrier to partner with.
No, I would not recommend this to a friendUnhappy Best Buy Customer!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a lemon straight out of the box after it was installed and no follow up support on fixing this item or just a no show finally after almost a month sent back for a refund. Don’t recommend this item, and very unhappy with the follow up customer service on this item.
No, I would not recommend this to a friendNo thank you
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hard to put together but that isn't their fault...once I got it together it worked OK for a few weeks...noisy / squeaky but otherwise OK. I would mirror others thoughts that it is annoying trying to just do a manual run, without a paid instructor led run. Unfortunately, I was using it today, about 40 mins into a run, and it just stopped, hard. I almost hit my head. Now I'm scared to use it.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Sean
Let’s look into the squeaking and help troubleshoot the reason this unit stopped during use. This does not sound like usual quality performance.
Email ce@ProForm.com with the case number, 1-R102452, in the subject line so we can look into your account in more detail. Please include your registration information, model number, and purchase information. We ask for patience as we work to respond to all requests currently coming in during our busiest season of the year.
Thanks - ProForm
Do Not Buy From Bestbuy!!!!!!Horrible Total Tech S
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine was delivered with no incline. Totally damaged. I called tech support and Emmett from corporate office told me he can’t pick up my lemon on he weekend. I work during the week. He spoke very poorly to me. Walmart is one million times better than bestbuy any day of the week. Stay away from bestbuy and that rip off total tech.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Godsdaughter
We’re sorry you received a damaged unit and did not receive satisfying services as a result of this discovery.
Please reach out to us directly and we can help you with a replacement if desired. We’ll look into your situation and help you as soon as possible. Email ce@ProForm.com with your case number, 1-R101886, in the subject line.
Thanks - ProForm
would not recommend if you don't have good WiFi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This looked like it was going to be a great treadmill for the family and I used it for 7 days with no problems. My boyfriend went to run on it and the wifi stopped suddenly which made the belt stop suddenly in mid-run and he twisted his knee and almost fell off.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .ShanieD
We’re sorry that this sudden stop caused your boyfriend to fall. We take all safety concerns on our equipment very seriously. Have you contacted us about this?
Email us at ce@ProForm.com so we can come up with an appropriate solution for you. Reference your case number, 1-R102172, in the subject line.
Thanks - ProForm
Terrible product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it as a Christmas present for my wife. She has used it for only a few weeks and the motor went bad and it will not incline. Terrible quality! Then today I saw more reviews with people having the same issue. Do not buy this! Save your money.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Travis
We are sorry that there seems to be a problem with the incline or motor on this treadmill unit and would like you to know we are here to help. We understand how eager your wife must be to get back on her fitness routine, but ask for your patience at this time during our busy season.
We are facing a higher than usual amount of requests and answer these requests first come-first served. However, we are confident that we will be able to offer you an appropriate solution for your situation.
Email us at ce@ProForm.com with your individualized case number, 1-R102264, and we will get back with you as soon as possible. For the quickest and most helpful response, include all information in this email. Video footage of the problem is especially helpful.
Thanks - ProForm
Defective
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Treadmill came defective. Spent time assembling it for nothing. Avoid this treadmill
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Serina
We are very sorry your treadmill arrived defective. Know that we guarantee a working machine upon delivery. Your full satisfaction is very important to us which is why we are here to help.
Please contact us directly at: ce@proform.com so we can get your treadmill work as it is designed to. Your personal case ID number is: 1-R100150. We look forward to reaching your full satisfaction.
Thanks! - ICON Health & Fitness
Treadmill not user friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not use the treadmill since I purchased it. It keeps uploading updates without success. It’s not user friendly - difficult to use. I intend to return.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Andrea
We’re sorry the console on this unit needed updates, and understand how this was not working as expected. Visiting ifit.zendesk.com for more information and to reach out to us for assistance with the unit.
If you are still in need of more help, email ce@ProForm.com.
Thanks - ProForm
BAD QUALITY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could never use the treadmill. First time I tried , the monitor went blank . Horrible !
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Areid
We are very sorry to hear that the motor on this unit wasn’t working when you first tried it. It is uncommon to receive a unit in this condition. We’ll be happy to assist you with this so you can use your treadmill as soon as possible. Please contact us at (833) 680-4348 or visit my.iFIT.com.
Thanks! - ProForm - Powered by iFIT
Run from this site
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used twice and broke. Delivery through Best Buy was awful. Didn’t show up three times and damaged my floors and walls the last time.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Christine
We are sorry to hear that the delivery service through this retailer damaged your property when they installed this equipment. We also want to look into what has gone wrong with this machine.
Can you email us with further details about what has happened and describe how this machine has broken? Let’s troubleshoot and get it working again so you can get back to your fitness routine.
Email us at ce@ProForm.com with the case #1-R101405. We’ve got this!
Thanks - ProForm
Horrible experience
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit did not work when Best Buy delivered and installed it. Just left it at my house
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .John2163
Sorry that this unit was left at your house in a way you did not expect.
Did the treadmill get assembled and tested out?
We guarantee working equipment upon delivery and will assist you with anything you need to get this treadmill working for you. Please email us at ce@ProForm.com with your case number, 1-R101836, in the subject line and include any pertinent information about the model and purchase.
Let’s get you working toward those fitness goals.
Thanks - ProForm
Great for the occasional runner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm rating this as 3 stars because it only lasted 3 years. For a product with this brand name and recognition, I would anticipate it having some longevity however the products base board (walking platform) cracked while I was running just after 3 years of ownership. I'm 6'3 215lbs and run about 5 miles 3 times per week, so I got pretty good usage out of the treadmill. However my Geek Squad Protection plan expired 4 days before it broke which is really unfortunate because Best Buy does not offer to repair the machine only to replace it; if it breaks within the 3 year time frame. I'm a little bitter due to it breaking 3 years and 4 days after being purchased and now I have this huge hunk of machinery that is not safe to use. I will say that prior to the walking platform breaking on me the machine itself is a good treadmill. The platform isn't very cushioned so it does feel similar to running outside but if you're looking for a temporary treadmill to use on an occasion this is probably a good choice to purchase. If you're looking for something to last the next 5-10 years or be used daily I would not consider this one.
No, I would not recommend this to a friendOk with some faults
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint with this treadmill is that you have to bypass all of the iFit screens to get to manual mode even if you don’t have an iFit account. Also there were a few times our wifi went out due to a thunderstorm and I was trying to use the tread. It took me forever to figure out how to use it without wifi and when it started to work, the screen would flash on and off the whole time I was running.
No, I would not recommend this to a friend