Customer Ratings & Reviews
- Model:
- PFTL87720
- SKU:
- 6424945
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers value the Carbon T7 Smart Treadmill's ease of use, quality, and touchscreen. Many appreciate the iFIT integration and the relatively quiet operation, although some found assembly challenging. A few users reported issues with the running belt. Overall, the positive feedback on the user experience and features outweighs the negative comments regarding assembly and belt issues.
This summary was generated by AI based on customer reviews.
Love It!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was one of the best items I have purchased from Best Buy. I love the Ifit workouts.
I would recommend this to a friendWALK OR RUN
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been great so far. The 1 yr free ifit membership is an excellent bonus
I would recommend this to a friendWorth to buy
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and worth to buy. We're using it everyday
I would recommend this to a friendHighly recommend
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it.. highly recommend click here: https://bit.ly/3HlcJ9x
I would recommend this to a friend- Pros mentioned:Ease of use, Noise level
Excellent for use everyday
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you're looking for a treadmill that's simple to use and easy on your joints, this one's a winner. I’ve been using it for a few weeks now and honestly, I’m pretty impressed. First off, it's super user-friendly. You don’t need to be a tech genius to figure it out. The buttons are clear, the screen shows everything you need (like speed, time, distance, and calories), and it even has quick-start options so you can just hop on and go. One thing I really love is how gentle it is on the knees. The belt has a nice cushioned feel, so even after longer walks or runs, my legs don’t feel beat up. Great if you’ve got knee issues or just don’t want to feel sore the next day. Folds up easily, which is perfect if you're short on space. Has built-in speakers and a spot for your phone or tablet, so you can watch shows or listen to music while working out. There are preset workout programs if you want some variety, or you can adjust everything manually. It’s also nice and quiet, so you won’t wake up the whole house if you’re working out early or late. Overall, this treadmill is a solid buy if you want something reliable, comfy, and easy to use. Whether you're walking, jogging, or getting in some serious miles, it does the job without any fuss.
I would recommend this to a friend Proform Carbon T7 Treadmill
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation, setup, and takeaway of old treadmill went well. Completely satisfied.
I would recommend this to a friendProduct stopped working in a year, bad support
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working last week. Called Geek Squad. Pretty bad hold time. Then they called me since I selected that option. The rep put me on hold and never got back. Tried this again. Same thing. Then the rep told me that I should call proform since its under warranty. Called proform. They make me do their diagnostic, instead of sending someone out. Now they are going to send a part which they expect me to change instead of sending a technician. Lets see how that goes. Will update review once and whenever this is resolved.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Jmodak
We are sorry the expected technician was not seen as necessary for this servicing. However, we do contact service technicians if desired.
We stand by our products and will do whatever is needed to ensure your treadmill is working properly.
Please email us if you need further assistance at [email protected]. Your case number is 1-R103023. Place it in the subject line for attention when you contact us.
Thanks - ProForm
Sturdy and powerful. A good value.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful enough for 220lb person like me. Comfortable pain free runs so far.
I would recommend this to a friendPretty Good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s very good. It feels very supportive when running.
I would recommend this to a friendDisplay stopped working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display stopped working after only 1 month and Pro-Form will not respond to my requests for service. I can still get the belt to run after pressing on random spots on the display but this is definitely not what I paid for.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .NeilB
We’re sorry about this issue, but are confident that a fix is available to you. Sorry about the delay but we will be in contact with you soon.
If you have yet to hear from us, email [email protected] to reach our Customer Experience team. Include your order information, and place your case number in the subject line: 1-R102944.
Thanks - ProForm
Great machine!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple process to put it together. Works great. Love the IFit workouts!
I would recommend this to a friendWorth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far am loving this product. Good for home use..
I would recommend this to a friendLove it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving this!! Especially the iFit programs. Well worth the investment
I would recommend this to a friendSucks
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware: you cannot use the treadmill without the ifit app that they force on you. Currently, I cannot even start my treadmill because ifit doesn't load. I just want to walk for my health. A waste of $700.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Disappointed
We are sorry for any miscommunication regarding iFIT and your treadmill. This machine can be used without an iFIT Membership in the manual mode. In the corner of the screen on your unit, should be a “Continue without logging in”, “Manual Mode”, or “Skip” button. This will allow you to use your treadmill in the manual mode without an iFIT Membership.
If you have further questions on how to use your unit in the manual mode, we will be happy to assist you. You can call us directly at (833) 680-4348 or by visiting our help desk at iFIT.zendesk.com.
Thanks! - ProForm - Powered by iFIT
New beginning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love my treadmill. O habe been on it since purchasing it
I would recommend this to a friendGift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my daughter and she loves it. Nice features
I would recommend this to a friendDont get a screen unless you use ifit for 40 a mon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stinks cause when you buy online its very missleading to see speakers that can only be used for ifit app and the screen also was a big waste of money if you can only use it to be riped off by ifit
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Tammybradley
We are sorry for any misunderstandings regarding the speakers on this unit. Please know that the speakers on this unit can be used to play your own audio without an iFIT subscription. This can be done by plugging a 3.5 mm male to 3.5 mm male audio cable into the jack on the console and into a jack on your personal device. This audio cable can be purchased at most electronics stores.
For more information, we invite you to see page 26 in your users manual. If you have other questions, we are here to help. We can be contacted at [email protected] or by calling (833) 680-4348.
Thanks! - ProForm - Powered by iFIT
Cant use it.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Besides the top console not aligning properly the system comes with the wrong safety key. The one I got has these two metal prongs that are stuck in, while on the machine side there are no holes for the prongs to go into. The machine will get out of the error mode if I put the key on but when I start running the shaking causes the key to fall off causing me to run into the front console.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Allen808
This is very unusual and we want to apologize for any error that has occurred with this unit. Let’s get this remedied asap so you can proceed with your planned workout routine.
Email us at [email protected] with the case number, 1-R102445, in the subject line and we will respond as soon as possible. Please be patient as we are facing a higher than usual number of requests during our busiest time of year. We assure you that we will respond as soon as we can.
Thanks - ProForm
Great buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giod product and I would recommend it to a friend.
I would recommend this to a friendDon’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited when I bought this however according to the instruction manual I was not provided with all of the necessary parts. Additionally the incline does NOT work and the treadmill is extremely loud. The only reason I still have this treadmill is due to the fact that I already set it up and the only way to return it is to disassemble it. I would not recommend this product unless Best Buy is going to provide the missing equipment and explain why the incline doesn’t work
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Jelly
Hi there. Sorry you didn’t receive all the necessary parts for this treadmill. Best Buy may not have them but we do!
We’ve got your back. Contact us directly and we will get those parts sent to you asap.
Also, for your convenience with assembly, this treadmill has detailed 3D instructions on the free app called BILT to help you along step-by-step. Try using that when you receive your replacement parts and your treadmill should be up and working correctly in no time.
Let’s also help troubleshoot your incline. Since you are missing parts, that may be the problem. However, we aren’t sure what parts you are missing until you email us. Describe the problem in your email and we will be on it.
With your personal case #1-R101190, email us at [email protected]. Let’s get you moving toward those fitness goals pronto.
Thanks -ProForm