Customer Ratings & Reviews
- Model:
- PFTL87720
- SKU:
- 6424945
Rating by feature
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 3.9 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers value the Carbon T7 Smart Treadmill's ease of use, quality, and touchscreen. Many appreciate the iFIT integration and the relatively quiet operation, although some found assembly challenging. A few users reported issues with the running belt. Overall, the positive feedback on the user experience and features outweighs the negative comments regarding assembly and belt issues.
This summary was generated by AI based on customer reviews.
Don’t buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited when I bought this however according to the instruction manual I was not provided with all of the necessary parts. Additionally the incline does NOT work and the treadmill is extremely loud. The only reason I still have this treadmill is due to the fact that I already set it up and the only way to return it is to disassemble it. I would not recommend this product unless Best Buy is going to provide the missing equipment and explain why the incline doesn’t work
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Jelly
Hi there. Sorry you didn’t receive all the necessary parts for this treadmill. Best Buy may not have them but we do!
We’ve got your back. Contact us directly and we will get those parts sent to you asap.
Also, for your convenience with assembly, this treadmill has detailed 3D instructions on the free app called BILT to help you along step-by-step. Try using that when you receive your replacement parts and your treadmill should be up and working correctly in no time.
Let’s also help troubleshoot your incline. Since you are missing parts, that may be the problem. However, we aren’t sure what parts you are missing until you email us. Describe the problem in your email and we will be on it.
With your personal case #1-R101190, email us at ce@ProForm.com. Let’s get you moving toward those fitness goals pronto.
Thanks -ProForm
- Cons mentioned:Belt
Horrible
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This treadmill only lasted my family and I about 6 months. The belt stopped working out of nowhere. Best Buy and ProForm are no source of help either.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Horrible
Oh no! Your treadmill should certainly last much longer than 6 months. We’re sure you are eager to get back moving toward those fitness goals.
This treadmill has a 1-year parts and labor warranty in addition to its 10-year frame warranty. You’re covered! We’re not sure why you felt ProForm was not a source of help. We’re here for you.
Email us at ce@ProForm.com with your personal case #1-R101464 and we will look into the reason why your belt stopped working and help you troubleshoot or get replacement parts as needed.
Let’s get you up and running again on your treadmill. Your health is a high priority!
Thanks - ProForm
Maybe not
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen kept shutting down and restarting when you pick certain programs which is not good because it also effects the whole treadmill functioning. My husband life the iFit program in general.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Bonnie
We are very sorry the screen on your treadmill kept shutting down and restarting. Does this happen only while selecting iFit workouts or does it happen while using the manual settings as well?
This is an uncommon situation that we would like to look further into. Email us directly at: ce@proform.com with the personal case ID number: 1-R100055, so we can get your treadmill up and running as it is designed to.
Thanks! - ICON Health & Fitness
no work white screen
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked fine for a while when I try to use it again the screen goes blank and not work.. I'm trying to fix it only has a year
No, I would not recommend this to a friendDon't buy it
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time I get on this machine, I hate it. Because of BestBuy's return policy, I can't even return it. Even though they say you can manually start the machine without the iFit they try so hard to shovel into your throat. It takes minutes for the machine to try to load and find the iFit and update and so on before it gets to the manual start. I should have sticked with Costco. I don't even buy stuffs from Best Buy anymore.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .JustRun
We are sorry you are finding the load times slower than you expected. We want to offer the following information regarding Manual Mode to see if they help you.
How to use Manual Mode: (ProForm - Carbon T7 - Model: PFTL87720)
*Insert the key into the console. Note: It may take some time for the console to be ready for use.
*Select the main menu. When you turn on the power, the main menu will appear after the console boots up.
*Start the walking belt and adjust the speed.
*Touch Manual Start on the screen or press the Start button on the console to start the walking belt. The walking belt will begin to move at a low speed. As you exercise, change the speed of the walking belt as desired by pressing the Speed increase and decrease buttons.
*To stop the walking belt, press the Stop button or tap the center of the screen.
Please email us at ce@ProForm.com with your Case ID Number (1-R101712) for troubleshooting tips and possible solutions.
Thanks! ProForm
Horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. I had it delivered and assembled. It worked when they guys put it together then when I went to use it for the first time it wouldn’t even turn on. Had it replaced and the exact same thing! Finally returned it. Will definitely go with a different brand for my third try. Super disappointed since my last treadmill had lasted me soooo long! Big hassle and a waste of a lot of people’s time.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Fghjjh
We are sorry to hear that the equipment you received did not power on for you. This is highly unusual to happen, especially more than once. Were you able to troubleshoot any of the issues with our technicians before returning?
Please contact us at ce@ProForm.com with your case number 1-R101792 before returning any of our equipment to the retailer so we can troubleshoot or repair any issues found with the equipment you receive from us.
We guarantee working equipment and would do everything necessary to get your machine working properly for you. We’re rooting for your fitness goals.
Thanks - ProForm
Please avoid this Treadmill
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this treadmill. After 1 year the display on it is stuck in a loading screen with a retry button. It was bad enough that you had to constantly pick manual mode to then be asked if you were sure before it would even start up. You will regret this purchase.
No, I would not recommend this to a friendGreat Machine but Poor Best Buy Service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine has been great and works wonderful but Best Buy didn't deliver it like it should have and then I called and complained and they said they would give me a credit. Which I have been waiting weeks for. Just very disappointed in Best Buy and the service received.
I would recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Aleroguy 1
Sorry that the retailer did not meet your expectations; however, this review location is for the treadmill itself and not the retailer. Please call their customer service to be sure you are credited.
We strive to provide great products for our members and are thrilled you enjoy your treadmill.
If you need any assistance with the product, please get in touch with us at ce@ProForm.com, adding Case ID #1-R102620 as the subject line.
Thanks! - ProForm
Warranty worthless
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problem developed within manufacturer's warranty period so Bestbuy won't service it under extended warranty. Proform won't service it because they don't have a tech in my area. I'm on Long Island not exactly the boonies. Avoid all Promark products because of this
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Worthless
We are sorry that technicians for this treadmill are unavailable in your area at this time. The current climate has deeply impacted shipping and delivery staff as well as technician staff. Those available in some areas will not enter homes due to health concerns.
Although this situation is not ideal, we must make the best of the situation.
What problem has developed with the warranty period? We would like to look into your situation in further detail and find any possible solutions for you.
Please contact us at ce@ProForm.com with your personalized case number, 1-R101843, in the subject line. We want to get your treadmill to properly support you in your fitness goals.
Thanks - ProForm
Disappointing.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes forever to warm up for use. NOT user friendly.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .EllyG
We are sorry that your treadmill takes longer than expected to turn on and that you feel it isn’t user friendly. We would like to hear more about your experience to make sure your machine is working properly. Please contact us at (833) 680-4348 or visit my.iFIT.com, we look forward to hearing from you.
Thanks! - ProForm - Powered by iFIT
- Cons mentioned:Belt
Piece of junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This arrived broken. Fan didn’t work, belt didn’t move…
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Freddy
We want to apologize that your treadmill arrived broken. We do our best to package our products to prevent any damage during shipping. We understand that this can be a frustrating situation which is why we are here to help.
We care about you and want your treadmill working as soon as possible. Please email us at: ce@ProForm.com with the case ID number: 1-R101397. We look forward to hearing from you and making this right.
Thanks! - ProForm
Wrong key provided, not usable. No help from BB
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set it all up, just to find out they sent the incorrect key. Totally unusable and Best Buy was absolutely no help. Be prepared, they will have you waste a lot of time without a solution once they have the money from the purchase.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .twowheelpines
We are sorry you may have been sent the wrong key for your treadmill; however, we are here to make this right.
Let's get you in touch with the correct people to get a new key for your machine.
For more assistance, please email us at ce@ProForm.com with Case ID #1-R102507 in the email's subject line. Please include your order number, model number, and any other information about your purchase in the email so we can find your account details as quickly as possible.
Thanks! - ProForm
Mrs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told by Zan that she placed an order to pick up the treadmill they delivered yesterday broke, and to deliver a new one and install at the same time! Never happened. I am sent from person to person.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Anita
We are sorry that you have not received the care and communication needed to deliver you with a ProForm treadmill that works properly for your fitness needs.
Have you been working with BestBuy or have you tried contacting us directly? Let’s look into this. Email ce@ProForm.com if you would like our assistance.
Thanks - ProForm
Treadmill
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We almost assembled the unit and once we were going to attach the head console it wouldn’t fit. They shipped a smaller head console that didn’t go with the treadmill.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Treadmill
We want to sincerely apologize that the console you received with your unit did not fit properly. It is uncommon to receive the wrong size console. We want to make this right for you as soon as possible. Please contact us at (833) 680-4348 or email us at Support@iFIT.com so we can address this for you.
Thanks! - ProForm - Powered by iFIT
Crapped Out in Four Months !!!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned a Proform treadmill in the past and it lasted a good eight or more years. I bought this one four months ago and it's not working properly. Shocked is an understatement. Will contact Proform and see what they have to say.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Jazwyn
We are sorry for the unexpected maintenance this treadmill is needing, but are confident that we can resolve this so you can return to your fitness routine asap.
Contact us for expedited service at ce@ProForm.com with your case number in the subject line: 1-R102981. Include your order number for the most accurate and helpful response. We are here to help.
Thanks - ProForm
Keep looking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a Christmas gift for my wife I was damaged in the package I followed the instructions and zero support from proform
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .KennethK
We are very sorry that your wife’s gift arrived damaged. We understand how this can be frustrating and want to provide the help you deserve. Please send us a direct message on Facebook, call (833) 680-4348, or visit my.iFIT.com so we can get this taken care of for you as soon as possible.
Thanks! - ProForm - Powered by iFIT
Can't install because product is defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Holes in the frame do not align for you to install the screws
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .yadadada
We would like to apologize that this unit was not performing as expected; however, we are hopeful that your treadmill is now running smoothly and being enjoyed every day.
If there is anything we can do to help, please feel free to email us at ce@ProForm.com at your convenience.
Thanks! - ProForm
Defective treadmill
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was delivered a defective treadmill. Incline is not working and stuck at highest incline. It was concluded as incline motor was not working. Returned the product.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Kkreddy
We are sorry the unit you received seemed defective as the incline did not lower. Did you try recalibration?
If you have already returned the unit to BestBuy, have you been able to find a replacement unit? Before you return any ProForm unit, we would like to assist you in troubleshooting or offer repair/replacement services ourselves.
For expedited service, email us at ce@ProForm.com.
Thanks - ProForm
…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the delivery time has been sent to me at least 10 times. but it was 30 minutes late. It was said to be left anywhere you want in the house, but they left it at the door and left.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Ddddddd
As the delivery of this equipment did not meet your expectations, please contact BestBuy or your delivery company with your feedback. This review platform is meant for your feedback about this treadmill.
What has your experience using this treadmill been like so far?
Please let us know what you think of the Carbon T7 in your star rating. For concerns about this equipment, you can reach out to us at ce@ProForm.com.
Thanks - ProForm
owner
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very slow start, it is keep stripping breaker, now it is only 7 days and it is not working. very disappointing....
No, I would not recommend this to a friend