Customer Ratings & Reviews

The installation was very professional and had a big squad

Geek Squad mounted projector, ran cables through attic and hooked up all components and configured the projector to the components. Four guys came and had everything basic set up in less than an hour and then one guy stuck around to complete everything and answer all questions, demo, etc. I was so happy I spent this money as I could have done it, but having everything configured and set up by them was such a time saver. Consider Total Tech Support though as you get a discount on the install and then you have service for the rest of the year and quite a discount.

Great setup of projector system. Works beautifully.

The device install was great. They said they would come back and install a cover for the HDMI cable, but still have not come back. It’s been several weeks.

I had a good experience with the installation guy. He was on time, courteous, respectful of my time, and did a great job with the install and cleanup. I would use the service again.

The agents did an amazing job fixing the projector along with fixing the remote pairing to all the devices. Very thankful for heir help.

Install was great quick and done correctly. Explained everything thoroughly

Best buy has the best installation team and they are very professional. They ensure that the projector projects properly on the screens from all angles.

The entire process was quick and very smooth with no problems. The technician was in and out in a very short period of time and everything works perfectly

Geek Squad did an excellent job installing all my equipment

The techs did an awesome job installing and connecting my projector.

Love this product. It does everything as advertised. Would buy again.

Had them come and install my projector. Good team, nice install.

Geek squad staff were outstanding and professional. Went the extra mile in installing my projector and showing me how to set everything up. Friendly!!

Great pictures! Workers were professional and knew their craft

If your moving. Let them do the tv’s. They will not leave a bunch of drill marls on your wall

Good, knew what they were doing and the job was done professionally.

Geek squad is such a big help, they hook everything up and teach you how to use it all to make it so much simpler

These are just a few of the things I didn't enjoy during my 3 week install process. I'll try to keep this short while still giving enough details so you can make an informed decision on your own. I had one of their specialists come and do an in-home consultation to make sure I was ordering the right equipment for my home theater. One of the things he confirmed was that there was a smurf tube running from where the receiver was to the roof where the projector should be mounted (The home is fairly new and the room was built for this purpose). What this meant was that I didn't need to purchase the wireless model because they could easily run the HDMI cable through the tube. Flash forward 3 weeks. I have all the equipment from the list he told me to purchase and am ready for the installers. The guys arrive on time and get to work. The first issue we run into is the installer can't find the stud in the ceiling. He ends up drilling a dozen holes before finding it. None of the holes are where the mount will eventually go. They throw some plaster on about 8 of the holes and leave the rest open. I will now have to paint my ceiling because there are white patches on my green ceiling. OK, stud found, mount attached. Now, where's that smurf tube? The install team is unable to find the tube. They call in a second team who is also unable to find the tube. I am now presented with three options: 1. Run HDMI cable which will involve multiple holes needing to be cut into my wall and ceiling. 2. Purchase the wireless model for an additional $300 (none are in stock so they would have to leave and come back in a week or so. 3. Purchase a 3rd party wireless kit for $300 which they could get right away. I chose number 3. They installed the wireless unit and everything seemed ok. Until it started dropping the signal every 5 minutes. Called them up and was told that I needed to purchase the wireless model then arrange for a new install after it arrived. I should note here that I waited until the projectors were on sale before buying and the sale was now over. I told the Magnolia guy that there was no way I would pay full price since I purchased what their expert told me to purchase and wanted the sale price. After speaking with the manager they gave me the sale price. Flash forward a few days to when the new wireless model is installed by a new team and immediately drops the signal. Turns out that the wireless technology isn't perfected and this issue isn't uncommon. We are now back to running HDMI cable. There is one guy on the team who is a pro at running cable and will do minimum damage. Great, I make an appointment for him to come out. Flash forward a week and the pro-wiring guy arrives. I recount everything and he goes to work. He finds the smurf tube in about 5 minutes. They are easily able to run the HDMI cable directly to the unit. The whole process takes about 1 hour. Weeks of frustration, multiple trips to Best Buy, arguments over pricing and to top it off I have to repaint my ceiling (remember that part?).

The agents mounted my sony projector perfectly. Concealed all the wires