The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-2 of 2 reviews
Rated 1 out of 5 stars
Not Best Buy, AVOID
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Delivery was delayed and the mount delivered was not the mount I ordered, wrong size and different brand,
No, I would not recommend this to a friend
Brand response from Product Associate
Posted .
We sincerely apologize for the delivery delay and for sending the incorrect mount. This is not the experience we want for our customers, and we appreciate you bringing this to our attention.
Rated 1 out of 5 stars
Mounts
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I had filled in the survey for the delivery of our TV that we received and did not get a chance to write in a comment.
I wanted to write in a comment regarding our purchase. We purchased 4 tvs, 4 rokus, and 2 wall mounts. Apparently, the mounts are coming from another place. They were scheduled to be delivered on Dec. 8, and we received a notice that they were delayed, and we should contact them. We contacted them through email on the 8th and the automated response said we would get a response in 1 business day. We still have not heard back from them and have not received our 2 wall mounts. Unfortunately, we have not had a chance to enjoy our new tv that was delivered since we are unable to hang it yet. We were not aware when we ordered the mounts that they were coming from somewhere else, since we ordered them all at the same time. Whoever this other place is, you may want to consider using someone else since it looks poorly on you, since we ordered them from your website.
No, I would not recommend this to a friend
Brand response from Product Associate
Posted .
Thank you for sharing your feedback. I’m very sorry for the delay and poor communication you experienced with the wall mounts. This is not the experience we want our customers to have. We understand how frustrating it is not being able to fully enjoy your new TVs, and we sincerely apologize for the inconvenience. Please know that we are working with our shipping partner to prevent this from happening again. Thank you again for your patience and for bringing this to our attention.