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Customer Ratings & Reviews

Customer reviews

Rating 3.9 out of 5 stars with 19 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers are pleased with the Luma Mask for its ease of use. Some customers have mentioned that it is slightly uncomfortable, but overall, the feedback is positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-19 of 19 reviews
  • Rated 1 out of 5 stars

    Will be returning

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable!! Extra large. Doesnt fit well on the face at all! Heavy on the face.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Luma mask

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My box came open. Im going to exchage it. Disapointed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SKIN SAVIOR

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have sensitive, combination, acne prone skin. I have tried everything (EVERYTHING) to combat acne in my 30s and this mask has been everything. I use it every day (typically red and then green but sometimes yellow or the one the changes colors every few seconds) and my skin is not only clear, my pores are smaller, skintone more even, my finelines are basically gone, its like witchcraft lol. I am obsessed with this mask. And if this sounds anecdotal, i stopped using it for about a week and a half (life got a little crazy) and i staryed breaking out and could see an insane difference. I started incoridaily again and wuickly got back to perfect skin. I will NEVER go without this mask in my routine again. Side note, yes the mask is slightly big and is not bendable but instructions do aay to use it laying down or in a rested position. There is a strap to help keep it in place on your face/head. It says not to but i easily scroll through my phone or read my book with the light on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    healing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like it. heat is relaxing to facial muscles. The mask has a number of features that are healthy and healing and rejuvenating to the skin.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived defective. Control panel did not work. Contacted the manufacturer for a replacement control panel. They said my only option was to return it to Best Buy for a replacement or refund. This is definitely a contradiction of the two year warranty they claim to have. Consequently, returned to Best Buy and bought a different mask from another source though at a higher price point.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fine lines are less apparent

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mask is one of my favorite self care purchases. Seeing improvement in fine lines is an ego booster

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Easy to use

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use, slightly uncomfortable. I have to hold it in place for comfort.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing, works great. Goofy looking but a great product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for price point. Heavy mask must recline or lay down while using.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Even tones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it.. I use the green light the most to help even my color out.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Good Product

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my sister. She uses it every day and loves it!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Huge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    his thing is so big,, I can't imagine it fits a normal size face. The nose e hole sits over my mouth,huge mouth hole sits over chin

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good for your skin!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for skin care enthusiasts. LED therapy is a proven technology that is skin safe and noninvasive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Facial at home

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works as described.The mask is well built and doesn't seem cheap. Easy to navigate. Too early to tell the difference in skin. I will update my experience after few months.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Skin treatment

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst product ever do not buy.take 5 years to see something

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Pura mask

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mask is fairly light and comfortable to wear. The controls are simple to use, and I like that there is a timer. I havent used this long enough to know how well its going to work for me, but I do find it soothing. This mask offers the frequency, power, and settings options you would find in much higher priced ones. I would recommend this mask.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! Just what i was looking for at a great price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like a Spa Day at Home!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, works great and so comfortable while using. Long cord makes it easy to relax while using, with simple controls. Feels like you're at the spa, while you're in the comfort of your own home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the multicolored feature for different skin conditions.

    I would recommend this to a friend
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