Customer Ratings & Reviews

I bought the Meta Quest 3 512GB — with Batman: Arkham Shadow and a 3-Month Trial of Meta Quest+ included. When the guy brought it (curbside), there was no indication of Batman or the 3-Month Trial being included. I pointed that out: "Oh, that's all inside!" It didn’t sound right to me, so I went inside the store, and I was told the same thing. I went home, of course, with no Batman, no 3-month trial, and no email with codes to redeem any of this. I went back to the store and talked to the manager, who had some suggestions but no other solution than contacting Meta. Why do I have to do all this? I contacted Meta, and the first person said I had to sort this out with Best Buy. I contacted Best Buy via chat (it is terrible that you cannot call the store directly anymore), and the guy offered me a $50 compensation gift card. It wasn’t good enough because 3 months of Meta Quest+ and Batman cost more than that. I contacted Meta again, the case was escalated, and finally, I got what I wanted. But I literally spent hours (driving, waiting, talking, chatting online). Of course, there was no compensation for that. Lots of words with no meaning, no value. A terrible experience - my last in-store visit purchase. (The Quest 3 itself is a great product - 1 star for the terrible Best Buy purchase and support experience)

Not really good quality. When I tried watching YouTube it was kind of blurry. It was good for movies but not so much for watching on the web.

Cool for the kids I guess……………………………………………………………..

Didn't even get a chance to use this product, This is more a complain on the brand META, I paid over $500 for this VR Headset, Wanted to use it as soon as I got home. Come to realize it forces you have to use a META app for whatever reason instead of just letting you connect to any computer. While my issue was when I would sign into META , it would tell me "there is something wrong, please try again later" I said okay, service must be down, so I tried again the following day for the same error. Went on for a week before I got tired of it and had to return it. Couldn't even get a live rep for assistance.

Still makes me a bit dizzy but I'm older lol. Very realistic

Fun but they dont tell you that the spacer for glasses does not help that much and the headset lenses scratch easy and best buy wont do anything for that!

Better than quest 2. Would recommend. The ar features are amzing

Overall, I have experienced positive and negative experiences as this device is still early in its release. It can be glitchy and sometimes the unit doesn’t charge appropriately when connected to PC or streaming.i think once they get the bugs ironed out it will be a really great headset.

Nicely made headset, just camera quality is not there. Bought thinking the pass through would be clear and look normal…. Incorrect, the pass through is very grainy and distorted, giving most people headaches when they try to use it

Good product but not much better than it's predecessor.

Its a good product but its too expensive i will recommend it tho

Good service great attitude really enjuyed experience

I dont if i got a used one or refurbished one but i could dont anything on it i tried 3 different ones and finally settle for the 3s. It works just fine.

The Meta Quest 3 is wonderful. However, I could not play for a long time as I was getting motion sickness and headaches constantly. Unfortunately, due to health concerns, I had to return it. :(

It is impossble to find a Quest 3 without dead pixels. If you already bought one you most certainly have dead pixels on one or more of your lcd screens. Google dead pixel finder and see for yourself. I cant tell you how many exchanges I've done. This product is junk and nowhere near worth $700.

Several dead pixels, didn't notice until after the initial return period, if you plan on purchasing you may need to go through several headsets and be warned, you should get the membership option that allows for greater than 50 days

Video passthrough is pretty cool. That's about all I got to experience with the Quest 3. Tried to connect it to wifi, it connects, it says my network is "limited" and provides no further details on what that means. I have a gigabit connection, an Opnsense router that has more computing power than this headset, and a Wifi 6 Ubiquiti AP. My home network is the least limited thing I own. I do have Unbound DNS with blocklists, maybe it's a DNS thing, but the headset doesn't let me choose a different DNS server, so I'll never know. Whatever, it's still connected despite its complaining, I continue, it tries to update, and that's as far as I ever got. It sits doing nothing for several minutes, then it reboots and we're back to square one. Connect to wifi, blah blah limited blah blah, update, reboot, repeat. So I download the stupid Meta app on my phone to see if pairing it will work. I had to reboot the headset a couple more times for it to finally give me a code, I enter it, fails to connect. I reboot the headset, restart the stupid app, enter the code, fails to connect. Took it back to Best Buy and got a refund. Buy anything else.

Item was returned a after two weeks. Headset was unresponsive and was unable to access the bootloader. All of this was because the black screen appears after the Meta logo.

Ever heard of a pet rock? This is the 2024 version. Don't buy this unless you love NO CUSTOMER SERVICE! hard to get refunds, I tried to get the 6. Months free meta quest+ but you have to put in a payment option I tried the PayPal link, I even bought a physical meta quest giftcard neither works. Before I put my credit card in I read reviews plenty of people had problems with over charging, difficult refunds. What it boils down to is the technology is 2 star great, everything else is bad. There are so many other pet rocks to spend a feww hundred dollars on with less problems.

Its alright for the price. Unfortunately to blurry on the edges for me