Customer Ratings & Reviews

Personally i got bored of it within a week. I do think its impressive what we can do with vr. For the price though.. im returned the item and i will wait the next 5-10 years until this technological advancement has grown further

I did not purchase this, a scammer did. My bank alerted me to a fraudulent charge and I got my money back, but since my order was placed for pick up I attempted to call the store so they could intercept my product. Really this was a courtesy to them because no one had actually paid for the device. However, it was so impossible to reach an actual human being to explain the situation to through that Best Buy was no help at all. Since the bots recognize my number and associate with an order, each time I called they said that my order was ready for pickup. But after the FIFTH attempt to speak to an actual human being, the bot informed me my order had been picked up. This scam happens a lot with Best Buy, so if you ever start receiving 100 emails in one minute from websites you’ve never subscribed to, check your charges.

Graphics so so, Battery life very poor. Underwhelming for the price.

This is getting one star strictly because of Best Buy's horrendous customer service on the phone and in the store there's 4000 staff and you have to drag one to help you

Visuals are not that great and just about everything cost money. Games looked sad and cartoonish. Might be that expensive but things add up making it expensive.

Wanted to upgrade to the new quest. But it is slower at loading games and has more glitches than my quest 2. PC Visuals are only slightly better imo. Better tracking but eh from me.

Myself and my daughter both had massive headaches within a few minutes of use. Doesn't seem to bother my son though. I have read the reviews suggesting that purchasing the elite strap helps make it more comfortable but after spending $500 for the system, I'm having a hard time justifying spending more on the accessories. It should have been included since this appears to be a fairly common issue. Also, the headset does not form a complete seal around my face, there is a gap at the bottom. If I try to reposition the headset, the images become blurry. And finally, I have to agree with other reviews, the mixed reality resolution is pretty bad. Very grainy. Overall, I didn't buy this for me but disappointed that we're not all able to enjoy and for the price, not really worth it.

I have been trying to set the quest 3 up forfour hours and during that time it would only stay connected to the internet for around 2 minutes at the most. I went to customer support and different forums about the issue and could not find any answers to fixing the issue. Customer service only wanted offers work arounds such as using your phone as a hotspot instead of connecting directly to wifi. I even tried connecting to dofferent frequency channels and it did not help. For $500 i will definitely be getting my money back.

Mostly good for 1-2hours then it’s getting discomfort for the eyes.

Still looks like looking at a screen. You would think this model would be much better since the previous one. But it’s not

Don't buy a MetaQuest for your kids if you actually want them to have a game they can use. They are unable to use gift cards, have money gifted to them or share purchasing power. Then as a parent you can gift a game but not add-on bundles and are forced to spend 100% more for a purchase. Customer support is utterly useless. The "free game" that comes with it is not avaialble for minors to use/purchase, even with parental approval. They have removed all ability for parents to actually have a choice in what their kids use - they can only approve what META says they can approve.

front heavy, and needed face pad upgrade, was to scratchy.

Not recommended. It freezes a lot and errors out. Not worth the money.

Battery life is awfully low. My teens hated it and said mostly all games are for lil kids and thats who you find playing online… only good for 6-10 YO kids

this device is good only for simulator. but is no frendly.

I have used VR headset for few years now, some early phone based one, PC VR with Rift S, followed by Quest 2 some months back. Quest 3 no doubt is superior with the newer pancake lenses, higher resolution and a lot more processing power than the Quest 2. BUT the best thing I liked in Quest 3 over others is the wonderful passthrough mode. I can finally walk around the house wearing the headset, if say I need to go look at my kid or go to kitchen to get a glass of water or most other things. The VR headset can now be worn for a longer duration. The supplied headband is not great, same as Quest 2, so you have to either order the elite from Meta or a third party one. With aftermarket headband, the device is comfortable, definitely feels lighter vs Quest 2. The OS interface is same between devices and Quest 3 looks just a tad sharper, in fact in most of the games with 2d texture I did not notice much sharpness despite the higher resolution. Higher refresh rate does makes it feel a lot smoother so a really welcome addition. Hand tracking worked decently but after being used to of the controller for a lot of time, I just go back to them the moment I put the headset on. The games I play are mostly sports/arcade type and all worked decently, from Pistol Whip, Synth Rider to Cricket, Tennis. Perhaps I ought to use the Oculus optimizer to get the more juice out of it. I would have really liked if Quest 2 official accessories like the Elite head strap and the official case work with Quest 3, unfortunately that is not the case. Except this one thing, I am pretty happy with the new device and the improvement. Quest 3 is a much-needed improvement in VR head set and I just wish that Meta will produce more 1st party games for this device.

Left controller keeps disconnecting. I went back four times to get it replaced. Still the same issue. Showed it to geek squad they couldn't figure it out either. There's a manufacturing issue with certain batches.

Tried it for a couple weeks and it was cool at first but then gets boring and tiring. I can see it being more for kids or teens. I was playing contractors but having to stand up for 2hrs+ is quiete a bit exhausting especially after a long day of work of already standing , bending , etc.

Received a defective product. Black screen after few days. Luckily under 15 days of refundable period.

My son is not happy with the tracking on the new MQ3. Controllers do not keep track with headset which makes playing games difficult. Will be returning to store.