Customer Ratings & Reviews

Excellent product. I will buy again. Service was wonderful.

trade ins are great and easy with Best Buy and make the process smooth

I highly recommend thie for anyone that's is wondering

I recommend for all customer at is good and so vastly

I recycled what I needed pretty straight forward with no issues

This is a great way to get rid of your unwanted alliances

Not really sure why I am reviewing this other than the Chance to win a gift card

Recycling is always good for everyone good job best buy

I suppose this is simply an unavoidable cost of buying products.

Good service offered to shoppers. Take advantage of it

Small hp laptop 14 inc color is nice easy to use very good.

Writing this for entries. Not sure what product this is

Love it makes my cleaning day so much better and faster

This is a well made, high spec and very appealing 2-in-1. It is expensive too, so look for any promotions you can find. I was a little apprehensive because of bad reviews warning about the fan noise, but decided to give it a try anyway - thanks to the ease of return at Best Buy. The moment I powered it on, the continuous fan noise got me! I thought to myself - well, I should have heeded to those reviews, but having some technical background, I decided to try and find a fix. I knew that first thing I should look for, is a BIOS upgrade so that's what I did: FAN NOISE ------------------------------- Upgraded the BIOS to the latest (36? can't recall the version) and that introduced a performance mode called "Quiet" in addition to Balanced and High Performance in BIOS, under Configuration Settings. After installing the BIOS Update, I went into BIOS and set the mode the Quiet - that killed the fan noise to half. But, it DID NOT STOP the fan. It was still ON. Read the next section - that addresses the root of the problem and it's fix :-) CONTINUOUS FAN & HEATING ----------------------------------------------- Even though the Quiet mode reduced the noise, the fan was continuously on. I launched the Task Manager and noticed a weird entry: "TODO: <File Description> (32 bit)" that was using up 32% CPU!!!. Expanding it I found "Qualcomm Atheros WLAN service" under it. I have never seen task with that name (TO DO), but decided to give it time to finish off. Hours later it was still running and using same amount of CPU. THIS was what was causing the laptop to heat up, and since it heats up, the fans turn on - trying to cool it down. Here's the solution to that problem (found it on Lenovo forum): 1. Go to Add/Remove Programs and remove "Qualcomm Atheros WLAN installer." This will roll back the WLAN driver to a previous version. Do #2 to update the driver, without the Qualcomm software. 2. After uninstalling the software, launch Device Manager from the Control Panel, expand the "Network Adapters" entry and right-click "Properties." Select the "Driver" tab. Next to "driver version," Click on "Update driver" and "Let Windows search.." It'll find the correct driver without launching any Qualcomm installers. There seems to be a problem with Qualcomm Atheros installer - it gets stuck and Windows keeps trying to install it. Which is why it is continuously running and consuming so much CPU. This in-turn results in continuous fan, noise and heat. After uninstalling the software and updating the driver without the software, the problem was resolved. You can even go in the BIOS and turn on the "Balanced Mode" instead of the "Quiet" and you still won't hear the fan, unless you are doing something that requires a lot of CPU juice for an extended period of time. I have had this machine for over a week now, and only on a few occasions have I heard the fan turn on, after applying the fixes above. If you are a heavy user (video editing or running complex queries/macros that take up time and resources), you will likely hear the fan more often, but I found the Qualcomm software to be the culprit in my case. I have since decided to keep the laptop.

California is rubbing us right and left. Why would I pay a recycling fee in advance when they don’t even know what I will be doing with the item when I’m done with it. It may be taken to another country so why am I forced to pay in advance? How come I don’t have the option of declining????

Just seeing the recycling fee is frustrating. I wish they would just add that fee into the price and don't let me see that I am paying for it.

Why would anyone rate a recycling fee? What in the world is happening here? No one likes extra fees.

Why do I have to pay for something I bought and now replaced when they recycle it and make money off of it

This should be broken down to 2 reviews, Best Buy and Acer. Best Buy is a 5 star retailer based on pricing, selection, shipping and Customer Service. Service after the sale is remarkable as long as you follow the guidelines. Acer is a different story. I have a 5 Y/O Acer laptop that's still going strong so when I bought a Chromebook, I bought an Acer. The R 13 is great in many ways but falls short in one important area, access to Google Apps. plus my OS was corrupted. It took Acer almost two weeks to tell me to return the unit to them and they needed about 2 weeks to fix it, not happy. Enter Best Buy, they told me to return it to them and they credited my account. I'm not giving up on Acer so even though the sale on my failed unit is over, B/B honored the sale price on its replacement. I'm a bit nervous about the Acer decision but based on their assurance that the App. problem is being handled I stuck with them but am confident that Best Buy will be my retailer of choice well into the future.

Im never excited paying for extra fees. We pay enough for products and taxes.