Customer Ratings & Reviews

Can't say enough about Kurt and his help with my broken refrigerator door. I spent 6 months on the phone with Samsung trying to get a resolution to a door that wouldn't close properly. They sent crappy tech after crappy tech and I still had a busted door. Finally, I called BestBuy asking if they could help me get a new unit, and they said that even though I hadn't purchased the Geek Squad coverage, they agreed to send a Geek Squad member to see what could be done. He diagnosed one of the issues right away. After fixing that, another one had popped up. Had to come out a few times because they missed a small detail that made the first repair ineffective, but he stuck with it and I now have a fully functional refrigerator door. It took BestBuy and the Geek Squad 2 weeks to do what Samsung and their local techs couldn't do in 6 months. Well done Kurt, and thanks Geek Squad.

The motor issue has been resolved and we are enjoying ice again. The best buy plan was great and easy to use. The only thing is the same day after the service one of the lights went out on the front of the freezer but it wasn't worth another charge to have a rep return to fix.

The service technician was great. He was knowledgeable and trust worthy. On the other hand, he had to call into Best Buy technical service and had to wait for at least 15 minutes. Having the technician put on hold was a waste of time for all parties.

It may have taken a three visits but everything seems to be in order with my refrigerator. Apparently there is a case against Samsung refrigerators, but at least mine is fine now.

Pablo was very professional and honest. He came one week and found a few other items that needed repair. Came back and completed repairs. Very satisfied with the service provided!

The service was easily scheduled and the technician was prompt courteous and did a really good job.

The diagnosis was right on the mark. Parts were order and later installed, problem solved.

Thank you so much to Best Buy for helping make an awful situation by Samsung better.

Thank you Geek Squad for repairing my fridge and saving my family money.

My repairman was very knowledgeable and was very polite.

I will NEVER buy an Electrolux appliance again. But Bill did a great job of diagnosing the problem.