Sit back and let our Agents run diagnostics on one refrigerator or freezer. The appliance must be under a GSP or manufacturer warranty.
Q: Are there any additional costs not included in the Refrigerator/Freezer Diagnostic service?
A: Yes, complex diagnostics requiring uninstallation, repairs outside of a GSP or manufacturer warranty, or diagnostics for additional appliances may incur separate charges from Best Buy.
Q: How many refrigerators or freezers does this service cover?
A: This service includes diagnostics for one refrigerator or freezer.
Q: What happens before the agent begins the diagnostic?
A: Before starting, the agent will discuss the scope of the service to ensure it meets your needs, ask about your appliance usage, and recommend potential solutions.
Q: What happens after the agent diagnoses my refrigerator or freezer?
A: After the diagnosis, the agent will explain their findings and, with your approval, order any necessary parts and schedule a follow-up repair visit. Most standard parts will be shipped directly to you.
Q: Will the agent clean up after the diagnostic?
A: Yes, the agent will clean their workspace, answer any questions you have, and explain how to contact them for future support.
Q: Is my appliance required to be under warranty for this service?
A: Yes, the appliance must be covered under a GSP or manufacturer warranty for this service.
Q: What does the Refrigerator/Freezer Diagnostic service include?
A: This service includes a diagnostic on one refrigerator or freezer that isn't functioning properly. The agent may need to disassemble the appliance to gather all necessary information.
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