Customer Ratings & Reviews

Delivery crew put new unit in place, unwrapped it inside (making sure the shelves were clear of packaging coverage) and out; and plugged it in to make sure it worked. Very pleased with installation.

The freezer was placed inside my home as requested. There was not a quick overview on use but it was pretty easy

Worked well on delivery and is continuing to work. The delivery was on time and very professional.

The delivery and installation team were great, they went above and beyond to install the new refrigerator and remove the old one. The product was in perfect condition. I will recommend Best Buy to everyone, can't thank your store team and installation crew enough. I will definitely buy all my future appliances from this company.

I would say that this was the best appliance delivery every...Best Buy contacted me several times in advance to remind me of the day...and make sure my house was ready (path clear, etc) ....they contacted me the day before and the delivery people called 20 minutes before they arrived. They were efficient, handled my freezer with great care----set it all up, answered my questions and they were gone. Easy. Professional. Best Buy should keep this delivery team!! Happy with purchase and delivery/set-up.

I loved it Ready to use easy installation, great product will recommend

timely, moved out old fridge, informed me my line was leaking, didn't see them level the fridge like the instructions suggest, had to work on that myself.

Quick, clean, courteous and reliable service. This is my third time ordering services through Best Buy and I've never had issues.

The refrigerator is awesome. Just what I wanted. The delivery gentlemen knew exactly how to get the fridge into my kitchen and made it look effortlessly. The gentleman who hooked up the water was very professional and knew exactly what was needed.

This was part of my recent refrigerator installation, and everything worked great — no problems with the installation at all and it’s working well.

The delivery representatives were very professional and came of time. The company installation also went smoothly and was pretty quick.

Simple and easy to install. Definitely recommend this kit.

Very professional and courteous. They did a great job installing, and were very careful with everything. They were on time and took all the trash with them. Made sure all was working before they left including running the water to make sure everything was good.

The guys did a fantastic job! They went above and beyond on this installation.

great!!!! I love my new refrigerator but I'm unhappy about the original purchase of the 30 cu refrigerator bought on 9/30/22....still awaiting my refund on a CASH debit card purchase and have been getting the run around for my 2K refund!!!!!

My experience with Best Buy was very good. We wanted a bottom mount refrigerator to replace an older unit in our son’s condo. It fit perfectly and the delivery process was seamless.

Delivery men removed old refrigerator and installed new water supply line to new refrigerator quickly and neatly. Very courteous and neat.

It was required to purchase a braided stainless connection line to have Best Buy install the fridge. They want to make sure there is minimal chance of a leak ever happening. Installation of the water connection was exactly as promised and took only a minute. Note that the water line is only 6' long and there should be a home connection point with shutoff in the area right behind the fridge.

There was initially some confusion over this service, which was frustrating but best buy did make right. Long story short I made absolutely sure via live chat the service would be done upon install, when the guys got here they had no orders to do it nor time allowed to do it. The customer service guy was very accomodating and once I explained the situation he scheduled them to come back the next week at no extra charge. The two men who came to do the install were very nice and efficient installing the ice maker. The only problem is, we didnt realize til the next day... they didn't turn the water line on! Since we already had a water line going to the back of the fridge which made their job suped quick, you would think that step wouldn't be neglected, or at least tell us that part was our responsibility? But, thankfully my husband noticed the next day when we still didn't have ice and within an hour we had ice. Overall, the individual people were nice and wanted to be helpful, but its a big company and it seemed like the right hand didn't know what the left was doing most of the time.

The install was fast and easy. The techs were very kind.