Customer Ratings & Reviews

The agents programmed our televisions, remote controls and mounted our TV's perfectly and proficiently!

Slater was great and very knowledgeable, he was very courteous and polite

Thomas doublechecked all functions on all 3 remotes to make sure the worked properly. He explained & demonstrated how to use the remotes.

Very good and competent service. I have found the Geek squad to be a reliable support team for my technology.

Needed TV installed and Harmony remote reprogrammed and they did it in no time. Everything works flawlessly just as I knew it would!

Chris is awesome..., every team member is polite, efficient .. we actively recommend Best Buy and our Geek Squad buddies

Geek Tech took few minutes to program this remote and finish the job. He came timely. Explained use of this remote.

Service Tech was wonderful, He knew his products and and how to connect them. Also very professional with the covid issue!!!

Francisco Sanchez, the agent from the Geek Squad was very through in his explanations and enjoyable to work with. He was very patient with me and explained in terms I understood. Great help!

Geek Squad re-programmed my Harmony remote as part of a big revision that I made to my home theater system. The guy did it in about 1/10th the time it would have taken me.

Terrible service. This is the second attempt for service. The first time you canceled the day of the appointment. This second one, you canceled inside of 24 hours. I rearrangement my schedule for these appointments and you wasted my days without any explanation. I received voice messages from your support center after the fact from a person with such a heavy accent I could not understand what was being said. I will never use Geek squad again, you cannot be relied upon. A one star rating is too high.

As always, Best all around tech service! A great team who knows what to do and take pride in doing the best job they can.

Remote working better than before service was completed

Jennifer, the Geek Squad-er, could not have been more professional and capable. First rate service from Geek Squad.

These guys were great. Programming my remote was very difficult which is why I could not do it myself. They even got stumped at one point yet they kept at it. Thank you.

He was amazing ! Helpful and very tech friendly ! Thank you for your support with my new remote life is so much easier now !

The geek squad was very helpful and knowledgeable. We really appreciate them

Mike and JOhn from Geek squad were amazing; they know their craft and hooked up both our new systems and made our life easy; we buy from Best Buy because of the Geek squad;

Great couldn’t ask for any better service . Would not hesitate to call them . They left a number where I can reach them .

This has been over a month ago and the “Techs” did a professional job setting our new components up for us. Excellent!